Remitly
Director of Product, AI Customer Experiences Join to apply for the
Director of Product, AI Customer Experiences
role at
Remitly Director of Product, AI Customer Experiences Join to apply for the
Director of Product, AI Customer Experiences
role at
Remitly Job Description
Before applying for this role, please read the following information about this opportunity found below.
Remitly's vision is to transform lives with trusted financial services that transcend borders. Since 2011, we have been tirelessly delivering on our promises to people who send money around the world. Today, we are reimagining global financial services and building products that extend beyond traditional barriers to give customers access to more of the services they need, no matter where they call home. Join over 2,700 employees worldwide who are growing their careers with purpose and connection with our customers while having a positive impact on millions of people around the globe. Job Description
Remitly's vision is to transform lives with trusted financial services that transcend borders. Since 2011, we have been tirelessly delivering on our promises to people who send money around the world. Today, we are reimagining global financial services and building products that extend beyond traditional barriers to give customers access to more of the services they need, no matter where they call home. Join over 2,700 employees worldwide who are growing their careers with purpose and connection with our customers while having a positive impact on millions of people around the globe.
About The Role
Reporting to the VP of Product, this Director role blends strategic product leadership with full GM ownership—creating both product vision and results for Remitly's AI-powered customer experiences. You'll own end-to-end responsibility for scaling existing AI experiences (e.g., chat-based send flows, WhatsApp support) and launching new 0-to-1 interfaces like voice assistants and agentic bots. Your goal: increase revenue, retention, and wallet share by making remittances faster, more personalized, and more intuitive.
With full P&L and GTM accountability, you'll lead a team across product, engineering, design, marketing, and operations. You'll use a product-led growth (PLG) approach to increase onboarding, activation, and expansion—fueling efficient, customer-focused growth.
Partnering with engineering, you'll build on Remitly's Scout platform—using LLMs, contextual agents, and multi-modal delivery to ship seamless, scalable experiences. This is a high-autonomy role for a GM- ready to build a business line at the intersection of AI and global FinTech.
You Will
Set vision & OKRs for AI customer experiences that move important metrics such as successful money-sent conversions, CSAT and cost-to-serve. Define and sequence product roadmaps that use platform capabilities (orchestrator, agent, ML models, multi-channel infrastructure) to ship new remittance journeys quickly . Create the product vision, OKRs and roadmap—sequencing "10 ×" scale features and 0-1 bets. Define metrics, experiments and telemetry to prove product-market fit and growth hypotheses. Instrument PLG funnels (signup, activation, habit, expansion) and increase by A/B tests and in-product prompts. Understand immigrant customers' jobs-to-be-done through qual/quant research, journey analytics and in-market testing. Lead a "mini-business" (PM, Engg, Design, Data, Ops, Marketing, Finance, Legal & Compliance). Ensure experiences are and compliant with KYC/AML, FX and regional payout regulations. Create go-to-market with Marketing and Customer Success; measure impact through A/B tests, funnel analysis and LLM quality metrics. Partner with regional Growth & Marketing teams on creative that resonates in local corridors and communities. Represent the product with senior leadership, promoting AI best practices and influencing company-wide priorities.
You Have
10 + years of product-management experience with 3 + years building support or CX platforms. Record launching AI- or chatbot-driven support experiences at global scale. Fluency in LLMs, dialog management, knowledge-graph tooling, and support Measurements (deflection %, FCR, CSAT). Comfort marrying qualitative insight with SQL-level quantitative analysis; you tell the story behind the numbers. Bias for rapid, iterative delivery in Agile/Lean environments. Experience scaling multi-modal interfaces (voice, chat, vision) and new "surfaceless" paradigms (RCS, embedded SDKs). Multilingual market exposure and understanding of regional customer needs
Compensation Details.
The starting base salary range for this position is typically $200,000 - $250,000. In the U.S., Remitly employees are shareholders in our Company and equity is part of our total compensation plan. Your recruiter can share more information about medical benefits offered, as well as other financial benefits and total compensation components offered with this role.
