ziprecruiter
General Manager- Commercial Appliance Repair (NY)
ziprecruiter, West Babylon, New York, us, 11707
Job DescriptionJob Description Benefits:
Find out exactly what skills, experience, and qualifications you will need to succeed in this role before applying below.
401(k) matching Bonus based on performance Company car Dental insurance Employee discounts Free uniforms Health insurance Paid time off Vision insurance
Job Description: General Manager, Commercial Appliance Repair
Title : General Manager Commercial Appliance Repair (NY)
Reports to : Owner / CEO
Primary Responsibilities
Lead operations across service, installation, and parts departments, ensuring high-quality, on-time service delivery. Oversee financial management: budgeting, P&L responsibility, pricing, cost control, and profitability analysis. Supervise and mentor service managers, dispatch staff, technicians, and support personnel. Drive commercial growth: customer acquisition, upselling service contracts, and maintaining client relationships. Implement quality control, safety standards, and compliance with New York regulations. Develop and execute operational KPIs: service call volume, response times, first-time fix rate, customer satisfaction, and revenue targets. Hire, develop, and retain high-performing teams; manage performance evaluations and training pathways. Required Qualifications
57+ years in service operations or general management; preferably with experience in commercial appliance repair, HVAC, or equipment service. Proven track record managing P&L and growth initiatives. Strong leadership, people management, and customer-facing communication skills. Analytical mindset with financial acumen and strategic planning experience. Trade/safety certifications (e.g., OSHA) or industry-specific licenses a plus. Working Conditions
Hybrid role: blend of field visits, onsite supervision, and office administration. Availability to respond to operational issues or emergencies after hours if needed. Must adhere to New York State employment standards; note that executive roles are exempt from overtime requirements, but minimum weekly salary thresholds must be met Flexible work from home options available.
#J-18808-Ljbffr
Find out exactly what skills, experience, and qualifications you will need to succeed in this role before applying below.
401(k) matching Bonus based on performance Company car Dental insurance Employee discounts Free uniforms Health insurance Paid time off Vision insurance
Job Description: General Manager, Commercial Appliance Repair
Title : General Manager Commercial Appliance Repair (NY)
Reports to : Owner / CEO
Primary Responsibilities
Lead operations across service, installation, and parts departments, ensuring high-quality, on-time service delivery. Oversee financial management: budgeting, P&L responsibility, pricing, cost control, and profitability analysis. Supervise and mentor service managers, dispatch staff, technicians, and support personnel. Drive commercial growth: customer acquisition, upselling service contracts, and maintaining client relationships. Implement quality control, safety standards, and compliance with New York regulations. Develop and execute operational KPIs: service call volume, response times, first-time fix rate, customer satisfaction, and revenue targets. Hire, develop, and retain high-performing teams; manage performance evaluations and training pathways. Required Qualifications
57+ years in service operations or general management; preferably with experience in commercial appliance repair, HVAC, or equipment service. Proven track record managing P&L and growth initiatives. Strong leadership, people management, and customer-facing communication skills. Analytical mindset with financial acumen and strategic planning experience. Trade/safety certifications (e.g., OSHA) or industry-specific licenses a plus. Working Conditions
Hybrid role: blend of field visits, onsite supervision, and office administration. Availability to respond to operational issues or emergencies after hours if needed. Must adhere to New York State employment standards; note that executive roles are exempt from overtime requirements, but minimum weekly salary thresholds must be met Flexible work from home options available.
#J-18808-Ljbffr