Cenlar FSB
Director, HPC Operations Analytics
Cenlar FSB, Morrisville, Pennsylvania, United States, 19067
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Director, HPC Operations Analytics
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Cenlar FSB 1 week ago Be among the first 25 applicants Join to apply for the
Director, HPC Operations Analytics
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Cenlar FSB Get AI-powered advice on this job and more exclusive features. Cenlar is the nation’s leading mortgage loan subservicer. Our unique culture is defined by our core values of respect, trust, integrity and care. A promote-from-within philosophy, and opportunities for continuous professional growth make Cenlar a great place to launch or boost your career.
Is this the next step in your career Find out if you are the right candidate by reading through the complete overview below.
The Director, Operations Analytics provides detailed and summary reporting to assist with the monitoring and compliance of key operational processes. The Director works with a cross-functional team to design, develop, and implement reporting and data visualization to identify and measure performance improvements with the mortgage default departments. This position collaborates with various business units across the company, including leadership, to translate data into strategies and plans with focused execution.
Responsibilities
Analyzes default servicing metrics to assess operational effectiveness and identify trends, risks, and opportunities for improvement. Collaborates with cross-functional teams to gather data, develop reports, and present findings related to servicing metrics. Utilizes analytical tools and methodologies to interpret data and recommends actionable solutions to improve processes and performance outcomes. Monitors and tracks key performance indicators (KPIs) to provide regular updates and insights to leadership. Supports strategic initiatives by providing data-driven recommendations and assisting in the execution of process improvement projects. Stays updated on GSE scorecards, industry trends, and best practices to ensure ongoing data insights and performance optimization. Develops, runs, and quality controls ad-hoc reports as requested, addressing current reporting challenges and improving the quality and sufficiency of reports produced Builds and maintains relationships with key individuals within the organization business teams and use these relationships to align needs within the department and initiate process changes Proposes recommendations to business units to drive solutions for process gaps and coaching opportunities Works directly with staff on implementation of projects; facilitate and initiate staff ideas Develops and provides management with monthly performance outcomes Works with Servicing Reporting for ongoing reporting and Database needs requiring advanced automation or ongoing Client/Business delivery Build SQL Stored Procedures, Views, and Functions to facilitate effective and optimized reporting output. Develop and maintain data models to ensure efficient report performance and data accuracy. Connect, integrate, and transform data from multiple systems and sources to create cohesive datasets. Works with managers to develop and monitor individual and departmental goals and provides effective feedback and guidance on a regular basis; Holds managers accountable for meeting these goals Leads effective performance management and professional talent development across all respective departments Appropriately assess risk when business decisions are made, include but not limited to compliance and operational risk. Demonstrate consideration for Cenlar’s reputation as well as our clients, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards. Ensure all activities are in accordance with Cenlar’s approved risk appetite statement and applicable compliance and regulatory requirements.
Requirements
Bachelor’s Degree in Computer Science, Accounting, Finance, Economics or a related field or equivalent experience 10+ years mortgage servicing experience Advanced technical skills specifically in Excel, Access, SQL, and Power BI. Technical skills with SharePoint a plus Project management/leadership and/or business analyst experience Leadership skills with proven track record of collaboration and influencing others Experience working with Black Knight Financial systems (Process Management, MSP, etc. and/or familiar with other mortgage servicing systems) Excellent critical thinking and logical reasoning abilities Strong desire to learn and understand processes with ability to translate learnings into actionable tasks Organizational and prioritization skills Self-motivated Excellent verbal and written communication skills Ability to multi-task and work with ambiguity Ability to work with all levels of individuals as a team player or as a leader Excellent presentation and communication skills; both creation and execution Passionate about customer service, client relationships and success Ability to identify and prevent escalations; to problem solve and achieve win-win outcomes; a passion for uncovering then addressing customer satisfaction challenges Detail-oriented with the ability to accurately gather and analyze data. Proven history of solving problems and improving processes, increasing efficiency, and thinking creatively.
