XSELL Technologies
This range is provided by XSELL Technologies. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Candidates should take the time to read all the elements of this job advert carefully Please make your application promptly. Base pay range $145,000.00/yr - $175,000.00/yr Direct message the job poster from XSELL Technologies HR Director | Driving People Strategy, Talent Growth & Culture Transformation | Partner to Leaders | Advocate for High-Impact Teams XSELL Technologies is building a flagship
Agentic Voice
platform for healthcare—automating patient outreach and contact‑center workflows. This means enhancing critical healthcare automation tasks like HRA, scheduling, benefits verification, surveys, and intelligent transfers with production‑grade ASR/TTS, fine-tuned LLMs, and deterministic orchestration. Demand is high and resources are lean. We need a
senior, technical PM
who ships fast and thoughtfully, is confident in front of customers, and can turn ambiguity into clear, scalable product bets—without sacrificing quality or extensibility. You’ll thrive here if you can
set big goals for engineering , prototype to test hypotheses quickly, and confidently
push back
when priorities don’t align with our strategy or capacity. What you’ll do Own outcomes for core Agentic Voice capabilities , which include conversation orchestration, telephony/CCaaS integrations, EHR/CRM connectivity, analytics, self‑service tools, and more. Prioritize ruthlessly and be able to articulate tradeoffs to business stakeholders:
choose the highest-payoff bets across high-volume and high-value feature requests. Maintain urgency, but effectively manage risk and tradeoffs to quality and extensibility. Define product requirements, prototype and validate : turn fuzzy requests into clear acceptance criteria, quickly validated through scrappy tests (Figma, clickable HTML, or lightweight flows). Set and track success metrics:
define and track key standing metrics, along with hypothesis-driven measurements to drive continuous improvements, like A‑B tests. Partner with Engineering : break down scope into sequenced milestones with clear go/no-go gates. Clearly contextualize business needs for engineers to independently make decisions. Align on architecture trade‑offs, keep teams unblocked, and protect focus. Be forward‑facing : lead discovery calls, POCs, and executive readouts. Have a strong ability to translate technical reality into business impact through understanding and ability to explain levers/compromise. Across a mixed-technical org; evangelize product thinking and educate leadership/sales on trade‑offs, capacity, and sequencing. Create clarity in ambiguity : structure problems, pressure‑test assumptions (constantly ask “why am I wrong?”), and decide quickly—or defer deliberately with rationale. The problems you’ll help solve Capacity vs. opportunity : With many promising deals and limited bandwidth—what do we do first and why? Keep us aligned to strategy and protect the defined roadmap/outcomes. Complex tech surface area : Telephony (SIP, Amazon Connect/Twilio), ASR/TTS, LLMs, LangGraph, multi-agent workflows, routing, data pipelines, analytics, HIPAA/PHI. What will make you successful here Critical thinker with common sense ; asks “why?” and validates assumptions. Comfort in ambiguity ; proactively forges a path via experiments and validation points. Decisive , with judgment to
deflect
when a better decision will emerge with time/data. Vision + execution : can paint the future and also land the next two sprints. Feedback‑fluent and probing:
approaches information and feedback with curiosity and desire to learn. Separates business pressure from product decisions ; keeps the bar high. Adaptable , comfortable saying
“I don’t know” —then quickly finding the answer. Qualifications 5+ years
of PM experience in B2B SaaS;
2+ years
in one or more of
voice/CCaaS ,
AI/ML/LLMs ,
healthcare
(HIPAA, PHI, BAAs). Track record shipping
platform‑level
capabilities (not just features) that others build on. Technical fluency : can read API docs; discuss SIP vs. WebRTC, ASR/TTS latency/quality, LLM prompt/latency/cost trade‑offs, caching, observability, data pipelines. Comfortable with
POC‑level prototyping ; bonus for simple scripting, Postman, or wiring a basic flow). Hands‑on with
product analytics/experimentation
