Tierpoint
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Overview
At TierPoint, we are technologists, trendsetters, explorers, and creative minds who like to push the limits of imagination. We are seeking others who share our passion for technology, possess a never-ending curiosity to learn new things and work with cutting edge technology. Our
Enterprise Operations Support Analysts (EOC Support Analyst)
provide real-time solutions to our enterprise clients around the clock. This is the perfect position to start your career and learn the ropes into the world of managed services technology. The opportunities for career advancement are right in front of you when you put your best foot forward. Successful TierPoint EOC candidates are effective team & client communicators utilizing a myriad of tech resources and tools. This position is a first point of contact for TierPoint clients. You are playing both defense and offense ensuring future successes for all parties involved. This role involves a significant amount of client calls and requires strong communication skills. You will collaborate with team members to investigate client managed service needs. It is suited for customer service-focused individuals who thrive in a fast-paced environment. Our shifts are busy, but you wont take work home. We also have funour team supports each other, shares jokes, and enjoys social activities. Our EOC Support Analysts have a clear path for growth within the team, with extensive training provided at each stage to develop into more senior roles such as Analyst, Specialist, and Engineer. TierPoint is a national leader in Colocation and Managed Hybrid IT & Cloud solutions, making it an exciting place to work. Responsibilities
Prioritize customer service in all communications and problem-solving via phone, chat, and email Adaptability in a dynamic environment Handle and communicate client requests, escalations, and issues to the EOC team Efficiently manage multiple tasks in a fast-paced setting Qualifications
High School Diploma or equivalent Strong, empathetic customer service mindset Excellent verbal and written communication skills Team-oriented and forward-thinking attitude Basic understanding of computers and IT functions Willingness to learn new technologies Pay Transparency
TierPoint promotes pay equity and transparency. The offered salary range is $23.00 per hour, but may vary based on skills, experience, location, and other factors. Additional Information
Seniority level: Entry level Employment type: Full-time Job function: Information Technology Industries: IT Services and IT Consulting Referrals increase your chances of interviewing at TierPoint. Location-specific job postings are also available in St Louis, MO, Chesterfield, MO, and Clayton, MO, with varying salary ranges. #J-18808-Ljbffr
At TierPoint, we are technologists, trendsetters, explorers, and creative minds who like to push the limits of imagination. We are seeking others who share our passion for technology, possess a never-ending curiosity to learn new things and work with cutting edge technology. Our
Enterprise Operations Support Analysts (EOC Support Analyst)
provide real-time solutions to our enterprise clients around the clock. This is the perfect position to start your career and learn the ropes into the world of managed services technology. The opportunities for career advancement are right in front of you when you put your best foot forward. Successful TierPoint EOC candidates are effective team & client communicators utilizing a myriad of tech resources and tools. This position is a first point of contact for TierPoint clients. You are playing both defense and offense ensuring future successes for all parties involved. This role involves a significant amount of client calls and requires strong communication skills. You will collaborate with team members to investigate client managed service needs. It is suited for customer service-focused individuals who thrive in a fast-paced environment. Our shifts are busy, but you wont take work home. We also have funour team supports each other, shares jokes, and enjoys social activities. Our EOC Support Analysts have a clear path for growth within the team, with extensive training provided at each stage to develop into more senior roles such as Analyst, Specialist, and Engineer. TierPoint is a national leader in Colocation and Managed Hybrid IT & Cloud solutions, making it an exciting place to work. Responsibilities
Prioritize customer service in all communications and problem-solving via phone, chat, and email Adaptability in a dynamic environment Handle and communicate client requests, escalations, and issues to the EOC team Efficiently manage multiple tasks in a fast-paced setting Qualifications
High School Diploma or equivalent Strong, empathetic customer service mindset Excellent verbal and written communication skills Team-oriented and forward-thinking attitude Basic understanding of computers and IT functions Willingness to learn new technologies Pay Transparency
TierPoint promotes pay equity and transparency. The offered salary range is $23.00 per hour, but may vary based on skills, experience, location, and other factors. Additional Information
Seniority level: Entry level Employment type: Full-time Job function: Information Technology Industries: IT Services and IT Consulting Referrals increase your chances of interviewing at TierPoint. Location-specific job postings are also available in St Louis, MO, Chesterfield, MO, and Clayton, MO, with varying salary ranges. #J-18808-Ljbffr