Stanford Health Care
Sr. Manager - Business Operations
Stanford Health Care, Palo Alto, California, United States, 94301
Senior Manager, Business Operations
The Senior Manager, Business Operations is responsible for the business operations for a large (100 or more staff) department. Responsibilities include functions related to financial management, budgeting, contract management, human resource planning, inventory management, purchasing, workflow, process management, management of department-wide projects, and strategic decision-making for department project identification and selection. Supporting the department director, the Senior Manager, Business Operations ensures that processes and tools exist to maintain the daily operation of the assigned patient care department and provides data collection and analysis to insure sustainability of the department's functions over time. Locations: Stanford Health Care What you will do: Collaborate with department leadership and front line staff to achieve operational improvements and provide optimum quality of care for patients. Develop and maintain operational and program policies and procedures compatible with the function and objectives of the department and the division and meets all external compliance requirements. Coordinate the development and monitoring of internal systems compatible with overall division needs to ensure correct coding and charge capture. Analyze volume, revenue, cost, quality, productivity, and customer satisfaction trends to drive volume, growth, and profitability. Ensure cost control and appropriate revenue enhancement. Establish and maintain performance standards, service excellence, and operational efficiency and meet all regulatory requirements. Establish and maintain relationships with community partner organizations and/or vendors to build effective, collaborative workflows. Oversee contractual processes and ensure performance metrics are met with contract partners. Control supply inventory, storage, and usage. Ensure that equipment is maintained in an appropriate manner. Recommend equipment and service contract purchases. Analyze space needs, recommend and manage space renovation projects to meet programs and/or volume growth. Manage the day-to-day operations of the assigned department. Participate in capital and operational budget preparation process. May manage a variety of department-wide projects and/or lead or serve on cross-department teams on projects impacting other departments or directorates. May perform supervisory functions by interviewing, selecting and providing training for new staff; makes recommendations on personnel actions; evaluates subordinates' performance; determines the need for and initiates disciplinary action in order to ensure adequate and competent staffing for the department. Evaluate compliance and implement improvements, when necessary, to maintain compliance with The Joint Commission, Title XXII, CMS, CDPH, and other regulatory agencies or policies. Develop relevant metrics, measure and publish the performance of the services provided and enable continuous improvement activities in collaboration with peer groups. Effectively support and fulfill the vision of SHC for developing services and capabilities to support growth and other business initiatives required. Prepare analysis and/or proposals for other enterprise departments when necessary. Serve as an internal consultant to other department management staff as needed. Work closely with all other department management personnel in identifying, evaluating, and selecting and implementing specific information technology which support the business plans and technology strategies. Coach, mentor and manage staff to implement, maintain and support all related software, configurations and workflows. Education Qualifications: Bachelor's Degree in a work-related discipline/field from an accredited college or university. Required Experience Qualifications: Seven (7) to eight (8) years of progressively responsible and directly related work experience. Required Required Knowledge, Skills and Abilities: Ability to communicate effectively at all organizational levels and in situations requiring instructing, persuading, negotiating, conflict resolution, consulting and advising, as well as flawless written communication. Ability to establish and maintain effective relationships with widely diverse groups, including individuals at all levels both within and outside the organization and gain their cooperation. Ability to plan, organize, motivate, mentor, direct and evaluate the work of others. Ability to plan, organize, prioritize, work independently and meet deadlines. Ability to resolve conflicts and/or negotiate with others to achieve positive results; establish and maintain effective interpersonal relationships. Ability to budget, make financial projections and write reports. Ability to handle confrontation with appropriate grace, professionalism, cordiality, and firmness, and manage/resolve disputes appropriately. Ability to communicate concepts in elegant, concise, eloquent form to management and to cross-functional departments or teams verbally, in writing, and through pictures or diagrams when appropriate. Ability to apply judgment and make informed decisions. Ability to develop programs and lead process improvement projects. Ability to foster effective working relationships and build consensus with other departments and external vendors. Ability to strategize, plan and implement change. Ability to supervise, coach, mentor, train, and evaluate work results. Knowledge of healthcare operations and impact of labor, productivity, and cost. Knowledge of computer systems and software used in functional area. Knowledge of local, state and federal regulatory requirements related to areas of functional responsibility. Knowledge of principles and practices of organization, administration, fiscal and personnel management. Excellent written, oral, instructional, presentation and interpersonal skills focused on motivation and positive attitude. Highly self-motivated, directed and change oriented. Very strong customer orientation. Physical Demands and Work Conditions: Blood Borne Pathogens Category II - Tasks that involve NO exposure to blood, body fluids or tissues, but employment may require performing unplanned Category I tasks. These principles apply to ALL employees: SHC Commitment to Providing an Exceptional Patient & Family Experience: Stanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families. Candidates for employment and existing employees must adopt and execute C-I-CARE standards for all of patients, families and towards each other. C-I-CARE is the foundation of Stanford's patient-experience and represents a framework for patient-centered interactions. Simply put, we do what it takes to enable and empower patients and families to focus on health, healing and recovery. Know Me: Anticipate my needs and status to deliver effective care Show Me the Way: Guide and prompt my actions to arrive at better outcomes and better health Coordinate for Me: Own the complexity of my care through coordination Equal Opportunity Employer: Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements. Base Pay Scale: Generally starting at $76.90 - $101.91 per hour The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training. This pay scale is not a promise of a particular wage.
The Senior Manager, Business Operations is responsible for the business operations for a large (100 or more staff) department. Responsibilities include functions related to financial management, budgeting, contract management, human resource planning, inventory management, purchasing, workflow, process management, management of department-wide projects, and strategic decision-making for department project identification and selection. Supporting the department director, the Senior Manager, Business Operations ensures that processes and tools exist to maintain the daily operation of the assigned patient care department and provides data collection and analysis to insure sustainability of the department's functions over time. Locations: Stanford Health Care What you will do: Collaborate with department leadership and front line staff to achieve operational improvements and provide optimum quality of care for patients. Develop and maintain operational and program policies and procedures compatible with the function and objectives of the department and the division and meets all external compliance requirements. Coordinate the development and monitoring of internal systems compatible with overall division needs to ensure correct coding and charge capture. Analyze volume, revenue, cost, quality, productivity, and customer satisfaction trends to drive volume, growth, and profitability. Ensure cost control and appropriate revenue enhancement. Establish and maintain performance standards, service excellence, and operational efficiency and meet all regulatory requirements. Establish and maintain relationships with community partner organizations and/or vendors to build effective, collaborative workflows. Oversee contractual processes and ensure performance metrics are met with contract partners. Control supply inventory, storage, and usage. Ensure that equipment is maintained in an appropriate manner. Recommend equipment and service contract purchases. Analyze space needs, recommend and manage space renovation projects to meet programs and/or volume growth. Manage the day-to-day operations of the assigned department. Participate in capital and operational budget preparation process. May manage a variety of department-wide projects and/or lead or serve on cross-department teams on projects impacting other departments or directorates. May perform supervisory functions by interviewing, selecting and providing training for new staff; makes recommendations on personnel actions; evaluates subordinates' performance; determines the need for and initiates disciplinary action in order to ensure adequate and competent staffing for the department. Evaluate compliance and implement improvements, when necessary, to maintain compliance with The Joint Commission, Title XXII, CMS, CDPH, and other regulatory agencies or policies. Develop relevant metrics, measure and publish the performance of the services provided and enable continuous improvement activities in collaboration with peer groups. Effectively support and fulfill the vision of SHC for developing services and capabilities to support growth and other business initiatives required. Prepare analysis and/or proposals for other enterprise departments when necessary. Serve as an internal consultant to other department management staff as needed. Work closely with all other department management personnel in identifying, evaluating, and selecting and implementing specific information technology which support the business plans and technology strategies. Coach, mentor and manage staff to implement, maintain and support all related software, configurations and workflows. Education Qualifications: Bachelor's Degree in a work-related discipline/field from an accredited college or university. Required Experience Qualifications: Seven (7) to eight (8) years of progressively responsible and directly related work experience. Required Required Knowledge, Skills and Abilities: Ability to communicate effectively at all organizational levels and in situations requiring instructing, persuading, negotiating, conflict resolution, consulting and advising, as well as flawless written communication. Ability to establish and maintain effective relationships with widely diverse groups, including individuals at all levels both within and outside the organization and gain their cooperation. Ability to plan, organize, motivate, mentor, direct and evaluate the work of others. Ability to plan, organize, prioritize, work independently and meet deadlines. Ability to resolve conflicts and/or negotiate with others to achieve positive results; establish and maintain effective interpersonal relationships. Ability to budget, make financial projections and write reports. Ability to handle confrontation with appropriate grace, professionalism, cordiality, and firmness, and manage/resolve disputes appropriately. Ability to communicate concepts in elegant, concise, eloquent form to management and to cross-functional departments or teams verbally, in writing, and through pictures or diagrams when appropriate. Ability to apply judgment and make informed decisions. Ability to develop programs and lead process improvement projects. Ability to foster effective working relationships and build consensus with other departments and external vendors. Ability to strategize, plan and implement change. Ability to supervise, coach, mentor, train, and evaluate work results. Knowledge of healthcare operations and impact of labor, productivity, and cost. Knowledge of computer systems and software used in functional area. Knowledge of local, state and federal regulatory requirements related to areas of functional responsibility. Knowledge of principles and practices of organization, administration, fiscal and personnel management. Excellent written, oral, instructional, presentation and interpersonal skills focused on motivation and positive attitude. Highly self-motivated, directed and change oriented. Very strong customer orientation. Physical Demands and Work Conditions: Blood Borne Pathogens Category II - Tasks that involve NO exposure to blood, body fluids or tissues, but employment may require performing unplanned Category I tasks. These principles apply to ALL employees: SHC Commitment to Providing an Exceptional Patient & Family Experience: Stanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families. Candidates for employment and existing employees must adopt and execute C-I-CARE standards for all of patients, families and towards each other. C-I-CARE is the foundation of Stanford's patient-experience and represents a framework for patient-centered interactions. Simply put, we do what it takes to enable and empower patients and families to focus on health, healing and recovery. Know Me: Anticipate my needs and status to deliver effective care Show Me the Way: Guide and prompt my actions to arrive at better outcomes and better health Coordinate for Me: Own the complexity of my care through coordination Equal Opportunity Employer: Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements. Base Pay Scale: Generally starting at $76.90 - $101.91 per hour The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training. This pay scale is not a promise of a particular wage.