Point Park University
Student Accounts Counselor (Part-time)
Point Park University, Pittsburgh, Pennsylvania, United States, 15201
Student Accounts Counselor (Part-time)
Pittsburgh, PA, USA Part Time Staff POSITION: Student Accounts Counselor (Part-time) DEPARTMENT: Student Accounts REPORTS: Director of Student Accounts WORK SCHEDULE: Fully on-campus PRIMARY FUNCTION: Provide quality front desk customer service while performing a variety of student accounts and financial aid functions including but not limited to taking payment, discussing payment plans, reviewing financial aid awards, and making attempts to collect past due balances; work in collaboration with the Office of Financial Aid and the Office of the Registrar and other related offices at the University; ensure that functions performed are in compliance with federal, state and University policies and procedures. QUALIFICATIONS: Bachelor's degree in business, communication or finance or equivalent education, skills and experience including customer service required; related work experience preferred; experience in financial aid or student accounts in a post-secondary institution preferred and experience data entry and computer skills required; knowledge of financial aid programs and regulations; organization skills and ability to communicate effectively with students and parents in a high pressure environment; ability to work flexible hours. DUTIES: Primary Duties including: Provide quality customer service at the front desk; Thoroughly address inquiries from students, parents, faculty, and staff by way of telephone, email, and in person; Open and distribute mail; Data entry; Process transcript requests; Take payments and/or deposits from students, parents, and various departments on campus; Discuss payment options; Complete daily bank deposit; Assist with payment plan and employer reimbursement efforts as needed; Assist with all collection efforts including making phone calls and sending emails as needed; Assist with special projects. General Office duties including: Insure adherence to requirements of the Family Educational Rights and Privacy Act as it applies to students' accounts; Assist students and families with understanding University billing statements including charges, financial aid awards and payment options for balance due. Perform other related duties or special projects as required.
Pittsburgh, PA, USA Part Time Staff POSITION: Student Accounts Counselor (Part-time) DEPARTMENT: Student Accounts REPORTS: Director of Student Accounts WORK SCHEDULE: Fully on-campus PRIMARY FUNCTION: Provide quality front desk customer service while performing a variety of student accounts and financial aid functions including but not limited to taking payment, discussing payment plans, reviewing financial aid awards, and making attempts to collect past due balances; work in collaboration with the Office of Financial Aid and the Office of the Registrar and other related offices at the University; ensure that functions performed are in compliance with federal, state and University policies and procedures. QUALIFICATIONS: Bachelor's degree in business, communication or finance or equivalent education, skills and experience including customer service required; related work experience preferred; experience in financial aid or student accounts in a post-secondary institution preferred and experience data entry and computer skills required; knowledge of financial aid programs and regulations; organization skills and ability to communicate effectively with students and parents in a high pressure environment; ability to work flexible hours. DUTIES: Primary Duties including: Provide quality customer service at the front desk; Thoroughly address inquiries from students, parents, faculty, and staff by way of telephone, email, and in person; Open and distribute mail; Data entry; Process transcript requests; Take payments and/or deposits from students, parents, and various departments on campus; Discuss payment options; Complete daily bank deposit; Assist with payment plan and employer reimbursement efforts as needed; Assist with all collection efforts including making phone calls and sending emails as needed; Assist with special projects. General Office duties including: Insure adherence to requirements of the Family Educational Rights and Privacy Act as it applies to students' accounts; Assist students and families with understanding University billing statements including charges, financial aid awards and payment options for balance due. Perform other related duties or special projects as required.