Marriott International
Group Sales Manager
Acts as the on-property liaison for group sales within the pre-defined peak room parameters for Property Sales. Contracts and closes group business in addition to conducting site inspections. Verifies business is turned over properly and in a timely fashion for quality service delivery. Achieves group revenue goals by actively up-selling each business opportunity to maximize revenue opportunity. Implements the brand's service strategy and applicable brand initiatives in all aspects of the sales process and drives customer loyalty by delivering service excellence throughout each customer experience. Education and Experience: Required: High school diploma or GED; 4 years experience in the sales and marketing, guest services, front desk, or related professional area. OR 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years experience in the sales and marketing or related professional area. Preferred: Large group sales experience. Managing Sales Activities: Achieves group revenue goals by responding to incoming group/catering opportunities. Understands the overall market and knows how to sell against them. Closes the best opportunities for the property based on market conditions and property needs. Uses negotiating skills and creative selling abilities to close on business and negotiate contracts. Achieves group revenue goals by actively up-selling each business opportunity. Partners with Area Sales to identify new group/catering business. Acts as the on-property liaison for group events. Develops group sales revenue and operation budgets. Works with the management team to create and implement a group sales/marketing plan. Assists with selling, implementation, and follow-through of group sales promotions. Attends pre- and post-convention meetings. Provides accurate, complete, and effective turnover to Event Management. Executes and supports Marriott's Customer Service Standards and hotel's Brand Standards. Conducts site inspections. Monitors same day selling procedures. Executes and supports the operational aspects of business booked. Participates in and practices daily service basics of the brand. Verifies that the property implements a seamless turnover from sales to operations and back to sales. Monitors the effective resolution of guest issues. Verifies successful performance by increasing revenues, controlling expenses, and providing a return on investment for the owner and Marriott International. Performs other duties as assigned. Building Successful Relationships: Builds and strengthens relationships with existing and new customers. Develops relationships within the community. Works collaboratively with off-property sales channels. Partners with Event Management and/or Operations in providing a customer experience. Executes exemplary customer service. Implements the brand's service strategy and applicable brand initiatives. Serves the customer by understanding their needs. Gains understanding of the property's primary target customer and service expectations. The pay range for this position is $36.54 to $48.08 per hour. In addition, the position is eligible for a quarterly bonus. Washington Applicants Only: Employees will accrue 0.04616 PTO balance for every hour worked and eligible to receive a minimum of 7 holidays annually. All locations offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave, educational assistance, 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others. The application deadline for this position is 10 days after the date of this posting, August 5, 2025.
Acts as the on-property liaison for group sales within the pre-defined peak room parameters for Property Sales. Contracts and closes group business in addition to conducting site inspections. Verifies business is turned over properly and in a timely fashion for quality service delivery. Achieves group revenue goals by actively up-selling each business opportunity to maximize revenue opportunity. Implements the brand's service strategy and applicable brand initiatives in all aspects of the sales process and drives customer loyalty by delivering service excellence throughout each customer experience. Education and Experience: Required: High school diploma or GED; 4 years experience in the sales and marketing, guest services, front desk, or related professional area. OR 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years experience in the sales and marketing or related professional area. Preferred: Large group sales experience. Managing Sales Activities: Achieves group revenue goals by responding to incoming group/catering opportunities. Understands the overall market and knows how to sell against them. Closes the best opportunities for the property based on market conditions and property needs. Uses negotiating skills and creative selling abilities to close on business and negotiate contracts. Achieves group revenue goals by actively up-selling each business opportunity. Partners with Area Sales to identify new group/catering business. Acts as the on-property liaison for group events. Develops group sales revenue and operation budgets. Works with the management team to create and implement a group sales/marketing plan. Assists with selling, implementation, and follow-through of group sales promotions. Attends pre- and post-convention meetings. Provides accurate, complete, and effective turnover to Event Management. Executes and supports Marriott's Customer Service Standards and hotel's Brand Standards. Conducts site inspections. Monitors same day selling procedures. Executes and supports the operational aspects of business booked. Participates in and practices daily service basics of the brand. Verifies that the property implements a seamless turnover from sales to operations and back to sales. Monitors the effective resolution of guest issues. Verifies successful performance by increasing revenues, controlling expenses, and providing a return on investment for the owner and Marriott International. Performs other duties as assigned. Building Successful Relationships: Builds and strengthens relationships with existing and new customers. Develops relationships within the community. Works collaboratively with off-property sales channels. Partners with Event Management and/or Operations in providing a customer experience. Executes exemplary customer service. Implements the brand's service strategy and applicable brand initiatives. Serves the customer by understanding their needs. Gains understanding of the property's primary target customer and service expectations. The pay range for this position is $36.54 to $48.08 per hour. In addition, the position is eligible for a quarterly bonus. Washington Applicants Only: Employees will accrue 0.04616 PTO balance for every hour worked and eligible to receive a minimum of 7 holidays annually. All locations offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave, educational assistance, 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others. The application deadline for this position is 10 days after the date of this posting, August 5, 2025.