Pylon
Join to apply for the
Solutions Architect (former SWE)
role at
Pylon 2 days ago Be among the first 25 applicants Join to apply for the
Solutions Architect (former SWE)
role at
Pylon At Pylon, we're building the future of B2B Post Sales.
We’re building an all-in-one support platform powered by conversational data and layered with intelligence to help our customers run their operations in real-time. We’re backed by YCombinator, General Catalyst, and a16z and have over 500 B2B companies trusting Pylon to power their customer support and success.
This is a fully in-person role; we do not offer remote or hybrid options.
What You'll Do
Combine talking directly with customers with building solutions We're looking for a former SWE who understands what it means to do something once, automate it, and never do it again Migrate new customers off their old support system to Pylon Within your first week, run customer migration meetings Communicate directly with customers and become their main "problem-solver" as they navigate rebuilding their processes and data in Pylon Become a deep product expert and guide customers to the right solution. The customer isn't always right and they often don't know what they want. It's up to you to teach them Contribute to pre-sales calls as the be-all-end-all for potential solutions Be an expert not only in Pylon, but also the systems we migrate from (Zendesk, Intercom, etc.) Juggle many customers at once and drive them to completion. Iteratively improve the migration process
Requirements
Located in (or will relocate to) San Francisco and excited about working in-person Very organized, hard working and fast. You will be juggling many migrations at once. Detail-oriented and fast learner. You'll need to become the product expert in many tools quickly. An interest in tinkering with the product and suggesting improvements
Compensation And Benefits
Competitive compensation, based on experience level Medical, Vision, Dental insurance 401K Unlimited PTO Food in the office Fun team offsites and events (we just went to Korea!)
More About Pylon
Traction:
Have hundreds of paying customers and are growing fast
Funding:
In addition to investment from Y Combinator and General Catalyst, we just announced our $17m Series A led by a16z!
Founders:
Advith Chelikani, Robert Eng, and Marty Kausas
Team:
Currently 30 and growing!
Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Engineering and Information Technology Industries Technology, Information and Internet Referrals increase your chances of interviewing at Pylon by 2x Get notified about new Solutions Architect jobs in
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Solutions Architect (former SWE)
role at
Pylon 2 days ago Be among the first 25 applicants Join to apply for the
Solutions Architect (former SWE)
role at
Pylon At Pylon, we're building the future of B2B Post Sales.
We’re building an all-in-one support platform powered by conversational data and layered with intelligence to help our customers run their operations in real-time. We’re backed by YCombinator, General Catalyst, and a16z and have over 500 B2B companies trusting Pylon to power their customer support and success.
This is a fully in-person role; we do not offer remote or hybrid options.
What You'll Do
Combine talking directly with customers with building solutions We're looking for a former SWE who understands what it means to do something once, automate it, and never do it again Migrate new customers off their old support system to Pylon Within your first week, run customer migration meetings Communicate directly with customers and become their main "problem-solver" as they navigate rebuilding their processes and data in Pylon Become a deep product expert and guide customers to the right solution. The customer isn't always right and they often don't know what they want. It's up to you to teach them Contribute to pre-sales calls as the be-all-end-all for potential solutions Be an expert not only in Pylon, but also the systems we migrate from (Zendesk, Intercom, etc.) Juggle many customers at once and drive them to completion. Iteratively improve the migration process
Requirements
Located in (or will relocate to) San Francisco and excited about working in-person Very organized, hard working and fast. You will be juggling many migrations at once. Detail-oriented and fast learner. You'll need to become the product expert in many tools quickly. An interest in tinkering with the product and suggesting improvements
Compensation And Benefits
Competitive compensation, based on experience level Medical, Vision, Dental insurance 401K Unlimited PTO Food in the office Fun team offsites and events (we just went to Korea!)
More About Pylon
Traction:
Have hundreds of paying customers and are growing fast
Funding:
In addition to investment from Y Combinator and General Catalyst, we just announced our $17m Series A led by a16z!
Founders:
Advith Chelikani, Robert Eng, and Marty Kausas
Team:
Currently 30 and growing!
Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Engineering and Information Technology Industries Technology, Information and Internet Referrals increase your chances of interviewing at Pylon by 2x Get notified about new Solutions Architect jobs in
San Francisco, CA . San Francisco, CA $93,000.00-$151,000.00 2 weeks ago San Francisco, CA $100,000.00-$200,000.00 9 months ago San Francisco, CA $120,275.31-$163,230.78 2 days ago Principal / Architect Product Designer, Slack Mobile Strategy
San Francisco, CA $230,800.00-$334,600.00 2 weeks ago San Francisco, CA $150,000.00-$200,000.00 8 months ago San Francisco, CA $160,000.00-$230,000.00 5 months ago San Francisco, CA $200,000.00-$300,000.00 13 hours ago San Francisco, CA $281,000.00-$491,500.00 2 weeks ago San Francisco, CA $79,000.00-$161,700.00 1 day ago San Francisco, CA $118,200.00-$204,300.00 3 weeks ago Solutions Architect, NTT Global Alliance
Enterprise & Technical Architect (Pre-Sales)
San Francisco, CA $158,200.00-$247,730.00 6 days ago Enterprise & Technical Architect (Pre-Sales)
San Francisco, CA $158,200.00-$247,730.00 6 days ago San Francisco, CA $167,200.00-$250,800.00 5 days ago San Francisco, CA $140,000.00-$160,000.00 2 weeks ago Redwood City, CA $180,000.00-$230,000.00 3 weeks ago Solutions Architect, Enterprise Strategic Accounts
San Francisco, CA $236,400.00-$354,600.00 3 weeks ago San Francisco, CA $70,000.00-$150,000.00 3 weeks ago San Francisco, CA $167,032.32-$226,686.72 2 days ago San Francisco, CA $118,200.00-$204,300.00 8 hours ago San Francisco, CA $186,000.00-$261,000.00 2 weeks ago San Francisco, CA $293,800.00-$440,800.00 1 hour ago Principal Enterprise & Solution Architect - Stores
San Francisco, CA $201,700.00-$267,300.00 1 month ago San Mateo, CA $160,000.00-$190,000.00 2 weeks ago San Francisco, CA $145,000.00-$175,000.00 5 months ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr