Andersen
Concierge Retail Service Representative
Andersen, Saint Paul, Minnesota, United States, 55113
Concierge Retail Service Representative
Renewal by Andersen is a pioneer in the window and door industry, and innovation is a huge part of who we are. Renewal by Andersen Signature Service combines the perfect combination of the best people in the industry, a superior process, and an exclusive product. As such, we take great care in building a team of skilled, passionate Difference Makers, caring for our team members' personal and professional growth, and celebrating our differences. We are committed to an inclusive and diverse workplace where all people feel respected, valued, and driven to realize their full potential. We always have opportunities for our team members to give back to the causes they're most passionate about, and as an Energy Star Partner of the Year for many years, Renewal by Andersen is committed to environmental health and sustainability. If you want to be a Difference Maker, Renewal by Andersen is the place for you. At Andersen, we pride ourselves on our core values of excellence, integrity, innovation, partnership and being a leader in corporate citizenship. Headquartered in Bayport, Minn., Andersen Corporation is the largest window and door manufacturer in North America. We're focused on bringing more light into people's lives by helping them create healthier, happier spaces to build memories and do what they love. This applies to our team, too. Andersen embraces our nine Employee Resource Networks to celebrate our differences and to champion diversity. In 2024, we were recognized as one of Newsweek's America's Greatest Workplaces for Women and Newsweek's Most Trustworthy Companies in America. Renewal by Andersen (RbA) has an exciting opportunity for a Concierge Retail Service Representative to join our team in Roseville, MN. The Concierge Retail Service Representative (RSR) role will provide Signature Service by being a single point of contact for the homeowner. The Concierge RSR will partner with Sales Representatives to provide a customized level of communication with every homeowner. We are looking for an accomplished, driven, and collaborative candidate to help perfect our customer's experience in upgrading their homes. Responsibilities: Provide Signature Service customer service to homeowners Create and maintain homeowners' job files Schedule homeowners' technical measure, installation date, and reminder calls Work with Sales Representatives to resolve any paperwork issues, change orders, on-hold jobs, or jobs in progress Send out the post installation survey and resolve any post installation situations Culture: We believe that when we exceed homeowners' expectations and deliver delight, we've made a positive impact on both their homes and their lives. We are a group of people united by the common goal to make a difference in the lives of our homeowners, colleagues, families, and communities. We are committed to having an inclusive and diverse workplace where all people feel respected, valued, and driven to realize their full potential. Qualifications: 1+ years customer service experience Solid and accurate data entry skills Strong communication and time management skills Competency in Microsoft Office software High attention to detail and organization abilities Excellent interpersonal skills and the ability to manage simultaneous tasks Benefits include, and are not limited to: Medical/Dental/Vision/Life Insurance Health Savings Account contributions Paid holidays plus PTO 401(k) plan & contributions Professional development and tuition reimbursement opportunities Charity contributions Nationwide career opportunities In 2023, Andersen has set a profit-sharing target of $4,000 per eligible employee, prorated as appropriate. Profit sharing will be paid out in quarterly installments to provide eligible employees with payments throughout the year, with payment amounts tied to quarterly operating profit performance. Andersen is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, disability, marital status, national origin, citizenship, genetic information, protected veteran status, or any other characteristic protected by law. If you need a reasonable accommodation to complete a job application, participate in a job interview, or engage in any part of the hiring process, please contact TACompliance@andersencorp.com.
Renewal by Andersen is a pioneer in the window and door industry, and innovation is a huge part of who we are. Renewal by Andersen Signature Service combines the perfect combination of the best people in the industry, a superior process, and an exclusive product. As such, we take great care in building a team of skilled, passionate Difference Makers, caring for our team members' personal and professional growth, and celebrating our differences. We are committed to an inclusive and diverse workplace where all people feel respected, valued, and driven to realize their full potential. We always have opportunities for our team members to give back to the causes they're most passionate about, and as an Energy Star Partner of the Year for many years, Renewal by Andersen is committed to environmental health and sustainability. If you want to be a Difference Maker, Renewal by Andersen is the place for you. At Andersen, we pride ourselves on our core values of excellence, integrity, innovation, partnership and being a leader in corporate citizenship. Headquartered in Bayport, Minn., Andersen Corporation is the largest window and door manufacturer in North America. We're focused on bringing more light into people's lives by helping them create healthier, happier spaces to build memories and do what they love. This applies to our team, too. Andersen embraces our nine Employee Resource Networks to celebrate our differences and to champion diversity. In 2024, we were recognized as one of Newsweek's America's Greatest Workplaces for Women and Newsweek's Most Trustworthy Companies in America. Renewal by Andersen (RbA) has an exciting opportunity for a Concierge Retail Service Representative to join our team in Roseville, MN. The Concierge Retail Service Representative (RSR) role will provide Signature Service by being a single point of contact for the homeowner. The Concierge RSR will partner with Sales Representatives to provide a customized level of communication with every homeowner. We are looking for an accomplished, driven, and collaborative candidate to help perfect our customer's experience in upgrading their homes. Responsibilities: Provide Signature Service customer service to homeowners Create and maintain homeowners' job files Schedule homeowners' technical measure, installation date, and reminder calls Work with Sales Representatives to resolve any paperwork issues, change orders, on-hold jobs, or jobs in progress Send out the post installation survey and resolve any post installation situations Culture: We believe that when we exceed homeowners' expectations and deliver delight, we've made a positive impact on both their homes and their lives. We are a group of people united by the common goal to make a difference in the lives of our homeowners, colleagues, families, and communities. We are committed to having an inclusive and diverse workplace where all people feel respected, valued, and driven to realize their full potential. Qualifications: 1+ years customer service experience Solid and accurate data entry skills Strong communication and time management skills Competency in Microsoft Office software High attention to detail and organization abilities Excellent interpersonal skills and the ability to manage simultaneous tasks Benefits include, and are not limited to: Medical/Dental/Vision/Life Insurance Health Savings Account contributions Paid holidays plus PTO 401(k) plan & contributions Professional development and tuition reimbursement opportunities Charity contributions Nationwide career opportunities In 2023, Andersen has set a profit-sharing target of $4,000 per eligible employee, prorated as appropriate. Profit sharing will be paid out in quarterly installments to provide eligible employees with payments throughout the year, with payment amounts tied to quarterly operating profit performance. Andersen is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, disability, marital status, national origin, citizenship, genetic information, protected veteran status, or any other characteristic protected by law. If you need a reasonable accommodation to complete a job application, participate in a job interview, or engage in any part of the hiring process, please contact TACompliance@andersencorp.com.