LanceSoft
Job Title: HR Service Center Representative - Junior
Duration: 3+ Months (Convertible)
Position type: 100% Remote
Pay range: $20.00/hr
Description: Previous HR experience is preferred, or candidates who have a want to move into more of an HR type of position
• 100% Remote role. • Convertible talent only • Majority of the day is spent on the phone. Typically, 20-30 calls a day. • Normal business hours from 8-5 EST, shift from 8-4 or 9-5 based on a 36.25hr work week. • Strong customer service skills • Ability to multitask • Strong attention to details.
Description: The HR Service Representative serves as a primary resource for all U.S. and Puerto Rico Associates at all levels contacting HR XPRESS regarding Leaves of Absence. They will provide information regarding Company specific HR policies and/or procedures, while complying with company, State, and Federal guidelines. Inquiries and processing include, but are not limited to, time off needed for medical or personal reasons, pay during a leave including coordination with state disability and family leave, and potential job protection. This role will develop a working knowledge of HR policies and procedures through administrative processing and responding to inquiries, which are documented in the case management system.
Duties & Responsibilities • Responds to inquiries including, but not limited to, HR policies and procedures, and leaves of absence through multiple modes of contacts (phones, emails, dashboard reports). • Document summary details of calls and processing in case management system (Service Now). • Complies with all company, state, city, and federal regulations including FMLA, state disability, family leave, ERISA and legislative Sick Policies. • Utilizes policies, procedures, and internal resource materials to develop knowledge of all subjects handled by HR Shared Services. • Performs accurate and timely administration of leave of absences, using dashboard reports to capture workload. • Cross-trains to support business needs. • Performs special projects as assigned.
Minimum Requirements: • High School Diploma or equivalent experience • Bachelors preferred • 1-2 years of related experience preferred • Ability to multi-task and work in a fast-paced environment • Strong communication, organizational and interpersonal skills • Exceptional customer service and follow-through skills • Ability to maintain confidentiality and apply privacy requirements. • Proficient in Microsoft Office (specifically Excel, Word, and Outlook) • Knowledge of HR policies, procedures, and systems • Experience working on a team, and remaining flexible • Knowledge retention and recall • Self-sufficient utilization of resources • Ability to work under pressure
Description: Previous HR experience is preferred, or candidates who have a want to move into more of an HR type of position
• 100% Remote role. • Convertible talent only • Majority of the day is spent on the phone. Typically, 20-30 calls a day. • Normal business hours from 8-5 EST, shift from 8-4 or 9-5 based on a 36.25hr work week. • Strong customer service skills • Ability to multitask • Strong attention to details.
Description: The HR Service Representative serves as a primary resource for all U.S. and Puerto Rico Associates at all levels contacting HR XPRESS regarding Leaves of Absence. They will provide information regarding Company specific HR policies and/or procedures, while complying with company, State, and Federal guidelines. Inquiries and processing include, but are not limited to, time off needed for medical or personal reasons, pay during a leave including coordination with state disability and family leave, and potential job protection. This role will develop a working knowledge of HR policies and procedures through administrative processing and responding to inquiries, which are documented in the case management system.
Duties & Responsibilities • Responds to inquiries including, but not limited to, HR policies and procedures, and leaves of absence through multiple modes of contacts (phones, emails, dashboard reports). • Document summary details of calls and processing in case management system (Service Now). • Complies with all company, state, city, and federal regulations including FMLA, state disability, family leave, ERISA and legislative Sick Policies. • Utilizes policies, procedures, and internal resource materials to develop knowledge of all subjects handled by HR Shared Services. • Performs accurate and timely administration of leave of absences, using dashboard reports to capture workload. • Cross-trains to support business needs. • Performs special projects as assigned.
Minimum Requirements: • High School Diploma or equivalent experience • Bachelors preferred • 1-2 years of related experience preferred • Ability to multi-task and work in a fast-paced environment • Strong communication, organizational and interpersonal skills • Exceptional customer service and follow-through skills • Ability to maintain confidentiality and apply privacy requirements. • Proficient in Microsoft Office (specifically Excel, Word, and Outlook) • Knowledge of HR policies, procedures, and systems • Experience working on a team, and remaining flexible • Knowledge retention and recall • Self-sufficient utilization of resources • Ability to work under pressure