Aspen Skiing Company
Concierge - Limelight Aspen - Winter
Aspen Skiing Company, Aspen, Colorado, United States, 81611
Concierge - Limelight Aspen - Winter
Limelight Hotels by Aspen One provide authentic and contemporary connections to their communities and the adventures that surround them. Set in the heart of elevated and unique locations, each Limelight hotel is carefully designed with distinctive design and purposeful functionality, created to evoke a sense of place and a point of view. Current locations include across Colorado in Aspen, Snowmass, Denver, and Boulder (coming fall 2025); Ketchum, Idaho; and Mammoth, California (coming by the end of 2025). Job Description
Position Summary
The Concierge acts as an ambassador for the hotel and both the town by providing expert-level knowledge of our property and its amenities and offerings. The Concierge welcome and register guests, present statements, check credit and collect payment. This position reports to the Front Office Manager. Job Posting Deadline
Applications for this position will be accepted until August 17, 2025. Essential Job Functions/Key Job Responsibilities
Recommend and book activities for guest's ability/skill level and interest
Check guests in or out of hotel in accordance with procedures
Record any guest complaints or problems and notify appropriate staff individuals
Assist with ordering and maintaining supplies as well as attending to the orderliness at the front desk and bell closet
Coordinate with other departments daily needs or special requirements for all hotel guests
Responsible for maintaining cash bank and for daily settling of cash bank
Comply with all policies and procedures for the Concierge Department as well as Aspen One
Assist in emergency and security procedures as directed by management
Complete tasks and projects delegated by your manager and assist with other departments as business volumes and staff levels demand
Other duties as assigned Qualifications
Education & Experience Requirements
High School Diploma or GED required, bachelor's degree preferred
1 year of concierge or customer service experience required Knowledge, Skills & Abilities
Intimate knowledge of local mountain, town activities and events in the area
Knowledge of customer preferences and how to meet or exceed them
Familiarity with hotel fire and safety procedures
Familiar with hotel services, hours of operation
Knowledge of daily functions, locations and times to assist guests with inquiries
Excellent verbal and written communication skills to interact professionally with guests, vendors and other staff members
Strong problem-solving and critical-thinking skills to address guest inquiries and resolve concerns promptly
Active listening and interpersonal skills to personalize the guest experience
Ability to act professional in a fast-paced environment
Strong attention to detail
Ability to work effectively in team settings, contributing positively to group dynamics
Ability to build and maintain relationships with local businesses
Ability to complete tasks and projects delegated by your manager and assist other departments as business volumes and staff levels demand Additional Information
Work Environment & Physical Demands
Ability to stand, walk or be on your feet for extended periods of time, kneeling and bending may be required
Regularly work indoors with no adverse conditions
Must be able to occasionally lift, push or pull up to 50 lbs. individually or with assistance (weight limits can vary according to position, but no more than 50) Job Benefits
This position is classified as a seasonal full-time position eligible for the following benefits: Enrollment dates differ across the various programs.
Paid Time Off Programs
Paid Leave Programs
Employee Ski Pass
Other company perks Aspen One is an equal opportunity employer (Minority/Female/Disabled/Veteran). At Aspen One, inclusion, equity, and diversity are fundamental to fulfilling our vision of building a better workplace and better world. From our hiring practices through the entire employee experience, we embrace and celebrate the unique experiences, perspectives and cultural backgrounds that each employee brings to the workplace. We encourage diverse points of view which allows us to develop innovative solutions to the ever-evolving world of work. Aspen One strives to foster an environment where our employees feel respected, valued and empowered, and our team members are at the forefront of helping us promote and sustain an inclusive workplace that works for all.
Limelight Hotels by Aspen One provide authentic and contemporary connections to their communities and the adventures that surround them. Set in the heart of elevated and unique locations, each Limelight hotel is carefully designed with distinctive design and purposeful functionality, created to evoke a sense of place and a point of view. Current locations include across Colorado in Aspen, Snowmass, Denver, and Boulder (coming fall 2025); Ketchum, Idaho; and Mammoth, California (coming by the end of 2025). Job Description
Position Summary
The Concierge acts as an ambassador for the hotel and both the town by providing expert-level knowledge of our property and its amenities and offerings. The Concierge welcome and register guests, present statements, check credit and collect payment. This position reports to the Front Office Manager. Job Posting Deadline
Applications for this position will be accepted until August 17, 2025. Essential Job Functions/Key Job Responsibilities
Recommend and book activities for guest's ability/skill level and interest
Check guests in or out of hotel in accordance with procedures
Record any guest complaints or problems and notify appropriate staff individuals
Assist with ordering and maintaining supplies as well as attending to the orderliness at the front desk and bell closet
Coordinate with other departments daily needs or special requirements for all hotel guests
Responsible for maintaining cash bank and for daily settling of cash bank
Comply with all policies and procedures for the Concierge Department as well as Aspen One
Assist in emergency and security procedures as directed by management
Complete tasks and projects delegated by your manager and assist with other departments as business volumes and staff levels demand
Other duties as assigned Qualifications
Education & Experience Requirements
High School Diploma or GED required, bachelor's degree preferred
1 year of concierge or customer service experience required Knowledge, Skills & Abilities
Intimate knowledge of local mountain, town activities and events in the area
Knowledge of customer preferences and how to meet or exceed them
Familiarity with hotel fire and safety procedures
Familiar with hotel services, hours of operation
Knowledge of daily functions, locations and times to assist guests with inquiries
Excellent verbal and written communication skills to interact professionally with guests, vendors and other staff members
Strong problem-solving and critical-thinking skills to address guest inquiries and resolve concerns promptly
Active listening and interpersonal skills to personalize the guest experience
Ability to act professional in a fast-paced environment
Strong attention to detail
Ability to work effectively in team settings, contributing positively to group dynamics
Ability to build and maintain relationships with local businesses
Ability to complete tasks and projects delegated by your manager and assist other departments as business volumes and staff levels demand Additional Information
Work Environment & Physical Demands
Ability to stand, walk or be on your feet for extended periods of time, kneeling and bending may be required
Regularly work indoors with no adverse conditions
Must be able to occasionally lift, push or pull up to 50 lbs. individually or with assistance (weight limits can vary according to position, but no more than 50) Job Benefits
This position is classified as a seasonal full-time position eligible for the following benefits: Enrollment dates differ across the various programs.
Paid Time Off Programs
Paid Leave Programs
Employee Ski Pass
Other company perks Aspen One is an equal opportunity employer (Minority/Female/Disabled/Veteran). At Aspen One, inclusion, equity, and diversity are fundamental to fulfilling our vision of building a better workplace and better world. From our hiring practices through the entire employee experience, we embrace and celebrate the unique experiences, perspectives and cultural backgrounds that each employee brings to the workplace. We encourage diverse points of view which allows us to develop innovative solutions to the ever-evolving world of work. Aspen One strives to foster an environment where our employees feel respected, valued and empowered, and our team members are at the forefront of helping us promote and sustain an inclusive workplace that works for all.