Georgia Institute of Technology
Manager of Service Delivery
Georgia Institute of Technology, Atlanta, Georgia, United States, 30349
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Manager of Service Delivery
role at
Georgia Institute of Technology
Make sure to apply with all the requested information, as laid out in the job overview below. Join to apply for the
Manager of Service Delivery
role at
Georgia Institute of Technology Get AI-powered advice on this job and more exclusive features. Responsible for providing the highest level of operational service for a technology related programs(s). This position will lead and manage a multi, cross-functional IT support team for assigned unit/division. The Service Delivery Manager Sr. will also lead high priority initiatives characterized as enterprise/campus-wide, resource intensive, and critical to the overall operational success of the Institute. Practices a range of capabilities including, but not limited to: project management, stakeholder satisfaction/experience, best practice research, communications, quality management, and continuous improvement. This position will interact on a regular basis with: Unit and Campus Leadership, faculty, staff, students, Institute affiliates, contractors, vendors, and third-party providers. This position typically will advise and counsel: Unit and Campus Leadership, faculty, staff, students, Institute affiliates, contractors, vendors, and third-party providers. This position will supervise: Assigned staff Responsibilities Job Duty 1 - Formulate and administer policies and programs related to information technology systems. Job Duty 2 - Lead the planning, implementation, and tracking of initiatives to drive continuous service and process improvement for assigned service domains. Job Duty 3 - Generate relevant solutions for program stakeholders where the focus is value, functionality, convenience, and effectiveness. Job Duty 4 - Participates with other senior managers in establishing strategic and operation plans, approaches, and objectives for unit/division. Job Duty 5 - Oversee projects and coordinate personnel and actions required to meet customer commitments and deadlines. Job Duty 6 - Leverage program management tools and processes to assign work, manage delivery, measure results, and produce reports in accordance with established service legal agreements. Job Duty 7 - Maintain advanced knowledge of industry best practices, solution methodologies, and emerging technology trends. Job Duty 8 - Establish and implement standard processes and procedures for all service domains. Job Duty 9 - Mentor and coach staff and ensure their professional development through continuing education and professional affiliations/associations. Job Duty 10 - Perform other duties as assigned Required Qualifications Educational Requirements Bachelor's Degree in Business Information Systems, Business Administration, Computer Science, or equivalent combination of education and experience Other Required Qualifications Must possess or be able to obtain state of Georgia license within one year Required Experience Six to seven years of job related experience Preferred Qualifications Additional Preferred Qualifications Project Management Principal and IT Service Management Certification Preferred Educational Qualifications Master's Degree Knowledge, Skills, & Abilities SKILLS This job requires advanced knowledge of and skills in the development, installation and maintenance of IT systems typically of a high degree of complexity and/or having campus-wide scope and impact. Additionally, skills in technical management, project management, strategy development, organization, communications, and customer service are required. Seniority level
Seniority levelMid-Senior level Employment type
Employment typeFull-time Job function
Job functionInformation Technology IndustriesInformation Services Referrals increase your chances of interviewing at Georgia Institute of Technology by 2x Get notified about new Service Project Manager jobs in
Atlanta, GA . Technical Project Manager, Third Party Retail OnboardingSenior Project Manager ' Exhibits and Activations Norcross, GA $110,000.00-$130,000.00 3 weeks ago Technical Project Manager (Autonomy / Robotics)Manager, Technical Program Management, Network Delivery Engineering Atlanta, GA $183,000.00-$271,000.00 1 week ago Senior Project Manager with Southern Electric Company, LLCJr Project Manager (Commercial Construction - Low Voltage)Senior Project Manager - Mission Critical Data Center Atlanta, GA $114,100.00-$146,000.00 1 month ago Senior Project Manager - Process & Manufacturing Atlanta, GA $50,000.00-$75,000.00 2 days ago Atlanta, GA $114,100.00-$146,000.00 1 week ago Architectural Project Manager - Industrial FulfillmentSenior Construction Project Manager - Public Sector / MunicipalitiesDistinguished Engineer-Technical Project ManagerSenior Service Delivery Manager - Atlanta, GA or Dallas, TXMechanical Project Manager | Up to $180KPrincipal TPM, 1MHS, 1MHS - AIT (FF) (to be deprecated)BCG Platinion | Manager, Tech Advisory and DeliveryPre-construction Manager, Commercial Development Atlanta, GA $88,900.00-$112,400.00 4 days ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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Manager of Service Delivery