Our Benefits
Flexible paid time off Health, dental, and vision + 401k plan with company matching Paid parental, medical, military and family care leave Mental Health & Family Forming Benefits Employee Stock Purchase Plan (ESPP) Continuing education and travel benefits
We are committed to nondiscrimination across our global organization and in all of our business operations. Employment is determined based upon personal capabilities and qualifications without discrimination on the basis of race, creed, color, religion, sex, gender identification and expression, marital status, military status or status as an honorably discharge/veteran, pregnancy (including a woman's potential to get pregnant, pregnancy-related conditions, and childbearing), sexual orientation, age (40 and over), national origin, ancestry, citizenship or immigration status, physical, mental, or sensory disability (including the use of a trained dog guide or service animal), HIV/AIDS or hepatitis C status, genetic information, status as an actual or perceived victim of domestic violence, sexual assault, or stalking, or any other protected class as established by law.
Remitly is an E-Verify Employer
Remitly is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Seniority level
Seniority levelDirector Employment type
Employment typeFull-time Job function
Job functionProduct Management and Marketing Referrals increase your chances of interviewing at Remitly by 2x Sign in to set job alerts for “Director of Product Management” roles. Bellevue, WA $132,000.00-$180,000.00 1 week ago Seattle, WA $180,000.00-$250,000.00 2 weeks ago Seattle, WA $160,000.00-$200,000.00 6 days ago Bremerton, WA $125,000.00-$150,000.00 4 weeks ago Senior Vice President, Customer Experience Seattle, WA $160,000.00-$190,000.00 1 day ago Director, Customer Success Management (Strategic Media & Telecommunications) Seattle, WA $185,500.00-$268,900.00 2 weeks ago Senior Director of Implementation & Services Seattle, WA $150,000.00-$190,000.00 3 weeks ago Bellevue, WA $70,500.00-$137,500.00 1 week ago Customer Service & E-Commerce Supervisor - Full Time Bellevue, WA $208,000.00-$299,000.00 5 days ago Assistant Service Operations Manager - Night Shift Bremerton, WA $96,000.00-$250,000.00 8 months ago Bellevue, WA $140,573.00-$224,920.00 4 days ago Bremerton, WA $96,000.00-$175,000.00 8 months ago Tacoma, WA $70,000.00-$103,000.00 3 weeks ago Seattle, WA $70,000.00-$103,000.00 1 week ago Des Moines, WA $92,567.00-$138,851.00 2 weeks ago Everett, WA $85,000.00-$140,000.00 1 month ago Auburn, WA $80,000.00-$86,000.00 4 days ago Lynnwood, WA $82,960.00-$110,314.00 1 week ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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Director of Product, AI Customer Experiences
role at
Remitly Director of Product, AI Customer Experiences Join to apply for the
Director of Product, AI Customer Experiences
role at
Remitly Job Description
Before applying for this role, please read the following information about this opportunity found below.
Remitly's vision is to transform lives with trusted financial services that transcend borders. Since 2011, we have been tirelessly delivering on our promises to people who send money around the world. Today, we are reimagining global financial services and building products that extend beyond traditional barriers to give customers access to more of the services they need, no matter where they call home. Join over 2,700 employees worldwide who are growing their careers with purpose and connection with our customers while having a positive impact on millions of people around the globe. Job Description
Remitly's vision is to transform lives with trusted financial services that transcend borders. Since 2011, we have been tirelessly delivering on our promises to people who send money around the world. Today, we are reimagining global financial services and building products that extend beyond traditional barriers to give customers access to more of the services they need, no matter where they call home. Join over 2,700 employees worldwide who are growing their careers with purpose and connection with our customers while having a positive impact on millions of people around the globe.
About The Role
Reporting to the VP of Product, this Director role blends strategic product leadership with full GM ownership—creating both product vision and results for Remitly's AI-powered customer experiences. You'll own end-to-end responsibility for scaling existing AI experiences (e.g., chat-based send flows, WhatsApp support) and launching new 0-to-1 interfaces like voice assistants and agentic bots. Your goal: increase revenue, retention, and wallet share by making remittances faster, more personalized, and more intuitive.
With full P&L and GTM accountability, you'll lead a team across product, engineering, design, marketing, and operations. You'll use a product-led growth (PLG) approach to increase onboarding, activation, and expansion—fueling efficient, customer-focused growth.
Partnering with engineering, you'll build on Remitly's Scout platform—using LLMs, contextual agents, and multi-modal delivery to ship seamless, scalable experiences. This is a high-autonomy role for a GM- ready to build a business line at the intersection of AI and global FinTech.
You Will
Set vision & OKRs for AI customer experiences that move important metrics such as successful money-sent conversions, CSAT and cost-to-serve. Define and sequence product roadmaps that use platform capabilities (orchestrator, agent, ML models, multi-channel infrastructure) to ship new remittance journeys quickly . Create the product vision, OKRs and roadmap—sequencing "10 ×" scale features and 0-1 bets. Define metrics, experiments and telemetry to prove product-market fit and growth hypotheses. Instrument PLG funnels (signup, activation, habit, expansion) and increase by A/B tests and in-product prompts. Understand immigrant customers' jobs-to-be-done through qual/quant research, journey analytics and in-market testing. Lead a "mini-business" (PM, Engg, Design, Data, Ops, Marketing, Finance, Legal & Compliance). Ensure experiences are and compliant with KYC/AML, FX and regional payout regulations. Create go-to-market with Marketing and Customer Success; measure impact through A/B tests, funnel analysis and LLM quality metrics. Partner with regional Growth & Marketing teams on creative that resonates in local corridors and communities. Represent the product with senior leadership, promoting AI best practices and influencing company-wide priorities.
You Have
10 + years of product-management experience with 3 + years building support or CX platforms. Record launching AI- or chatbot-driven support experiences at global scale. Fluency in LLMs, dialog management, knowledge-graph tooling, and support Measurements (deflection %, FCR, CSAT). Comfort marrying qualitative insight with SQL-level quantitative analysis; you tell the story behind the numbers. Bias for rapid, iterative delivery in Agile/Lean environments. Experience scaling multi-modal interfaces (voice, chat, vision) and new "surfaceless" paradigms (RCS, embedded SDKs). Multilingual market exposure and understanding of regional customer needs
Compensation Details.
The starting base salary range for this position is typically $200,000 - $250,000. In the U.S., Remitly employees are shareholders in our Company and equity is part of our total compensation plan. Your recruiter can share more information about medical benefits offered, as well as other financial benefits and total compensation components offered with this role.
Our Benefits
Flexible paid time off Health, dental, and vision + 401k plan with company matching Paid parental, medical, military and family care leave Mental Health & Family Forming Benefits Employee Stock Purchase Plan (ESPP) Continuing education and travel benefits
We are committed to nondiscrimination across our global organization and in all of our business operations. Employment is determined based upon personal capabilities and qualifications without discrimination on the basis of race, creed, color, religion, sex, gender identification and expression, marital status, military status or status as an honorably discharge/veteran, pregnancy (including a woman's potential to get pregnant, pregnancy-related conditions, and childbearing), sexual orientation, age (40 and over), national origin, ancestry, citizenship or immigration status, physical, mental, or sensory disability (including the use of a trained dog guide or service animal), HIV/AIDS or hepatitis C status, genetic information, status as an actual or perceived victim of domestic violence, sexual assault, or stalking, or any other protected class as established by law.
Remitly is an E-Verify Employer
Remitly is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Seniority level
Seniority levelDirector Employment type
Employment typeFull-time Job function
Job functionProduct Management and Marketing Referrals increase your chances of interviewing at Remitly by 2x Sign in to set job alerts for “Director of Product Management” roles. Bellevue, WA $132,000.00-$180,000.00 1 week ago Seattle, WA $180,000.00-$250,000.00 2 weeks ago Seattle, WA $160,000.00-$200,000.00 6 days ago Bremerton, WA $125,000.00-$150,000.00 4 weeks ago Senior Vice President, Customer Experience Seattle, WA $160,000.00-$190,000.00 1 day ago Director, Customer Success Management (Strategic Media & Telecommunications) Seattle, WA $185,500.00-$268,900.00 2 weeks ago Senior Director of Implementation & Services Seattle, WA $150,000.00-$190,000.00 3 weeks ago Bellevue, WA $70,500.00-$137,500.00 1 week ago Customer Service & E-Commerce Supervisor - Full Time Bellevue, WA $208,000.00-$299,000.00 5 days ago Assistant Service Operations Manager - Night Shift Bremerton, WA $96,000.00-$250,000.00 8 months ago Bellevue, WA $140,573.00-$224,920.00 4 days ago Bremerton, WA $96,000.00-$175,000.00 8 months ago Tacoma, WA $70,000.00-$103,000.00 3 weeks ago Seattle, WA $70,000.00-$103,000.00 1 week ago Des Moines, WA $92,567.00-$138,851.00 2 weeks ago Everett, WA $85,000.00-$140,000.00 1 month ago Auburn, WA $80,000.00-$86,000.00 4 days ago Lynnwood, WA $82,960.00-$110,314.00 1 week ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr