Vice President, Customer Success

Vice President, Customer Success About the Company Progressive provider of sustainable business solutions Industry Management Consulting Type Privately Held About the Role The Company is in search of a VP, Customer Success to architect and spearhead a premier customer success program. This senior leadership position is pivotal in managing the complete customer journey for enterprise clients, with a strong emphasis on ensuring they derive the utmost value from the company's solutions. The successful candidate will be responsible for defining the customer success strategy, leading the success team, and integrating the platform into client operations and reporting processes. Key duties include driving customer satisfaction, long-term retention, and account growth, as well as overseeing customer relationship leadership, quality assurance, onboarding excellence, and success metrics. Applicants for the VP, Customer Success role at the company should have a background of at least 5 years in customer success, account management, or a similar client-focused position, with a minimum of 2 years experience in supporting organizations in areas such as sustainability reporting, environmental compliance, or climate-related initiatives. Industry knowledge in commercial real estate, building operations, or energy systems is essential, along with strong data and analytics skills, a proven track record in client engagement, and leadership experience in mentoring and growing customer-facing teams. The role requires exceptional communication, process development, regulatory insight, and a collaborative, team-oriented approach to ensure cross-functional alignment and drive solution-oriented outcomes. Travel Percent Less than 10% Functions Sales/Revenue Account Management/Optimization