role at
Georgia Institute of Technology
Make sure to apply with all the requested information, as laid out in the job overview below. Join to apply for the
Manager of Service Delivery
role at
Georgia Institute of Technology Get AI-powered advice on this job and more exclusive features. Responsible for providing the highest level of operational service for a technology related programs(s). This position will lead and manage a multi, cross-functional IT support team for assigned unit/division. The Service Delivery Manager Sr. will also lead high priority initiatives characterized as enterprise/campus-wide, resource intensive, and critical to the overall operational success of the Institute. Practices a range of capabilities including, but not limited to: project management, stakeholder satisfaction/experience, best practice research, communications, quality management, and continuous improvement. This position will interact on a regular basis with: Unit and Campus Leadership, faculty, staff, students, Institute affiliates, contractors, vendors, and third-party providers. This position typically will advise and counsel: Unit and Campus Leadership, faculty, staff, students, Institute affiliates, contractors, vendors, and third-party providers. This position will supervise: Assigned staff Responsibilities Job Duty 1 - Formulate and administer policies and programs related to information technology systems. Job Duty 2 - Lead the planning, implementation, and tracking of initiatives to drive continuous service and process improvement for assigned service domains. Job Duty 3 - Generate relevant solutions for program stakeholders where the focus is value, functionality, convenience, and effectiveness. Job Duty 4 - Participates with other senior managers in establishing strategic and operation plans, approaches, and objectives for unit/division. Job Duty 5 - Oversee projects and coordinate personnel and actions required to meet customer commitments and deadlines. Job Duty 6 - Leverage program management tools and processes to assign work, manage delivery, measure results, and produce reports in accordance with established service legal agreements. Job Duty 7 - Maintain advanced knowledge of industry best practices, solution methodologies, and emerging technology trends. Job Duty 8 - Establish and implement standard processes and procedures for all service domains. Job Duty 9 - Mentor and coach staff and ensure their professional development through continuing education and professional affiliations/associations. Job Duty 10 - Perform other duties as assigned Required Qualifications Educational Requirements Bachelor's Degree in Business Information Systems, Business Administration, Computer Science, or equivalent combination of education and experience Other Required Qualifications Must possess or be able to obtain state of Georgia license within one year Required Experience Six to seven years of job related experience Preferred Qualifications Additional Preferred Qualifications Project Management Principal and IT Service Management Certification Preferred Educational Qualifications Master's Degree Knowledge, Skills, & Abilities SKILLS This job requires advanced knowledge of and skills in the development, installation and maintenance of IT systems typically of a high degree of complexity and/or having campus-wide scope and impact. Additionally, skills in technical management, project management, strategy development, organization, communications, and customer service are required. Seniority level
Seniority levelMid-Senior level Employment type
Employment typeFull-time Job function
Job functionInformation Technology IndustriesInformation Services Referrals increase your chances of interviewing at Georgia Institute of Technology by 2x Get notified about new Service Project Manager jobs in
Atlanta, GA . Technical Project Manager, Third Party Retail OnboardingSenior Project Manager ' Exhibits and Activations Norcross, GA $110,000.00-$130,000.00 3 weeks ago Technical Project Manager (Autonomy / Robotics)Manager, Technical Program Management, Network Delivery Engineering Atlanta, GA $183,000.00-$271,000.00 1 week ago Senior Project Manager with Southern Electric Company, LLCJr Project Manager (Commercial Construction - Low Voltage)Senior Project Manager - Mission Critical Data Center Atlanta, GA $114,100.00-$146,000.00 1 month ago Senior Project Manager - Process & Manufacturing Atlanta, GA $50,000.00-$75,000.00 2 days ago Atlanta, GA $114,100.00-$146,000.00 1 week ago Architectural Project Manager - Industrial FulfillmentSenior Construction Project Manager - Public Sector / MunicipalitiesDistinguished Engineer-Technical Project ManagerSenior Service Delivery Manager - Atlanta, GA or Dallas, TXMechanical Project Manager | Up to $180KPrincipal TPM, 1MHS, 1MHS - AIT (FF) (to be deprecated)BCG Platinion | Manager, Tech Advisory and DeliveryPre-construction Manager, Commercial Development Atlanta, GA $88,900.00-$112,400.00 4 days ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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