Lodging Dynamics
The Wilde Resort & Spa - Bell Attendant/Front Desk Agent
Lodging Dynamics, Sedona, Arizona, United States, 86336
The Wilde Resort & Spa - Bell Attendant/Front Desk Agent
The ideal candidate will work as a Bell Attendant or Front Desk Agent, based on business demands. Life as a Bell Attendant centers around delivering exceptional guest service through warm welcomes, luggage assistance, and knowledgeable support. Bell Attendants escort guests to and from their rooms, explain room features and safety procedures, and promote hotel services. They manage baggage storage and transportation, deliver items and amenities to rooms, and assist with loading and unloading vehicles. In addition to providing door assistance, they offer concierge-style services such as making reservations and sharing local knowledge. Bell attendants also support the front desk with errands and phone coverage, coordinate with other departments, and ensure all guest needs are met efficiently and professionally to enhance the overall guest experience. Life as a Front Desk Agent involves providing exceptional guest service through a variety of responsibilities, including booking reservations, checking guests in and out, and handling VIP and group arrivals with efficiency and courtesy. The role requires strong communication and organizational skills, as agents must manage phone calls, direct messages, and resolve guest complaints promptly and professionally. Front desk agents also protect sensitive guest information and consistently use up-selling techniques to optimize room revenue. A key part of the job is ensuring guest satisfaction by responding quickly to requests or concerns and following up to guarantee a positive experience. Requirements: High school or equivalent education Bell Services and/or Front Desk Agent experience Good understanding of procedures and practices in the hospitality industry Excellent written and verbal communication skills Strong organizational and time management skills The ability to provide exceptional customer service Possess basic computational ability and computer skills About Lodging Dynamics: Lodging Dynamics Hospitality Group is a national hospitality management company serving the hospitality industry for over 30 years! Lodging Dynamics Hospitality Group operates hotels across many states and among several brands, including Marriott and Hilton. Our work centers around our mission, "Make Money and Do Good." This mission focuses on elevating human dignity by providing exceptional services and opportunities to our employees, guests, and investors. What to expect in your first few months: First you will learn about the hotel and all of our amenities! Then, your leadership will shine as you begin assisting the front desk team. From there, you will show the guests how your team can provide the best guest service. As your work progresses, your role will be a key contributor to the overall guest experience! The perks working for us: People-first culture Paid time off Full suite of benefits including health, dental, vision, 401(k), and other supplemental benefits How to apply: Join us! Submit your application online!
The ideal candidate will work as a Bell Attendant or Front Desk Agent, based on business demands. Life as a Bell Attendant centers around delivering exceptional guest service through warm welcomes, luggage assistance, and knowledgeable support. Bell Attendants escort guests to and from their rooms, explain room features and safety procedures, and promote hotel services. They manage baggage storage and transportation, deliver items and amenities to rooms, and assist with loading and unloading vehicles. In addition to providing door assistance, they offer concierge-style services such as making reservations and sharing local knowledge. Bell attendants also support the front desk with errands and phone coverage, coordinate with other departments, and ensure all guest needs are met efficiently and professionally to enhance the overall guest experience. Life as a Front Desk Agent involves providing exceptional guest service through a variety of responsibilities, including booking reservations, checking guests in and out, and handling VIP and group arrivals with efficiency and courtesy. The role requires strong communication and organizational skills, as agents must manage phone calls, direct messages, and resolve guest complaints promptly and professionally. Front desk agents also protect sensitive guest information and consistently use up-selling techniques to optimize room revenue. A key part of the job is ensuring guest satisfaction by responding quickly to requests or concerns and following up to guarantee a positive experience. Requirements: High school or equivalent education Bell Services and/or Front Desk Agent experience Good understanding of procedures and practices in the hospitality industry Excellent written and verbal communication skills Strong organizational and time management skills The ability to provide exceptional customer service Possess basic computational ability and computer skills About Lodging Dynamics: Lodging Dynamics Hospitality Group is a national hospitality management company serving the hospitality industry for over 30 years! Lodging Dynamics Hospitality Group operates hotels across many states and among several brands, including Marriott and Hilton. Our work centers around our mission, "Make Money and Do Good." This mission focuses on elevating human dignity by providing exceptional services and opportunities to our employees, guests, and investors. What to expect in your first few months: First you will learn about the hotel and all of our amenities! Then, your leadership will shine as you begin assisting the front desk team. From there, you will show the guests how your team can provide the best guest service. As your work progresses, your role will be a key contributor to the overall guest experience! The perks working for us: People-first culture Paid time off Full suite of benefits including health, dental, vision, 401(k), and other supplemental benefits How to apply: Join us! Submit your application online!