Total Rewards
At Cenlar, you’ll receive an outstanding benefits package that includes paid medical, dental, and life insurance, 401(k), and tuition assistance as well as opportunities for training and professional advancement.
Cenlar is a drug-free workplace and an equal employment opportunity/affirmative action employer M/F/D/V/SO.
Pay Range Details
$111,850.00 - $177,842.00 Annually
The actual compensation offered will depend on factors including but not limited to the candidate's experience, qualifications, skills, and location. This range represents the reasonable minimum and maximum salary the company expects to pay for this position. Seniority level
Seniority levelDirector Employment type
Employment typeFull-time Job function
Job functionManagement and Manufacturing Referrals increase your chances of interviewing at Cenlar FSB by 2x Sign in to set job alerts for “Director of Operations” roles. New Jersey, United States $120,000.00-$150,000.00 23 hours ago New Jersey, United States $135,000.00-$165,000.00 1 month ago Raritan, NJ $187,989.00-$246,735.00 4 days ago Cranbury, NJ $176,700.00-$193,800.00 1 month ago Director of Operations and Project Management Fort Washington, PA $135,000.00-$165,000.00 4 days ago Hunterdon County, NJ $170,000.00-$200,000.00 3 weeks ago Lansdale, PA $126,500.00-$199,100.00 5 days ago Lansdale, PA $126,500.00-$199,100.00 5 days ago Regional Vice President of Operations - New York RegionDirector of Contract Manufacturing & Commercialization Pennsauken, NJ $184,100.00-$223,500.00 5 days ago New Jersey, United States $137,200.00-$180,075.00 1 week ago Regional Director, Field Operations - East New Jersey, United States $87,500.00-$87,500.00 3 weeks ago Princeton, NJ $221,000.00-$277,000.00 5 days ago Director, Workplace Experience & Operations Cherry Hill, NJ $70,000.00-$150,000.00 4 weeks ago Somerset, NJ $187,989.00-$246,735.00 2 weeks ago Trenton, NJ $105,000.00-$110,000.00 2 weeks ago Associate Director, Supply Chain Management We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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Director, HPC Operations Analytics
role at
Cenlar FSB 1 week ago Be among the first 25 applicants Join to apply for the
Director, HPC Operations Analytics
role at
Cenlar FSB Get AI-powered advice on this job and more exclusive features. Cenlar is the nation’s leading mortgage loan subservicer. Our unique culture is defined by our core values of respect, trust, integrity and care. A promote-from-within philosophy, and opportunities for continuous professional growth make Cenlar a great place to launch or boost your career.
Is this the next step in your career Find out if you are the right candidate by reading through the complete overview below.
The Director, Operations Analytics provides detailed and summary reporting to assist with the monitoring and compliance of key operational processes. The Director works with a cross-functional team to design, develop, and implement reporting and data visualization to identify and measure performance improvements with the mortgage default departments. This position collaborates with various business units across the company, including leadership, to translate data into strategies and plans with focused execution.
Responsibilities
Analyzes default servicing metrics to assess operational effectiveness and identify trends, risks, and opportunities for improvement. Collaborates with cross-functional teams to gather data, develop reports, and present findings related to servicing metrics. Utilizes analytical tools and methodologies to interpret data and recommends actionable solutions to improve processes and performance outcomes. Monitors and tracks key performance indicators (KPIs) to provide regular updates and insights to leadership. Supports strategic initiatives by providing data-driven recommendations and assisting in the execution of process improvement projects. Stays updated on GSE scorecards, industry trends, and best practices to ensure ongoing data insights and performance optimization. Develops, runs, and quality controls ad-hoc reports as requested, addressing current reporting challenges and improving the quality and sufficiency of reports produced Builds and maintains relationships with key individuals within the organization business teams and use these relationships to align needs within the department and initiate process changes Proposes recommendations to business units to drive solutions for process gaps and coaching opportunities Works directly with staff on implementation of projects; facilitate and initiate staff ideas Develops and provides management with monthly performance outcomes Works with Servicing Reporting for ongoing reporting and Database needs requiring advanced automation or ongoing Client/Business delivery Build SQL Stored Procedures, Views, and Functions to facilitate effective and optimized reporting output. Develop and maintain data models to ensure efficient report performance and data accuracy. Connect, integrate, and transform data from multiple systems and sources to create cohesive datasets. Works with managers to develop and monitor individual and departmental goals and provides effective feedback and guidance on a regular basis; Holds managers accountable for meeting these goals Leads effective performance management and professional talent development across all respective departments Appropriately assess risk when business decisions are made, include but not limited to compliance and operational risk. Demonstrate consideration for Cenlar’s reputation as well as our clients, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards. Ensure all activities are in accordance with Cenlar’s approved risk appetite statement and applicable compliance and regulatory requirements.
