SAP
Customer Success Partner Senior Advisor
SAP America, Inc. seeks a Customer Success Partner Senior Advisor at our Newtown Square, PA location to engage with, enable, and support partners in assigned regions on post-sales engagement methodology and related topics cross Cloud or LOB specific. The role involves ensuring partners focus on cloud subscriptions adoption, renewals, and expansion for their customers and utilizing best practices, monitoring adoption, and collecting feedback to continuously improve processes and tools. The individual will be responsible for the management, orchestration of resources and execution of activities for a designated set of customer accounts, including post sales account management strategy development, outcome success plan definition & execution (adoption & consumption), account relationship management, issue mitigation, and point of escalation for assigned customers. They will govern and direct work to enable partners on the documentation and support of their customer's business strategy, objectives & goals. They will review business cases and facilitate value realization checks with assigned partners. They will stay knowledgeable on partner's industry, business strategy, and market conditions. They will orchestrate success resources across the product portfolio. They will identify and mitigate risks to current and future recurring revenue. They will maintain overall responsibility for assuring that partner has established a sustainable Customer Success practice that will drive cloud subscription adoption, renewals, and the expansion of SAP's footprint. They will act as a trusted advisor when sharing experiential knowledge, and a critical enabler for partners' post-sales success in collaboration with other partner-facing roles and internal SAP cross-board experts. They will serve as a single point of contact at the regional/market unit level within Cloud Success Services (CSS) for global allocated services partners. Education and occupational experience: Bachelor's degree or foreign equivalent in Computer Science, Engineering, Business Analytics, or a related field of study and six (6) years of progressive post-baccalaureate experience in the job offered or related occupation. Alternatively, a Master's degree or foreign equivalent in Computer Science, Engineering, Business Analytics, or a related field of study and four (4) years of experience in the job offered or related occupation. Qualifications/skills and competencies experience: Experience must involve three (3) years in the following: SAP ABAP or SQL HTML and JavaScript Database Technologies including SAP HANA, Microsoft SQL Server, or Oracle 10g Data visualization solutions, including SAP Analytics Cloud, Tableau, or Power BI ServiceNow, Jira, Advance Excel, and Microsoft Office Suite Travel: Position requires up to 30% domestic travel to various unanticipated customer sites. SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone
regardless of background
feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world. SAP is committed to the values of equal employment opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.
SAP America, Inc. seeks a Customer Success Partner Senior Advisor at our Newtown Square, PA location to engage with, enable, and support partners in assigned regions on post-sales engagement methodology and related topics cross Cloud or LOB specific. The role involves ensuring partners focus on cloud subscriptions adoption, renewals, and expansion for their customers and utilizing best practices, monitoring adoption, and collecting feedback to continuously improve processes and tools. The individual will be responsible for the management, orchestration of resources and execution of activities for a designated set of customer accounts, including post sales account management strategy development, outcome success plan definition & execution (adoption & consumption), account relationship management, issue mitigation, and point of escalation for assigned customers. They will govern and direct work to enable partners on the documentation and support of their customer's business strategy, objectives & goals. They will review business cases and facilitate value realization checks with assigned partners. They will stay knowledgeable on partner's industry, business strategy, and market conditions. They will orchestrate success resources across the product portfolio. They will identify and mitigate risks to current and future recurring revenue. They will maintain overall responsibility for assuring that partner has established a sustainable Customer Success practice that will drive cloud subscription adoption, renewals, and the expansion of SAP's footprint. They will act as a trusted advisor when sharing experiential knowledge, and a critical enabler for partners' post-sales success in collaboration with other partner-facing roles and internal SAP cross-board experts. They will serve as a single point of contact at the regional/market unit level within Cloud Success Services (CSS) for global allocated services partners. Education and occupational experience: Bachelor's degree or foreign equivalent in Computer Science, Engineering, Business Analytics, or a related field of study and six (6) years of progressive post-baccalaureate experience in the job offered or related occupation. Alternatively, a Master's degree or foreign equivalent in Computer Science, Engineering, Business Analytics, or a related field of study and four (4) years of experience in the job offered or related occupation. Qualifications/skills and competencies experience: Experience must involve three (3) years in the following: SAP ABAP or SQL HTML and JavaScript Database Technologies including SAP HANA, Microsoft SQL Server, or Oracle 10g Data visualization solutions, including SAP Analytics Cloud, Tableau, or Power BI ServiceNow, Jira, Advance Excel, and Microsoft Office Suite Travel: Position requires up to 30% domestic travel to various unanticipated customer sites. SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone
regardless of background
feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world. SAP is committed to the values of equal employment opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.