Senior QA Inspector, Client Service and Repair - Quality Control

Senior QA Inspector, Client Service and Repair - Quality Control

Senior QA Inspector, Client Service and Repair - Quality Control

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Direct message the job poster from Harry Winston

Talent Acquisition Coordinator at Harry Winston

Job Summary

Inspect fine jewelry to ensure all quality standards are met; communicate defects, suggest solutions and improvements; provide additional support in processing repairs, as well as provide departmental administrative support. Strong communicator displaying attention to detail and good judgement. Acts with transparency and integrity.

Key Duties, Responsibilities and Accountabilities

• Inspect and review the construction and assembly of manufactured jewelry. This includes to evaluate diamonds, colored stones and pearls to ensure that all quality standards are upheld during the items lifecycle.
• Make Product Quality calls within set parameters using standardized verbiage. Conduct testing as specified. Confirm that all components are accurate and function properly. Confirm laser inscriptions where applicable.
• Provide photo documentation and identify repair trends; work with the CSR and QA teams and management to recommend repair solutions.
• Knowledge of raw materials such as castings and findings.
• Administrative tasks include but are not exclusive to inspection processing, related inspection documentation, departmental reporting, inventory analysis and product condition tracking.
• Proficient in the English language including of technical language.
• Responsible Team player with a high level of accountability and focus.

Job Qualifications

• 5-10 years of fine jewelry inspection experience
• Graduate Gemologist required
• Superior written and verbal communication skills
• Proficiency in Microsoft Office required
• Knowledge of Photoshop preferred
• Capable of multi-tasking and able to thrive in a fast-paced environment
• Ability to manage small projects to completion
• Bench jewelry/manufacturing knowledge a plus

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Retail Luxury Goods and Jewelry

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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