Requirements
Bachelor’s Degree in Computer Science, Accounting, Finance, Economics or a related field or equivalent experience 10+ years mortgage servicing experience Advanced technical skills specifically in Excel, Access, SQL, and Power BI. Technical skills with SharePoint a plus Project management/leadership and/or business analyst experience Leadership skills with proven track record of collaboration and influencing others Experience working with Black Knight Financial systems (Process Management, MSP, etc. and/or familiar with other mortgage servicing systems) Excellent critical thinking and logical reasoning abilities Strong desire to learn and understand processes with ability to translate learnings into actionable tasks Organizational and prioritization skills Self-motivated Excellent verbal and written communication skills Ability to multi-task and work with ambiguity Ability to work with all levels of individuals as a team player or as a leader Excellent presentation and communication skills; both creation and execution Passionate about customer service, client relationships and success Ability to identify and prevent escalations; to problem solve and achieve win-win outcomes; a passion for uncovering then addressing customer satisfaction challenges Detail-oriented with the ability to accurately gather and analyze data. Proven history of solving problems and improving processes, increasing efficiency, and thinking creatively.
Total Rewards
At Cenlar, you’ll receive an outstanding benefits package that includes paid medical, dental, and life insurance, 401(k), and tuition assistance as well as opportunities for training and professional advancement.
Cenlar is a drug-free workplace and an equal employment opportunity/affirmative action employer M/F/D/V/SO.
Pay Range Details
$111,850.00 - $177,842.00 Annually
The actual compensation offered will depend on factors including but not limited to the candidate's experience, qualifications, skills, and location. This range represents the reasonable minimum and maximum salary the company expects to pay for this position. Seniority level
Seniority levelDirector Employment type
Employment typeFull-time Job function
Job functionManagement and Manufacturing Referrals increase your chances of interviewing at Cenlar FSB by 2x Sign in to set job alerts for “Director of Operations” roles. New Jersey, United States $120,000.00-$150,000.00 23 hours ago New Jersey, United States $135,000.00-$165,000.00 1 month ago Raritan, NJ $187,989.00-$246,735.00 4 days ago Cranbury, NJ $176,700.00-$193,800.00 1 month ago Director of Operations and Project Management Fort Washington, PA $135,000.00-$165,000.00 4 days ago Hunterdon County, NJ $170,000.00-$200,000.00 3 weeks ago Lansdale, PA $126,500.00-$199,100.00 5 days ago Lansdale, PA $126,500.00-$199,100.00 5 days ago Regional Vice President of Operations - New York RegionDirector of Contract Manufacturing & Commercialization Pennsauken, NJ $184,100.00-$223,500.00 5 days ago New Jersey, United States $137,200.00-$180,075.00 1 week ago Regional Director, Field Operations - East New Jersey, United States $87,500.00-$87,500.00 3 weeks ago Princeton, NJ $221,000.00-$277,000.00 5 days ago Director, Workplace Experience & Operations Cherry Hill, NJ $70,000.00-$150,000.00 4 weeks ago Somerset, NJ $187,989.00-$246,735.00 2 weeks ago Trenton, NJ $105,000.00-$110,000.00 2 weeks ago Associate Director, Supply Chain Management We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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