(Segment, Amplitude/Mixpanel), defining KPIs and A/B tests. Strong stakeholder management in sales‑led or services‑heavy environments; confident presenting to executives and clinical leaders. Excellent written communication: PRDs, decision memos, customer one‑pagers, clear acceptance criteria. Nice to have Experience with
Amazon Connect
or
Twilio ,
SIP , call transfers, IVR. Familiarity with
Epic/Cerner
(or integration layers like Redox),
Salesforce , and healthcare contact‑center workflows. Exposure to
LangGraph/Rasa‑style
deterministic orchestration and when to blend with LLMs. Comfort with
SQL ; familiarity with
Snowflake ; basic dashboarding. Background in
regulated/high‑reliability
systems. How we work Small, cross‑functional pods with a
tech lead . High autonomy, high bar, candid feedback, low politics. Hybrid:
3 days/week in our
West Loop
office; occasional travel for customer meetings and team onsites. XSELL is committed to a culture of teamwork; where everyone works together to plan, do, learn, and continuously improve. We accomplish that by staying true to our core values. Best Chapter : Every XSELLer is plugged in and focused on writing their “best chapter yet”, both personally and professionally. We believe in working hard to achieve success, but that success only comes if we are doing it together. We do this with a high level of humility, integrity, and compassion towards our coworkers. We celebrate and recognize each other and have a lot of fun along the way. Know Us By Our Results:
We do what we say and say what we do. Our coworkers and clients will “know us by our results” – we welcome that and embrace transparency and measurement. Do It The XSELL Way:
Together we are building an inclusive culture full of top-performing, talented people that are striving towards common goals with resilience. People will admire not only the work we do but also that we “do it the XSELL way” – as one team. We do this through strong communication, collaboration, and accountability to each other. Open for Business:
We are always “open for business” – fiercely committed to improving ourselves, our team, and our company. We stay curious and approach every situation as an opportunity to learn and grow. Conversations Happen In the Room:
Feedback is imperative to our collective success. We approach the “conversation in the room” with respect, empathy, and candor. Our dialogue with each other is always open and honest. XSELL Technologies is an Equal Employment Opportunity Employer and all employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. We are committed to the full inclusion of all qualified individuals. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, perform essential job functions, and/or receive other benefits and privileges of employment, please contact us. Seniority level
Seniority levelMid-Senior level Employment type
Employment typeFull-time Job function
Job functionProduct Management, Engineering, and Information Technology IndustriesSoftware Development Referrals increase your chances of interviewing at XSELL Technologies by 2x Inferred from the description for this job Medical insurance Vision insurance 401(k) Paid maternity leave Disability insurance Paid paternity leave Get notified about new Product Manager jobs in
Chicago, IL . Chicago, IL $89,000.00-$110,000.00 5 days ago Greater Chicago Area $70,000.00-$98,000.00 1 week ago Chicago, IL $80,000.00-$110,000.00 6 days ago Chicago, IL $125,000.00-$170,000.00 1 month ago Chicago, IL $100,000.00-$120,000.00 1 month ago Chicago, IL $110,000.00-$130,000.00 2 weeks ago Deerfield, IL $105,000.00-$150,000.00 1 day ago Chicago, IL $110,000.00-$140,000.00 23 hours ago Chicago, IL $137,400.00-$171,700.00 1 week ago Chicago, IL $130,000.00-$160,000.00 1 week ago Chicago, IL $85,000.00-$100,000.00 1 week ago Chicago, IL $85,000.00-$100,000.00 1 week ago Alsip, IL $100,000.00-$135,000.00 6 days ago Greater Chicago Area $100,000.00-$130,000.00 1 week ago Chicago, IL $115,000.00-$130,000.00 1 week ago Deerfield, IL $102,800.00-$164,400.00 3 days ago Chicago, IL $71,000.00-$71,000.00 2 days ago Northfield, IL $63,960.00-$92,560.00 1 week ago Greater Chicago Area $100,000.00-$130,000.00 6 days ago Chicago, IL $92,000.00-$123,000.00 1 week ago Chicago, IL $50,000.00-$99,000.00 5 months ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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Candidates should take the time to read all the elements of this job advert carefully Please make your application promptly. Base pay range $145,000.00/yr - $175,000.00/yr Direct message the job poster from XSELL Technologies HR Director | Driving People Strategy, Talent Growth & Culture Transformation | Partner to Leaders | Advocate for High-Impact Teams XSELL Technologies is building a flagship
