Urban Compass
Join to apply for the
Agent Experience Manager
role at
Urban Compass 1 month ago Be among the first 25 applicants Join to apply for the
Agent Experience Manager
role at
Urban Compass Get AI-powered advice on this job and more exclusive features. At Compass, our mission is to help everyone find their place in the world. Founded in 2012, we’re revolutionizing the real estate industry with our end-to-end platform that empowers residential real estate agents to deliver exceptional service to seller and buyer clients.
Are you the right applicant for this opportunity Find out by reading through the role overview below.
Please note: this role is 100% in-office in Tacoma, WA.
As an Agent Experience Manager (AEM) you are the first person our customers meet when they join Compass and will be their account manager from that day forward. You will support our customers with everything including but not limited to understanding Compass, training on our tools and programs, assisting with marketing requests and more. As an AEM you are passionate about your customers and delivering a world class experience.
At Compass You Will
Manage a portfolio of high-touch customers by serving as their day-to-day contact for questions and issues via phone calls, emails, and in-person meetings Promote the adoption of Compass technology and adjacent services by providing customers with 1:1 support, strategic recommendations, and group training sessions Provide essential marketing support by answering questions, creating collateral from templates including listing presentations and postcards, and being the liaison to marketing specialists for more complex support requests Partner with the Onboarding team on strategy and logistics for welcoming new customers to Compass Support ongoing projects such as new office openings, national initiatives, and new Expansion/M&A activity Work collaboratively with other team members and departments to champion questions and feedback on behalf of the agent Serve as a mentor to Agent Experience Coordinator(s) by being available for questions and managing escalations Be a culture carrier who inspires and empowers those around you with a positive and constructive approach to creating and implementing change
What We're Looking For
2-3 years of experience in customer service, training, office management, hospitality, or operations Previous experience in real estate is a plus Previous experience with live or virtual training is a plus Previous experience working with enterprise technology (Zendesk, Salesforce, Confluence) is a plus Passion for supporting and serving agents trying to grow their businesses The ability to establish credibility with key agent decision-makers and influencers Great listening skills, connects well with others, and is empathetic of the customer’s pain points A passion for creating community within a space; you encourage in-office interaction, bonding, and engagement
Please note: this role is 100% in-office in Tacoma, WA.
Compensation
The base pay range for this position is $26.54 - $32.00+ pr/hr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. Bonuses and restricted stock units may be provided as part of the compensation package, in addition to a full range of benefits. Base pay is based on market location. Minimum wage for the position will always be met.
Perks That You Need To Know About
Participation in our incentive programs (which may include eligible cash, equity, or commissions). Plus paid vacation, holidays, sick time, parental leave, and recharge leave; medical, tele-health, dental and vision benefits; 401(k) plan; flexible spending accounts (FSAs); commuter program; life and disability insurance; Maven (a support system for new parents); Carrot (fertility benefits); UrbanSitter (caregiver referral network); Employee Assistance Program; and pet insurance.
Do your best work, be your authentic self.
At Compass, we believe that everyone deserves to find their place in the world — a place where they feel like they belong, where they can be their authentic selves, where they can thrive. Our collaborative, energetic culture is grounded in our Compass Entrepreneurship Principles and our commitment to diversity, equity, inclusion, growth and mobility. As an equal opportunity employer, we offer competitive compensation packages, robust benefits and professional growth opportunities aimed at helping to improve our employees' lives and careers.
Notice for California Applicants
Los Angeles County Fair Chance NoticeSeniority level
Seniority levelEntry level Employment type
Employment typeFull-time Job function
Job functionSales and Business Development IndustriesNon-profit Organizations Referrals increase your chances of interviewing at Urban Compass by 2x Get notified about new Agent jobs in
Tacoma, WA . Tacoma, WA $97,300.00-$125,544.00 5 days ago Customer Service Representative - State Farm Agent Team Member University Place, WA $20.00-$25.00 9 months ago Leasing Consultant - Tacoma/Edgewood/LakewoodFuture Opening: Insurance Account Representative - State Farm Agent Team Member University Place, WA $35,000.00-$50,000.00 2 years ago Ramp Agent (Customer Service Agent) - SEACustomer Service Representative - State Farm Agent Team Member Seattle, WA $60,000.00-$90,000.00 2 years ago Seattle, WA $97,300.00-$125,544.00 3 weeks ago Remote Sales Agent Needed: Earn From AnywhereApertura Futura: Account Representative - State Farm Agent Team Member University Place, WA $35,000.00-$50,000.00 2 years ago Insurance Account Representative - State Farm Agent Team Member University Place, WA $40,000.00-$60,000.00 4 months ago Real Estate Agent - Sell more faster with PLACE Spanaway, WA $60,000.00-$80,000.00 1 year ago Airline Customer Service Agent - Seattle, WAWORK FROM HOME/HOME BASED INSURANCE AGENTShowing Agent - Rental Property Showings Puyallup, WA $75,000.00-$100,000.00 16 hours ago Special Agent: Healthcare Services /Medical Background Greater Seattle Area $99,461.00-$128,329.00 1 week ago Front Desk Agent - Holiday Inn Express - Fort Lewis Joint Base Lewis-McChord, WA $16.66-$26.17 2 days ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
Agent Experience Manager
role at
Urban Compass 1 month ago Be among the first 25 applicants Join to apply for the
Agent Experience Manager
role at
Urban Compass Get AI-powered advice on this job and more exclusive features. At Compass, our mission is to help everyone find their place in the world. Founded in 2012, we’re revolutionizing the real estate industry with our end-to-end platform that empowers residential real estate agents to deliver exceptional service to seller and buyer clients.
