Signiant
This role will play an important role in providing IT support, systems administration, and information security management within Signiant's cloud-first corporate environment. This position involves supporting Windows and macOS endpoints, performing systems administration des for an on-premises Windows Server domain environment, administering Microsoft 365 infrastructure including Azure Active Directory, and administering, supporting and troubleshooting Signiant's third-party cloud applications. This position will also be responsible for maintaining corporate asset inventories, internal technical documentation, and user-facing documentation, as well as assisting with IT projects and ongoing initiatives. This position is required to be onsite 3-4 days per week at the Lexington, MA office.
Requirements
Essential functions
Provide IT help desk support for a cloud-first corporate environment Support and troubleshoot issues for Windows and macOS platforms Perform system administration, maintenance, and troubleshooting duties for an on-premises Windows Server and Active Directory Domain Services infrastructure Administer, manage, and optimize Microsoft Office 365, including Entra ID (Azure Active Directory) Assist in the administration, monitoring, maintenance, and security hardening of Signiant's VMware Cloud infrastructure hosted in AWS Proactively manage and maintain network infrastructure including firewalls, switches, access points, site-to-site VPNs, and client VPNs Assist with vendor selection, assessments, evaluations, and renewal discussions Oversee corporate IT asset lifecycle management, including maintaining asset inventories, distributing new devices to end users, and coordinating secure recycling of retired devices Develop, maintain, and enhance internal IT documentation, including runbooks, checklists, and proactive maintenance processes and procedures Create, maintain, and distribute user-facing documentation, such as instructions and guides Administer and test backup platforms Assist in oversight of videoconferencing/teleconferencing platforms in Signiant's corporate offices Collaborate with other teams to help optimize business processes, integrations, and workflow automations to enhance reliability, security, and efficiency Assist with IT projects and initiatives as needed, including platform evaluations and migrations Knowledge, Skills and Abilities
Bachelor's degree in information technology, Computer Science, or related field Minimum 2-5 years of experience administering, monitoring, maintaining, and troubleshooting the following: - Windows Server domain environments
- Microsoft 365, including Entra ID
- Hyper-V and/or VMware infrastructures
Knowledge of fundamental networking concepts including DHCP, DNS, TCP/IP, firewalls, network switches, site-to-site VPN, and client VPN Experience working within an IT Service Management Platform (ITSM) such as Jira SM, ZenDesk, Connectwise, or ServiceNow Strong problem-solving skills and attention to detail Excellent communication and customer service skills Ability to work independently and as part of a team Willingness to learn and adapt to new technologies and processes MCSE or equivalent certification strongly preferred Experience with at least some of the following vendors/platforms strongly preferred: - Backups: AvePoint, Nakivo
- Collaboration: SharePoint, OneDrive, Confluence, Zoom, Teams, Slack
- Networking: Meraki, WatchGuard
- Security: Defender for Endpoint, Defender for Cloud Apps, Defender for Office 365, Nessus
- Document management: Adobe Creative Cloud, Adobe Document Cloud
- ITSM: Jira Service Management
- SDLC: GitHub, Jira, JFrog
- CRM: Salesforce
Ability to stay updated with the latest technology trends and advancements.
Supervisory Responsibilities - N/A
Work Environment/Physical Demands
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Additional Eligibility Requirements
Availability to work nights, and early mornings as needed. Limited travel, up to 2 weeks per year.
Affirmative Action/EEO Statement
It is the policy of Signiant to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information or any other protected characteristic under applicable law.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Requirements
Essential functions
Provide IT help desk support for a cloud-first corporate environment Support and troubleshoot issues for Windows and macOS platforms Perform system administration, maintenance, and troubleshooting duties for an on-premises Windows Server and Active Directory Domain Services infrastructure Administer, manage, and optimize Microsoft Office 365, including Entra ID (Azure Active Directory) Assist in the administration, monitoring, maintenance, and security hardening of Signiant's VMware Cloud infrastructure hosted in AWS Proactively manage and maintain network infrastructure including firewalls, switches, access points, site-to-site VPNs, and client VPNs Assist with vendor selection, assessments, evaluations, and renewal discussions Oversee corporate IT asset lifecycle management, including maintaining asset inventories, distributing new devices to end users, and coordinating secure recycling of retired devices Develop, maintain, and enhance internal IT documentation, including runbooks, checklists, and proactive maintenance processes and procedures Create, maintain, and distribute user-facing documentation, such as instructions and guides Administer and test backup platforms Assist in oversight of videoconferencing/teleconferencing platforms in Signiant's corporate offices Collaborate with other teams to help optimize business processes, integrations, and workflow automations to enhance reliability, security, and efficiency Assist with IT projects and initiatives as needed, including platform evaluations and migrations Knowledge, Skills and Abilities
Bachelor's degree in information technology, Computer Science, or related field Minimum 2-5 years of experience administering, monitoring, maintaining, and troubleshooting the following: - Windows Server domain environments
- Microsoft 365, including Entra ID
- Hyper-V and/or VMware infrastructures
Knowledge of fundamental networking concepts including DHCP, DNS, TCP/IP, firewalls, network switches, site-to-site VPN, and client VPN Experience working within an IT Service Management Platform (ITSM) such as Jira SM, ZenDesk, Connectwise, or ServiceNow Strong problem-solving skills and attention to detail Excellent communication and customer service skills Ability to work independently and as part of a team Willingness to learn and adapt to new technologies and processes MCSE or equivalent certification strongly preferred Experience with at least some of the following vendors/platforms strongly preferred: - Backups: AvePoint, Nakivo
- Collaboration: SharePoint, OneDrive, Confluence, Zoom, Teams, Slack
- Networking: Meraki, WatchGuard
- Security: Defender for Endpoint, Defender for Cloud Apps, Defender for Office 365, Nessus
- Document management: Adobe Creative Cloud, Adobe Document Cloud
- ITSM: Jira Service Management
- SDLC: GitHub, Jira, JFrog
- CRM: Salesforce
Ability to stay updated with the latest technology trends and advancements.
Supervisory Responsibilities - N/A
Work Environment/Physical Demands
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Additional Eligibility Requirements
Availability to work nights, and early mornings as needed. Limited travel, up to 2 weeks per year.
Affirmative Action/EEO Statement
It is the policy of Signiant to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information or any other protected characteristic under applicable law.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.