Just Write
Job Type
Full-time
Description
General:
The PC Specialist I provides customer support for the IT Department to include end user support, minimal network support, general equipment maintenance, and inventory management.
Requirements:
Organizational skills and ability to multi-task Proficient in (hardware/software) setup of new computers Basic knowledge of Windows Servers, Active Directory, DHCP, DNS, FTP, VPN, TCP/IP, network topology, Azure, Remote Desktop, network printers and scanners Proficient in Microsoft Office/Office 365 and cloud computing Experience troubleshooting hardware and software problems. Basic knowledge of audio/visual systems, including conference room equipment. Knowledge of software distribution tools Strong verbal and written communication skills Positive and motivating attitude 2+ years in the Helpdesk/IT industry Responsibilities:
Customer service to employees with hardware/software issues Ensure computers interconnect seamlessly with diverse systems including associated storage systems, email servers, computer conferencing system, application servers and administrative systems. To document and switch out any hardware which is malfunctioning Track/order parts inventory for adequate supply of needed components. Resolve daily email support ticket requests. Assist the IT department with various projects. Performs miscellaneous job-related duties as assigned. Maintenance of endpoint security REQUIREMENTS TO ADVANCEMENT TO NETWORK TECHNICIAN:
Experience with MS Server, Azure, LAN/WAN Hardware, and troubleshooting required. Excellent communication skills with a positive attitude. Excellent organizational skills, flexibility, prioritization, and multi-tasking skills. Mentors and takes lead with other technicians. The ability to function in a service capacity. Must attend virtual training classes to ensure firm is at the cutting edge of technology. Must utilize Udemy for Business. Shows progress in working towards obtaining professional certifications. Strong knowledge of networking technology.
PHYSICAL DEMANDS:
Must be able to sit and/or stand for long periods of time, able to handle stressful situations and multi-tasking, able to work under time constraints, long hours may be required. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Overtime (40+ hours) may be required as needed.
WORK ENVIRONMENT:
Must be able to handle stressful situations, multi-tasking, and working within reasonable time constraints to meet production schedules and budgets. Will work in normal office environment and may also be required to work outside of a normal office from time-to-time.
The above criteria has been developed to establish guidelines for this position, but note that these are only guidelines, and a person's ability, talent, effort, personality, and other aspects of the profession shall become a deciding factor for each position.
Full-time
Description
General:
The PC Specialist I provides customer support for the IT Department to include end user support, minimal network support, general equipment maintenance, and inventory management.
Requirements:
Organizational skills and ability to multi-task Proficient in (hardware/software) setup of new computers Basic knowledge of Windows Servers, Active Directory, DHCP, DNS, FTP, VPN, TCP/IP, network topology, Azure, Remote Desktop, network printers and scanners Proficient in Microsoft Office/Office 365 and cloud computing Experience troubleshooting hardware and software problems. Basic knowledge of audio/visual systems, including conference room equipment. Knowledge of software distribution tools Strong verbal and written communication skills Positive and motivating attitude 2+ years in the Helpdesk/IT industry Responsibilities:
Customer service to employees with hardware/software issues Ensure computers interconnect seamlessly with diverse systems including associated storage systems, email servers, computer conferencing system, application servers and administrative systems. To document and switch out any hardware which is malfunctioning Track/order parts inventory for adequate supply of needed components. Resolve daily email support ticket requests. Assist the IT department with various projects. Performs miscellaneous job-related duties as assigned. Maintenance of endpoint security REQUIREMENTS TO ADVANCEMENT TO NETWORK TECHNICIAN:
Experience with MS Server, Azure, LAN/WAN Hardware, and troubleshooting required. Excellent communication skills with a positive attitude. Excellent organizational skills, flexibility, prioritization, and multi-tasking skills. Mentors and takes lead with other technicians. The ability to function in a service capacity. Must attend virtual training classes to ensure firm is at the cutting edge of technology. Must utilize Udemy for Business. Shows progress in working towards obtaining professional certifications. Strong knowledge of networking technology.
PHYSICAL DEMANDS:
Must be able to sit and/or stand for long periods of time, able to handle stressful situations and multi-tasking, able to work under time constraints, long hours may be required. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Overtime (40+ hours) may be required as needed.
WORK ENVIRONMENT:
Must be able to handle stressful situations, multi-tasking, and working within reasonable time constraints to meet production schedules and budgets. Will work in normal office environment and may also be required to work outside of a normal office from time-to-time.
The above criteria has been developed to establish guidelines for this position, but note that these are only guidelines, and a person's ability, talent, effort, personality, and other aspects of the profession shall become a deciding factor for each position.