Fanatics
Job Description
Responsibilities: Independently manage portfolio of business-to-business customers, including Fortune 500 companies, Big Box retailers, Professional Sports Teams, and Leagues. Ability to problem-solve and be persistent in bringing issues to conclusion independently with minimal Lead oversight. Build relationships with key Fanatics customers and internal departments, including Sales and Customer Service. Conduct collection calls using telephone, e-mail, and/or customer website portals to secure payments and resolve any issues preventing payments from being issued. Provide invoice copies, reconcile accounts, and perform other general accounting duties to obtain payment which may include processing credit card payments. Work with external customers to establish payment plans to resolve aged outstanding items. Coordinate with Sales, Customer Service, and Management to accelerate the collection process. Negotiate customer disputes to resolution and document root causes of payment issues. Actively prioritize and monitor customer accounts, learning reasons for non-payment and understand the necessary steps to bring to resolution. Weekly reconciliation of accounts. Responsible for monitoring payment behaviors on accounts to identify when customer is at risk of defaulting on balance due to ensure no further exposure is at risk. Responsible for investigating and clearing customer chargebacks/deductions and offsets, which may include GL coding for accounting to properly apply to correct functional accounts. Maintain clear documentation of all communication with customers and internal departments. Participate in mentoring AR Collections Analyst. Ability to handle more complex and/or detailed customer issues. Accountable for reducing delinquency in assigned portfolio. Must be a team player with a positive attitude. Perform other assigned duties in support of the Invoice-to-Cash (ITC) department. Requirements: Bachelor's degree in Accounting, Finance, Economics, or a related field preferred, with 3+ years of high-volume AR/account management experience. Comfortable communicating directly with customers via phone and email. Demonstrated ability to solve problems, take ownership of tasks, and follow through to resolution. Strong Excel skills, including VLOOKUP, PivotTables, and other data analysis tools. Hybrid schedule: In-office Tuesday through Thursday (Tampa); remote work on Monday and Friday. Clear and effective communication skills with customers and all levels of management. Strong analytical skills with the ability to make sound decisions. Ability to prioritize tasks and manage multiple deadlines in a fast-paced environment.
Responsibilities: Independently manage portfolio of business-to-business customers, including Fortune 500 companies, Big Box retailers, Professional Sports Teams, and Leagues. Ability to problem-solve and be persistent in bringing issues to conclusion independently with minimal Lead oversight. Build relationships with key Fanatics customers and internal departments, including Sales and Customer Service. Conduct collection calls using telephone, e-mail, and/or customer website portals to secure payments and resolve any issues preventing payments from being issued. Provide invoice copies, reconcile accounts, and perform other general accounting duties to obtain payment which may include processing credit card payments. Work with external customers to establish payment plans to resolve aged outstanding items. Coordinate with Sales, Customer Service, and Management to accelerate the collection process. Negotiate customer disputes to resolution and document root causes of payment issues. Actively prioritize and monitor customer accounts, learning reasons for non-payment and understand the necessary steps to bring to resolution. Weekly reconciliation of accounts. Responsible for monitoring payment behaviors on accounts to identify when customer is at risk of defaulting on balance due to ensure no further exposure is at risk. Responsible for investigating and clearing customer chargebacks/deductions and offsets, which may include GL coding for accounting to properly apply to correct functional accounts. Maintain clear documentation of all communication with customers and internal departments. Participate in mentoring AR Collections Analyst. Ability to handle more complex and/or detailed customer issues. Accountable for reducing delinquency in assigned portfolio. Must be a team player with a positive attitude. Perform other assigned duties in support of the Invoice-to-Cash (ITC) department. Requirements: Bachelor's degree in Accounting, Finance, Economics, or a related field preferred, with 3+ years of high-volume AR/account management experience. Comfortable communicating directly with customers via phone and email. Demonstrated ability to solve problems, take ownership of tasks, and follow through to resolution. Strong Excel skills, including VLOOKUP, PivotTables, and other data analysis tools. Hybrid schedule: In-office Tuesday through Thursday (Tampa); remote work on Monday and Friday. Clear and effective communication skills with customers and all levels of management. Strong analytical skills with the ability to make sound decisions. Ability to prioritize tasks and manage multiple deadlines in a fast-paced environment.