Are you the right applicant for this opportunity Find out by reading through the role overview below.
Please note: this role is 100% in-office in Tacoma, WA.
As an Agent Experience Manager (AEM) you are the first person our customers meet when they join Compass and will be their account manager from that day forward. You will support our customers with everything including but not limited to understanding Compass, training on our tools and programs, assisting with marketing requests and more. As an AEM you are passionate about your customers and delivering a world class experience.
At Compass You Will
Manage a portfolio of high-touch customers by serving as their day-to-day contact for questions and issues via phone calls, emails, and in-person meetings Promote the adoption of Compass technology and adjacent services by providing customers with 1:1 support, strategic recommendations, and group training sessions Provide essential marketing support by answering questions, creating collateral from templates including listing presentations and postcards, and being the liaison to marketing specialists for more complex support requests Partner with the Onboarding team on strategy and logistics for welcoming new customers to Compass Support ongoing projects such as new office openings, national initiatives, and new Expansion/M&A activity Work collaboratively with other team members and departments to champion questions and feedback on behalf of the agent Serve as a mentor to Agent Experience Coordinator(s) by being available for questions and managing escalations Be a culture carrier who inspires and empowers those around you with a positive and constructive approach to creating and implementing change
What We're Looking For
2-3 years of experience in customer service, training, office management, hospitality, or operations Previous experience in real estate is a plus Previous experience with live or virtual training is a plus Previous experience working with enterprise technology (Zendesk, Salesforce, Confluence) is a plus Passion for supporting and serving agents trying to grow their businesses The ability to establish credibility with key agent decision-makers and influencers Great listening skills, connects well with others, and is empathetic of the customer’s pain points A passion for creating community within a space; you encourage in-office interaction, bonding, and engagement
Please note: this role is 100% in-office in Tacoma, WA.
Compensation
The base pay range for this position is $26.54 - $32.00+ pr/hr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. Bonuses and restricted stock units may be provided as part of the compensation package, in addition to a full range of benefits. Base pay is based on market location. Minimum wage for the position will always be met.
Perks That You Need To Know About
Participation in our incentive programs (which may include eligible cash, equity, or commissions). Plus paid vacation, holidays, sick time, parental leave, and recharge leave; medical, tele-health, dental and vision benefits; 401(k) plan; flexible spending accounts (FSAs); commuter program; life and disability insurance; Maven (a support system for new parents); Carrot (fertility benefits); UrbanSitter (caregiver referral network); Employee Assistance Program; and pet insurance.
Do your best work, be your authentic self.
At Compass, we believe that everyone deserves to find their place in the world — a place where they feel like they belong, where they can be their authentic selves, where they can thrive. Our collaborative, energetic culture is grounded in our Compass Entrepreneurship Principles and our commitment to diversity, equity, inclusion, growth and mobility. As an equal opportunity employer, we offer competitive compensation packages, robust benefits and professional growth opportunities aimed at helping to improve our employees' lives and careers.
Notice for California Applicants
Los Angeles County Fair Chance NoticeSeniority level
Seniority levelEntry level Employment type
Employment typeFull-time Job function
Job functionSales and Business Development IndustriesNon-profit Organizations Referrals increase your chances of interviewing at Urban Compass by 2x Get notified about new Agent jobs in
Tacoma, WA . Tacoma, WA $97,300.00-$125,544.00 5 days ago Customer Service Representative - State Farm Agent Team Member University Place, WA $20.00-$25.00 9 months ago Leasing Consultant - Tacoma/Edgewood/LakewoodFuture Opening: Insurance Account Representative - State Farm Agent Team Member University Place, WA $35,000.00-$50,000.00 2 years ago Ramp Agent (Customer Service Agent) - SEACustomer Service Representative - State Farm Agent Team Member Seattle, WA $60,000.00-$90,000.00 2 years ago Seattle, WA $97,300.00-$125,544.00 3 weeks ago Remote Sales Agent Needed: Earn From AnywhereApertura Futura: Account Representative - State Farm Agent Team Member University Place, WA $35,000.00-$50,000.00 2 years ago Insurance Account Representative - State Farm Agent Team Member University Place, WA $40,000.00-$60,000.00 4 months ago Real Estate Agent - Sell more faster with PLACE Spanaway, WA $60,000.00-$80,000.00 1 year ago Airline Customer Service Agent - Seattle, WAWORK FROM HOME/HOME BASED INSURANCE AGENTShowing Agent - Rental Property Showings Puyallup, WA $75,000.00-$100,000.00 16 hours ago Special Agent: Healthcare Services /Medical Background Greater Seattle Area $99,461.00-$128,329.00 1 week ago Front Desk Agent - Holiday Inn Express - Fort Lewis Joint Base Lewis-McChord, WA $16.66-$26.17 2 days ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr