Quickbase
Join to apply for the
Director, CX Operations
role at
Quickbase Join to apply for the
Director, CX Operations
role at
Quickbase At Quickbase, we’re on a mission to end a universal problem: Gray Work. The ad-hoc, manual work we do looking for documents, resources, etc. when technology isn’t working for us—that’s Gray Work, and it negatively impacts productivity, employee well-being and a company’s bottom line. Quickbase’s platform for Dynamic Work Management (the first ever) empowers nearly 12,000 organizations like Consigli, Suffolk, Valvoline, Daifuku and more to take on Gray Work by bringing people, processes, and data together into one central location, so employees can stop chasing information across systems and focus on work that makes an impact.
Do not pass up this chance, apply quickly if your experience and skills match what is in the following description.
The Quickbase application development platform uses AI to empower anyone, regardless of technical or developer expertise, to easily build and customize scalable business solutions in just a few clicks, without compromising security, or IT governance and control. By connecting everything through a single source of truth, the Quickbase helps businesses mitigate risk, reduce waste, and cut down on unexpected costs. And with automated workflows and granular permissions, the right people will have access to the right information.
Job Description
Title:
Director, CX Operations
Reporting to:
Vice President, Revenue Operations
Location:
Boston, MA (Hybrid)
Department:
Business Operations
About The Role
As a leader within the Go-To-Market (GTM) Operations team, you will lead a team of analysts that support Strategic Planning, Program Execution, Core Systems, and Insights/Analytics for our Customer Success Managers, Service Delivery, Education, and Customer Support teams. Reporting to our VP, GTM Operations, you will support the design and implementation of our Customer Experience (CX) strategy, which includes: team segmentation, coverage models, capacity planning, KPI tracking and core systems deployment/maintenance. To be successful in this role, you will have experience with and be passionate about building operational/financial models and plans, guiding organizations through transformation projects, and leading data centric teams. In this leadership role within our Go-To-Market organization, you will have the opportunity to balance strategic planning and prioritization of various deliverables with a hands-on approach to execution.
In this role, you and your teams will
Business Partner to the Customer Success Management executive and the senior CX leaders to support the design and launch of programs that support the Quickbase Customer Journey Collaborate with the CX, Operations, FP&A, and executive leadership in the creation of our Annual Operating Plan (AOP) Drive the implementation of the AOP including team segmentation and alignment, target setting, capacity tracking and utilization Oversee the documentation of key CX processes and definition of requirements for core systems (PSA, case mgmt., CX) needs Lead the CX leadership priority review meetings and operations cadence Provide program support for Services delivery including key reporting, process governance and forward-looking planning Support the strategic and on-going reporting needs of the business via QBR/MBR reporting and curation of our core metrics dashboards (customer health, CSM execution, service delivery and capacity, NPS/CSAT)
To be successful in this role, ideally you will have
5+ years of experience in a Customer Success and Professional Services related role 2+ years of Operations leadership experience in a high-growth SaaS business Change management leadership experience, to drive process improvements in large-scale sales organizations Comfort working in a fast-paced environment and leading through ambiguity Proficiency with data analytic tools Experience with implementations of the following systems: Salesforce, Zendesk, Gainsight, FinancialForce or other CX and PSA tools Seniority level
Seniority levelNot Applicable Employment type
Employment typeFull-time Job function
Job functionManagement and Manufacturing IndustriesSoftware Development Referrals increase your chances of interviewing at Quickbase by 2x Sign in to set job alerts for “Director of Operations” roles. Boston, MA $146,000.00-$256,000.00 8 hours ago Burlington, MA $170,000.00-$180,000.00 5 days ago Boston, MA $129,000.00-$161,000.00 2 weeks ago Braintree, MA $200,000.00-$250,000.00 1 week ago Boston, MA $130,000.00-$145,000.00 1 day ago Director/Senior Director, Commercialization Operations Brockton, MA $140,000.00-$170,000.00 2 weeks ago Boston, MA $110,000.00-$115,000.00 8 hours ago Senior Director, Construction OperationsAssociate Director, Supply Chain Operations Somerville, MA $152,000.00-$213,000.00 3 days ago Boston, MA $80,000.00-$85,000.00 10 months ago Senior Director, Supply Chain Operations Walpole, MA $184,500.00-$276,700.00 4 days ago Senior Director of Procurement Operations Boston, MA $162,710.00-$202,228.00 4 weeks ago Boston, MA $90,000.00-$110,000.00 2 months ago Natick, MA $83,000.00-$138,200.00 16 hours ago Senior Director/Executive Director Clinical Operations Boston, MA $250,000.00-$300,000.00 19 hours ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
Director, CX Operations
role at
Quickbase Join to apply for the
Director, CX Operations
role at
Quickbase At Quickbase, we’re on a mission to end a universal problem: Gray Work. The ad-hoc, manual work we do looking for documents, resources, etc. when technology isn’t working for us—that’s Gray Work, and it negatively impacts productivity, employee well-being and a company’s bottom line. Quickbase’s platform for Dynamic Work Management (the first ever) empowers nearly 12,000 organizations like Consigli, Suffolk, Valvoline, Daifuku and more to take on Gray Work by bringing people, processes, and data together into one central location, so employees can stop chasing information across systems and focus on work that makes an impact.
Do not pass up this chance, apply quickly if your experience and skills match what is in the following description.
The Quickbase application development platform uses AI to empower anyone, regardless of technical or developer expertise, to easily build and customize scalable business solutions in just a few clicks, without compromising security, or IT governance and control. By connecting everything through a single source of truth, the Quickbase helps businesses mitigate risk, reduce waste, and cut down on unexpected costs. And with automated workflows and granular permissions, the right people will have access to the right information.
Job Description
Title:
Director, CX Operations
Reporting to:
Vice President, Revenue Operations
Location:
Boston, MA (Hybrid)
Department:
Business Operations
About The Role
As a leader within the Go-To-Market (GTM) Operations team, you will lead a team of analysts that support Strategic Planning, Program Execution, Core Systems, and Insights/Analytics for our Customer Success Managers, Service Delivery, Education, and Customer Support teams. Reporting to our VP, GTM Operations, you will support the design and implementation of our Customer Experience (CX) strategy, which includes: team segmentation, coverage models, capacity planning, KPI tracking and core systems deployment/maintenance. To be successful in this role, you will have experience with and be passionate about building operational/financial models and plans, guiding organizations through transformation projects, and leading data centric teams. In this leadership role within our Go-To-Market organization, you will have the opportunity to balance strategic planning and prioritization of various deliverables with a hands-on approach to execution.
In this role, you and your teams will
Business Partner to the Customer Success Management executive and the senior CX leaders to support the design and launch of programs that support the Quickbase Customer Journey Collaborate with the CX, Operations, FP&A, and executive leadership in the creation of our Annual Operating Plan (AOP) Drive the implementation of the AOP including team segmentation and alignment, target setting, capacity tracking and utilization Oversee the documentation of key CX processes and definition of requirements for core systems (PSA, case mgmt., CX) needs Lead the CX leadership priority review meetings and operations cadence Provide program support for Services delivery including key reporting, process governance and forward-looking planning Support the strategic and on-going reporting needs of the business via QBR/MBR reporting and curation of our core metrics dashboards (customer health, CSM execution, service delivery and capacity, NPS/CSAT)
To be successful in this role, ideally you will have
5+ years of experience in a Customer Success and Professional Services related role 2+ years of Operations leadership experience in a high-growth SaaS business Change management leadership experience, to drive process improvements in large-scale sales organizations Comfort working in a fast-paced environment and leading through ambiguity Proficiency with data analytic tools Experience with implementations of the following systems: Salesforce, Zendesk, Gainsight, FinancialForce or other CX and PSA tools Seniority level
Seniority levelNot Applicable Employment type
Employment typeFull-time Job function
Job functionManagement and Manufacturing IndustriesSoftware Development Referrals increase your chances of interviewing at Quickbase by 2x Sign in to set job alerts for “Director of Operations” roles. Boston, MA $146,000.00-$256,000.00 8 hours ago Burlington, MA $170,000.00-$180,000.00 5 days ago Boston, MA $129,000.00-$161,000.00 2 weeks ago Braintree, MA $200,000.00-$250,000.00 1 week ago Boston, MA $130,000.00-$145,000.00 1 day ago Director/Senior Director, Commercialization Operations Brockton, MA $140,000.00-$170,000.00 2 weeks ago Boston, MA $110,000.00-$115,000.00 8 hours ago Senior Director, Construction OperationsAssociate Director, Supply Chain Operations Somerville, MA $152,000.00-$213,000.00 3 days ago Boston, MA $80,000.00-$85,000.00 10 months ago Senior Director, Supply Chain Operations Walpole, MA $184,500.00-$276,700.00 4 days ago Senior Director of Procurement Operations Boston, MA $162,710.00-$202,228.00 4 weeks ago Boston, MA $90,000.00-$110,000.00 2 months ago Natick, MA $83,000.00-$138,200.00 16 hours ago Senior Director/Executive Director Clinical Operations Boston, MA $250,000.00-$300,000.00 19 hours ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr