Vice President, Customer Success Management

Vice President, Customer Success Management About the Company Innovative healthcare technology (HealthTech) company providing cloud-based data solutions Industry Information Technology & Services Type Public Company Founded 1998 Employees 1001-5000 Categories Technology Information Technology & Services Healthcare Hospitals & Clinics Insurance Specialties clinical and quality outcomes claims and payment integrity healthcare data insights predictive analytics data-driven intervention platforms quality improvement cms star ratings qrs ncqa hedis risk score accuracy ehr interoperability big data integration revenue cycle management pharmacy solutions data visualization & insights saas daas and cloud-based solutions Business Classifications SAAS Enterprise B2B About the Role The Company is seeking a Vice President, Customer Success Management to lead and oversee the customer management, product solutioning and delivery, and customer solutioning. The successful candidate will be responsible for maintaining expert-level knowledge of the company's products, services, and the healthcare and pharmacy marketplace. This role requires a minimum of 12 years of experience, with a proven track record in senior program management, and a strong understanding of healthcare and pharmacy. The VP will be tasked with driving customer satisfaction, engagement, and communication, as well as leading a team to ensure the successful delivery of customer solutions and the expansion of customer relationships. Candidates for the VP position should have a minimum of 10 years of experience managing teams, with a focus on strategic planning, execution, and tracking. The role demands a leader with strong interpersonal and relationship-building skills, a customer-oriented mindset, and excellence in communication with both customer and internal management teams. The VP will be accountable for all up-sell revenue, driving cross-sell engagements, and developing and maintaining a customer satisfaction and reference-ability framework. A BS/BA degree is required, with an advanced degree preferred, and the candidate should be adept at creative thinking and problem-solving. The position is pivotal in ensuring the company's growth strategy and requires a leader who can provide innovation and strategic guidance to enhance customer relationships. Hiring Manager Title BU President & GM Travel Percent Less than 10% Functions General Management Operations Strategy