Nokia
Staff Technical Support Engineer
Nokia, Washington, District Of Columbia, United States, 20001
Technical Support Engineer
As a Technical Support Engineer at Nokia, you will be an integral part of our Customer Experience team, dedicated to enhancing client satisfaction through expert problem-solving. In this hands-on role, you will troubleshoot complex issues related to Nokia products, collaborating closely with cross-functional teams to deliver timely solutions. You'll engage proactively with customers, ensuring their needs are met while providing guidance to elevate the skills of our Tier 1 and Tier 2 support teams. Our dynamic work environment promotes knowledge sharing and continuous improvement, allowing you to grow professionally while maintaining a strong focus on customer success. Your contributions will directly impact our reputation for technical excellence and customer satisfaction, making this an exciting opportunity to make a difference in the telecommunications industry.
As a Technical Support Engineer at Nokia, you will be an integral part of our Customer Experience team, dedicated to enhancing client satisfaction through expert problem-solving. In this hands-on role, you will troubleshoot complex issues related to Nokia products, collaborating closely with cross-functional teams to deliver timely solutions. You'll engage proactively with customers, ensuring their needs are met while providing guidance to elevate the skills of our Tier 1 and Tier 2 support teams. Our dynamic work environment promotes knowledge sharing and continuous improvement, allowing you to grow professionally while maintaining a strong focus on customer success. Your contributions will directly impact our reputation for technical excellence and customer satisfaction, making this an exciting opportunity to make a difference in the telecommunications industry.