Atlas
Business Operations & Systems
Location: NYC - West Village Atlas is the concierge and charge card built for those who expect more
unlocking access across dining, travel, and lifestyle while making spending seamless and effortless. Our members are discerning, busy individuals who rely on Atlas to deliver insider access, curated service, and unmatched reliability. In just 12 months, we've processed over $X00,000,000 in member spend, growing double digits month-over-month
organically, without paid marketing. We're backed by legendary investors and have multiple years of runway ahead. Our team is small, fast, and senior
with experience scaling iconic consumer products at Apple, Robinhood, and DoorDash. The Role
We're hiring a high-output operator to work across the heart of the business
sitting shoulder to shoulder with our concierge team to design better systems, drive performance, and unlock leverage. You'll be responsible for streamlining internal workflows, standing up the right metrics and tooling, and partnering on GTM campaigns that increase member engagement. This is an execution-heavy, systems-minded role for someone who's obsessed with how things work
and how to make them work better. You'll help shape the future of Atlas by making our operations faster, smarter, and more scalable. What You'll Own
Partner closely with our concierge team to streamline workflows and improve speed, accuracy, and consistency across requests Build systems and lightweight processes to manage inbound and outbound member activity
from dining requests to hotel bookings Stand up dashboards to track team SLAs, fulfillment rates, and member satisfaction (NPS, resolution time, etc.) Own concierge CRM tracking and help design proactive GTM campaigns for high-value members (e.g. curated hotel drops, Blade offers) Define and monitor KPIs across ops and concierge
and use those insights to drive prioritization Identify high-impact automation opportunities and collaborate with engineering to reduce manual work What We're Looking For
37 years of experience in business operations, strategy, or systems-building roles at a fast-moving startup (think: DoorDash, Instacart, Uber, Brex) Experience working directly with ops, support, or GTM teams
and improving how they run Strong with data and tools
you can build your own dashboards, slice raw data, and spot the signal Comfortable getting scrappy
building systems in Airtable, Notion, Zendesk, Slack, Zapier, etc. Obsessed with speed and quality
you notice small inefficiencies and fix them without being asked Excellent communicator who can work cross-functionally and move things forward fast Why You'll Love Working Here
High impact, real ownership
You'll be the architect behind the systems that make Atlas run. Early stage, no bureaucracy
We move quickly, cut the fluff, and give you room to build. Dream customer base
You'll build for some of the most interesting people in the world. Tight-knit, elite team
Work with ex-Apple, YC founders, and ops leaders who ship fast. Real upside
Competitive compensation and equity in a company with massive ambition.
Location: NYC - West Village Atlas is the concierge and charge card built for those who expect more
unlocking access across dining, travel, and lifestyle while making spending seamless and effortless. Our members are discerning, busy individuals who rely on Atlas to deliver insider access, curated service, and unmatched reliability. In just 12 months, we've processed over $X00,000,000 in member spend, growing double digits month-over-month
organically, without paid marketing. We're backed by legendary investors and have multiple years of runway ahead. Our team is small, fast, and senior
with experience scaling iconic consumer products at Apple, Robinhood, and DoorDash. The Role
We're hiring a high-output operator to work across the heart of the business
sitting shoulder to shoulder with our concierge team to design better systems, drive performance, and unlock leverage. You'll be responsible for streamlining internal workflows, standing up the right metrics and tooling, and partnering on GTM campaigns that increase member engagement. This is an execution-heavy, systems-minded role for someone who's obsessed with how things work
and how to make them work better. You'll help shape the future of Atlas by making our operations faster, smarter, and more scalable. What You'll Own
Partner closely with our concierge team to streamline workflows and improve speed, accuracy, and consistency across requests Build systems and lightweight processes to manage inbound and outbound member activity
from dining requests to hotel bookings Stand up dashboards to track team SLAs, fulfillment rates, and member satisfaction (NPS, resolution time, etc.) Own concierge CRM tracking and help design proactive GTM campaigns for high-value members (e.g. curated hotel drops, Blade offers) Define and monitor KPIs across ops and concierge
and use those insights to drive prioritization Identify high-impact automation opportunities and collaborate with engineering to reduce manual work What We're Looking For
37 years of experience in business operations, strategy, or systems-building roles at a fast-moving startup (think: DoorDash, Instacart, Uber, Brex) Experience working directly with ops, support, or GTM teams
and improving how they run Strong with data and tools
you can build your own dashboards, slice raw data, and spot the signal Comfortable getting scrappy
building systems in Airtable, Notion, Zendesk, Slack, Zapier, etc. Obsessed with speed and quality
you notice small inefficiencies and fix them without being asked Excellent communicator who can work cross-functionally and move things forward fast Why You'll Love Working Here
High impact, real ownership
You'll be the architect behind the systems that make Atlas run. Early stage, no bureaucracy
We move quickly, cut the fluff, and give you room to build. Dream customer base
You'll build for some of the most interesting people in the world. Tight-knit, elite team
Work with ex-Apple, YC founders, and ops leaders who ship fast. Real upside
Competitive compensation and equity in a company with massive ambition.