Envoy Air
Full Time Lead Airport Agent - Customer Service
Envoy Air, Buffalo, New York, United States, 14201
Envoy Air Job Opportunity
Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service. We offer: Amazing employee flight privileges within the American Airlines global network Training and development programs to take your career to the next level Comprehensive health and life benefits ***NEW PAY RATE - $17.76 / HR*** Responsibilities
How will you make an impact? Responsibilities Provide efficient, friendly service to all of our customers Promote and sell air travel with American Eagle and American Airlines Complete all necessary arrangements for accommodating passengers Escort passengers from the terminal to and from the aircraft Complete all necessary arrangements for accommodating passengers Determine flight close-out time and prepare flight forms Conduct agent observations and associate activities Administers local training programs Maintains supplies and inventory control logs Prepares customer correspondence and compiles statistical data Assist management in the completion of administrative duties In this role the employee may be subject to engine fumes, vehicle emissions, dust, and engine noise Responsible for standing, using finger dexterity, typing, climbing, and descending stairs numerous times a day Check baggage and parcels weighing up to 75 lbs Meet arriving aircraft by standing to operate a mobile mechanical jet-bridge It is required that the agent can use depth perception and peripheral vision Open and close aircraft cabin doors Qualifications
Who are we looking for? Requirements Minimum age: 18 High school diploma, GED, or international equivalent Willing and able to work a variety of rotating shifts Flexible to work additional hours with short notice Must be able to carry, bend, lift and turn with bags and other items weighing up to 75 lbs Must be customer focused, detail oriented, and interested in the airline industry Must be comfortable working with computers and ability to learn new computer programs Must be able to read, write, fluently speak, and understand the English language Possess the legal right to work in the United States Demonstrated ability to communicate verbally and in writing Strong organizational, interpersonal, negotiation, and leadership skills preferred Above average attendance preferred Ability to read, write, fluently speak, and understand Spanish (in some locations) preferred One year of customer service experience preferred Prior training and/or curriculum development experience preferred Experience using Word and Excel preferred Must possess at least one form of TSA-acceptable identification for business travel purposes Please note: The description is intended to provide a brief overview of the position. It's not intended to be an exhaustive list of all responsibilities, duties, expectations, and skills required of those in this position. Duties and expectations may be subject to change at any time. Envoy Air is an Equal Opportunity Employer
Minorities/Women/Veterans/Disabled #EnvoyOut
Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service. We offer: Amazing employee flight privileges within the American Airlines global network Training and development programs to take your career to the next level Comprehensive health and life benefits ***NEW PAY RATE - $17.76 / HR*** Responsibilities
How will you make an impact? Responsibilities Provide efficient, friendly service to all of our customers Promote and sell air travel with American Eagle and American Airlines Complete all necessary arrangements for accommodating passengers Escort passengers from the terminal to and from the aircraft Complete all necessary arrangements for accommodating passengers Determine flight close-out time and prepare flight forms Conduct agent observations and associate activities Administers local training programs Maintains supplies and inventory control logs Prepares customer correspondence and compiles statistical data Assist management in the completion of administrative duties In this role the employee may be subject to engine fumes, vehicle emissions, dust, and engine noise Responsible for standing, using finger dexterity, typing, climbing, and descending stairs numerous times a day Check baggage and parcels weighing up to 75 lbs Meet arriving aircraft by standing to operate a mobile mechanical jet-bridge It is required that the agent can use depth perception and peripheral vision Open and close aircraft cabin doors Qualifications
Who are we looking for? Requirements Minimum age: 18 High school diploma, GED, or international equivalent Willing and able to work a variety of rotating shifts Flexible to work additional hours with short notice Must be able to carry, bend, lift and turn with bags and other items weighing up to 75 lbs Must be customer focused, detail oriented, and interested in the airline industry Must be comfortable working with computers and ability to learn new computer programs Must be able to read, write, fluently speak, and understand the English language Possess the legal right to work in the United States Demonstrated ability to communicate verbally and in writing Strong organizational, interpersonal, negotiation, and leadership skills preferred Above average attendance preferred Ability to read, write, fluently speak, and understand Spanish (in some locations) preferred One year of customer service experience preferred Prior training and/or curriculum development experience preferred Experience using Word and Excel preferred Must possess at least one form of TSA-acceptable identification for business travel purposes Please note: The description is intended to provide a brief overview of the position. It's not intended to be an exhaustive list of all responsibilities, duties, expectations, and skills required of those in this position. Duties and expectations may be subject to change at any time. Envoy Air is an Equal Opportunity Employer
Minorities/Women/Veterans/Disabled #EnvoyOut