Store Manager

Our values start with our people, join a team that values you We are the nationu2019s largest off-price retailer with over 2,000 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience. As part of our team, you will experience: + Success. Our winning team pursues excellence while learning and evolving+ Career growth. We develop industry leading talent because Ross grows when our people grow+ Teamwork. We work together to solve the hard problems and find the right solution+ Our commitment to Diversity, Equality & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community. Our Corporate headquarters are in Dublin, CA, we have 3 buying offices in key markets in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company who is committed to providing an inclusive work environment with continuous learning opportunities and development for our teams. GENERAL PURPOSE: Responsible for all aspects of the Stores' operations. Leads the entire operation of the Store to ensure that Company standards and best practices are consistently met. Staffs, trains and develops leadership team to deliver the desired sales and profit results, while maintaining a friendly, easy to shop environment. Recruits, trains and develops Associates. Manages the operations of the Stockroom, Front End, and Sales Floor to ensure new merchandise gets to the sales floor in a timely manner, goods are received properly and manages expenses through execution of best practices and productivity. ESSENTIAL FUNCTIONS: General Operating Requirements: u2022 Leads all Company Best Practices and maximizes productivity by minimizing steps and touches while working. u2022 Analyzes Store reports to evaluate controllable expenses and overall Store performance. u2022 Addresses any variance to Company standards with appropriate action plan, partnering with the District Manager as needed. u2022 Ensures proper scheduling of Associates to meet business objectives. u2022 Accepts special assignments as directed by Leadership. u2022 Responsible for payroll administration including daily punch edits, Associate scheduling compliance, Sunday payroll transmission, and Payroll reporting as needed. Organizational Development: u2022 Recruits, hires, trains and develops Assistant Managers, Area Supervisors and non-exempt Associates. u2022 Through selection, training and motivation, strives to reduce Store turnover. Utilizes and promotes all retention tools including incentive programs, recognition opportunities, contests and training. Ensures all required training courses are prioritize and completed in a timely manner. u2022 Responsible for addressing personnel and performance issues including coaching, verbal and written warnings, progressive discipline and termination when needed. u2022 Ensures compliance with Ross personnel policies and procedures. u2022 Manages Associate Relations issues, consulting with the District Manager as needed. u2022 Ensures compliance with all State, Local and Federal regulations. Expense Control: u2022 Leads all expenditures to be within budget. u2022 Controls payroll hours to plan, as the primary controllable expense, as well as adjusting to current business trends. Maintaining a Safe & Secure Environment: u2022 Maintains adherence to Company safety policies and ensures the safety of Associates and Customers. u2022 Ensures all Associates understand and can execute emergency operating procedures. Customer Service: u2022 Treats all Customers, Associates, and other leaders with respect. u2022 Demonstrates courtesy, friendliness, and professionalism at all times. Recognizes Associates using Company recognition programs. u2022 Executes Customer service programs and Merchandise Presentation programs through Associate training and program supervision. u2022 Supervises and coaches Retail Associates in providing efficient and friendly service at the registers, Customer Service desk, fitting rooms, sales floor, etc. Personal and Store Brand: u2022 Leads all Store Associates in, and models, a professional appearance, in accordance with the Company Dress Code. Reinforces the Company Dress Code at all times. u2022 Represents and supports the Company brand at all times. u2022 Manages Store to ensure a clean, neat, easy to shop environment. u2022 Maintains a high standard of housekeeping with help of contracted maintenance personnel and Ross Associates. Merchandise Processing and In-Store Marketing u2022 Ensures recovery, sizing and markdowns are completed to Company standards through teaching, assigning tasks, and following up per Company best practice. u2022 Ensures merchandise is presented and organized according to Company merchandising guidelines. u2022 Urgently manages merchandise processing to the sales floor within the expected Company timeframe. Loss Prevention: u2022 Responsible for training Associates on Loss Prevention programs to achieve Store shortage goals. u2022 As a representative of Ross Leadership, demonstrates integrity and honesty in all interactions with Associates and Customers. Safeguards confidential information, cash and credit card information and merchandise. u2022 Understands and complies with the Loss Prevention Awareness Program and is responsible for Store Loss Prevention which includes maintaining a large Customer service presence on the sales floor, Customer and Associate engagement and heightened Loss Prevention awareness. u2022 Responsible for leading the annual inventory process including preparation and execution of inventory guidelines. u2022 Monitors mark-out-of-stock policy to ensure proper administration. COMPETENCIES: u2022 Manages Work Processes u2022 Business Acumen u2022 Plans, Aligns & Prioritizes u2022 Builds Talent u2022 Collaborates u2022 Leading by Example u2022 Communicates Effectively u2022 Ensures Accountability & Execution QUALIFICATIONS AND SPECIAL SKILLS REQUIRED: u2022 Five or more years of Store management experience in a retail environment. u2022 Must maintain a high level of Customer service. u2022 Must demonstrate the ability to lead, manage, motivate and communicate positively to Store Associates at all levels. u2022 Ability to train, coach and develop Associates at all levels. u2022 Ability to organize and prioritize tasks necessary to accomplish goals, develop a schedule to complete tasks and execute to achieve results. u2022 Fluency in English. u2022 Must exercise considerable independent judgement and discretion. u2022 Ability to work evenings and weekends. PHYSICAL REQUIREMENTS/ADA: Ability to use all Store equipment, including PDTs, registers and PC as required. Ability to spend up to 100% of working time standing, walking, and moving around the Store. Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop. Ability to occasionally push, pull and lift more than 25 lbs. Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies. Ability to perform basic mathematical calculations commonly used in retail environments. Certain assignments may require other qualifications and skills. SUPERVISORY RESPONSIBILITIES: Direct supervision of Assistant Store Manager, Area Supervisors and all Retail Associates. DISCLAIMER This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion. Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.