Agentic Voice
platform for healthcare—automating patient outreach and contact‑center workflows. This means enhancing critical healthcare automation tasks like HRA, scheduling, benefits verification, surveys, and intelligent transfers with production‑grade ASR/TTS, fine-tuned LLMs, and deterministic orchestration. Demand is high and resources are lean. We need a
senior, technical PM
who ships fast and thoughtfully, is confident in front of customers, and can turn ambiguity into clear, scalable product bets—without sacrificing quality or extensibility. You’ll thrive here if you can
set big goals for engineering , prototype to test hypotheses quickly, and confidently
push back
when priorities don’t align with our strategy or capacity. What you’ll do Own outcomes for core Agentic Voice capabilities , which include conversation orchestration, telephony/CCaaS integrations, EHR/CRM connectivity, analytics, self‑service tools, and more. Prioritize ruthlessly and be able to articulate tradeoffs to business stakeholders:
choose the highest-payoff bets across high-volume and high-value feature requests. Maintain urgency, but effectively manage risk and tradeoffs to quality and extensibility. Define product requirements, prototype and validate : turn fuzzy requests into clear acceptance criteria, quickly validated through scrappy tests (Figma, clickable HTML, or lightweight flows). Set and track success metrics:
define and track key standing metrics, along with hypothesis-driven measurements to drive continuous improvements, like A‑B tests. Partner with Engineering : break down scope into sequenced milestones with clear go/no-go gates. Clearly contextualize business needs for engineers to independently make decisions. Align on architecture trade‑offs, keep teams unblocked, and protect focus. Be forward‑facing : lead discovery calls, POCs, and executive readouts. Have a strong ability to translate technical reality into business impact through understanding and ability to explain levers/compromise. Across a mixed-technical org; evangelize product thinking and educate leadership/sales on trade‑offs, capacity, and sequencing. Create clarity in ambiguity : structure problems, pressure‑test assumptions (constantly ask “why am I wrong?”), and decide quickly—or defer deliberately with rationale. The problems you’ll help solve Capacity vs. opportunity : With many promising deals and limited bandwidth—what do we do first and why? Keep us aligned to strategy and protect the defined roadmap/outcomes. Complex tech surface area : Telephony (SIP, Amazon Connect/Twilio), ASR/TTS, LLMs, LangGraph, multi-agent workflows, routing, data pipelines, analytics, HIPAA/PHI. What will make you successful here Critical thinker with common sense ; asks “why?” and validates assumptions. Comfort in ambiguity ; proactively forges a path via experiments and validation points. Decisive , with judgment to
deflect
when a better decision will emerge with time/data. Vision + execution : can paint the future and also land the next two sprints. Feedback‑fluent and probing:
approaches information and feedback with curiosity and desire to learn. Separates business pressure from product decisions ; keeps the bar high. Adaptable , comfortable saying
“I don’t know” —then quickly finding the answer. Qualifications 5+ years
of PM experience in B2B SaaS;
2+ years
in one or more of
voice/CCaaS ,
AI/ML/LLMs ,
healthcare
(HIPAA, PHI, BAAs). Track record shipping
platform‑level
capabilities (not just features) that others build on. Technical fluency : can read API docs; discuss SIP vs. WebRTC, ASR/TTS latency/quality, LLM prompt/latency/cost trade‑offs, caching, observability, data pipelines. Comfortable with
POC‑level prototyping ; bonus for simple scripting, Postman, or wiring a basic flow). Hands‑on with
product analytics/experimentation
(Segment, Amplitude/Mixpanel), defining KPIs and A/B tests. Strong stakeholder management in sales‑led or services‑heavy environments; confident presenting to executives and clinical leaders. Excellent written communication: PRDs, decision memos, customer one‑pagers, clear acceptance criteria. Nice to have Experience with
Amazon Connect
or
Twilio ,
SIP , call transfers, IVR. Familiarity with
Epic/Cerner
(or integration layers like Redox),
Salesforce , and healthcare contact‑center workflows. Exposure to
LangGraph/Rasa‑style
deterministic orchestration and when to blend with LLMs. Comfort with
SQL ; familiarity with
Snowflake ; basic dashboarding. Background in
regulated/high‑reliability
systems. How we work Small, cross‑functional pods with a
tech lead . High autonomy, high bar, candid feedback, low politics. Hybrid:
3 days/week in our
West Loop
office; occasional travel for customer meetings and team onsites. XSELL is committed to a culture of teamwork; where everyone works together to plan, do, learn, and continuously improve. We accomplish that by staying true to our core values. Best Chapter : Every XSELLer is plugged in and focused on writing their “best chapter yet”, both personally and professionally. We believe in working hard to achieve success, but that success only comes if we are doing it together. We do this with a high level of humility, integrity, and compassion towards our coworkers. We celebrate and recognize each other and have a lot of fun along the way. Know Us By Our Results:
We do what we say and say what we do. Our coworkers and clients will “know us by our results” – we welcome that and embrace transparency and measurement. Do It The XSELL Way:
Together we are building an inclusive culture full of top-performing, talented people that are striving towards common goals with resilience. People will admire not only the work we do but also that we “do it the XSELL way” – as one team. We do this through strong communication, collaboration, and accountability to each other. Open for Business:
We are always “open for business” – fiercely committed to improving ourselves, our team, and our company. We stay curious and approach every situation as an opportunity to learn and grow. Conversations Happen In the Room:
Feedback is imperative to our collective success. We approach the “conversation in the room” with respect, empathy, and candor. Our dialogue with each other is always open and honest. XSELL Technologies is an Equal Employment Opportunity Employer and all employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. We are committed to the full inclusion of all qualified individuals. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, perform essential job functions, and/or receive other benefits and privileges of employment, please contact us. Seniority level
Seniority levelMid-Senior level Employment type
Employment typeFull-time Job function
Job functionProduct Management, Engineering, and Information Technology IndustriesSoftware Development Referrals increase your chances of interviewing at XSELL Technologies by 2x Inferred from the description for this job Medical insurance Vision insurance 401(k) Paid maternity leave Disability insurance Paid paternity leave Get notified about new Product Manager jobs in
Chicago, IL . Chicago, IL $89,000.00-$110,000.00 5 days ago Greater Chicago Area $70,000.00-$98,000.00 1 week ago Chicago, IL $80,000.00-$110,000.00 6 days ago Chicago, IL $125,000.00-$170,000.00 1 month ago Chicago, IL $100,000.00-$120,000.00 1 month ago Chicago, IL $110,000.00-$130,000.00 2 weeks ago Deerfield, IL $105,000.00-$150,000.00 1 day ago Chicago, IL $110,000.00-$140,000.00 23 hours ago Chicago, IL $137,400.00-$171,700.00 1 week ago Chicago, IL $130,000.00-$160,000.00 1 week ago Chicago, IL $85,000.00-$100,000.00 1 week ago Chicago, IL $85,000.00-$100,000.00 1 week ago Alsip, IL $100,000.00-$135,000.00 6 days ago Greater Chicago Area $100,000.00-$130,000.00 1 week ago Chicago, IL $115,000.00-$130,000.00 1 week ago Deerfield, IL $102,800.00-$164,400.00 3 days ago Chicago, IL $71,000.00-$71,000.00 2 days ago Northfield, IL $63,960.00-$92,560.00 1 week ago Greater Chicago Area $100,000.00-$130,000.00 6 days ago Chicago, IL $92,000.00-$123,000.00 1 week ago Chicago, IL $50,000.00-$99,000.00 5 months ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr