DoorDash
Senior Associate, Merchant Strategy & OperationsNew York, NY; San Francisco, CA;
DoorDash, Seattle, Washington, United States, 98101
Senior Associate, Merchant Strategy & Operations
The Merchant is at the core of DoorDash. On the Merchant Strategy & Operations team, our mission is to have best-in-class restaurant selection for Consumers and build products and services for our Merchants to grow their businesses profitably on DoorDash. We work on problems ranging from acquiring and onboarding new merchants to building a positive experience and solving pain points for existing merchants, to growing their sales through new products and services. About the Role
As a Merchant Strategy & Operations Senior Associate at DoorDash, you will drive impact and solve problems by digging into details, executing quickly in the face of ambiguity, and building strong cross-functional collaboration. You will own the end-to-end strategy and execution that shape the success of merchants on our platform. On the Merchant team, you'll get to the lowest level of detail by speaking to merchants, partnering with our Product, Support, Marketing, Analytics and Sales teams, and analyzing our data to develop hypotheses for new ways to achieve your goals. You'll test these hypotheses in the market and refine your approach to develop best-in-world solutions. As part of this team, you are the voice of the Merchant to the business, championing their success and helping merchants thrive and retain our platform. We're looking for someone who is self-motivated, highly analytical, data-driven and has exceptional interpersonal and relationship-building skills. You're Excited About This Opportunity Because You Will...
Strategize
Build the strategy for new product features and initiatives, including which merchant segments to target and how to drive engagement Analyze
Build models to evaluate the economics, value, and opportunity costs or strategic initiatives and define success with KPIs Experiment
Use data-driven decision-making and sound business judgment to execute tests on everything from adoption to optimization Influence
Work cross-functionally with our product, support, marketing, account management, finance, and analytics teams to land key initiatives Make Stuff Happen
Handle complexity in a detailed and structured way, with a bias to action We're Excited About You Because...
You have 2-4 years of experience in strategy/business development/operations/technology/banking/consulting or related experience; high-growth or early-stage startup experience is a plus You have a Bachelors Degree or higher You're an excellent analytical thinker who can deliver actionable recommendations out of complex datasets; SQL is a plus You have a proven track record of leading initiatives, hitting goals, and succeeding in a complex and fast-moving environment You have expert interpersonal and communication skills You're a
self-starter
You have a bias towards action and thrive in a fast-paced, constantly changing work environment You're
naturally curious
You always look for ways to innovate and improve You're
gritty
You roll up your sleeves and do whatever it takes to make things successful You're a
relationship-builder
You can influence and motivate people at all levels across a variety of job functions You're a
problem solver
You can independently translate high-level goals into actionable plans The successful candidates starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employees work location. Ranges are market-dependent and may be modified in the future. In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information. DoorDash cares about you and your overall well-being. That's why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others. To learn more about our benefits, visit our careers page. The national base pay range for this position within the United States, including Illinois and Colorado. $78,200 - $115,000 USD At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of usersfrom Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods. DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees' happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more. Our Commitment to Diversity and Inclusion
We're committed to growing and empowering a more inclusive community within our company, industry, and cities. That's why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel. Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on "protected categories," we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce
people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation. If you need any accommodations, please inform your recruiting contact upon initial connection.
The Merchant is at the core of DoorDash. On the Merchant Strategy & Operations team, our mission is to have best-in-class restaurant selection for Consumers and build products and services for our Merchants to grow their businesses profitably on DoorDash. We work on problems ranging from acquiring and onboarding new merchants to building a positive experience and solving pain points for existing merchants, to growing their sales through new products and services. About the Role
As a Merchant Strategy & Operations Senior Associate at DoorDash, you will drive impact and solve problems by digging into details, executing quickly in the face of ambiguity, and building strong cross-functional collaboration. You will own the end-to-end strategy and execution that shape the success of merchants on our platform. On the Merchant team, you'll get to the lowest level of detail by speaking to merchants, partnering with our Product, Support, Marketing, Analytics and Sales teams, and analyzing our data to develop hypotheses for new ways to achieve your goals. You'll test these hypotheses in the market and refine your approach to develop best-in-world solutions. As part of this team, you are the voice of the Merchant to the business, championing their success and helping merchants thrive and retain our platform. We're looking for someone who is self-motivated, highly analytical, data-driven and has exceptional interpersonal and relationship-building skills. You're Excited About This Opportunity Because You Will...
Strategize
Build the strategy for new product features and initiatives, including which merchant segments to target and how to drive engagement Analyze
Build models to evaluate the economics, value, and opportunity costs or strategic initiatives and define success with KPIs Experiment
Use data-driven decision-making and sound business judgment to execute tests on everything from adoption to optimization Influence
Work cross-functionally with our product, support, marketing, account management, finance, and analytics teams to land key initiatives Make Stuff Happen
Handle complexity in a detailed and structured way, with a bias to action We're Excited About You Because...
You have 2-4 years of experience in strategy/business development/operations/technology/banking/consulting or related experience; high-growth or early-stage startup experience is a plus You have a Bachelors Degree or higher You're an excellent analytical thinker who can deliver actionable recommendations out of complex datasets; SQL is a plus You have a proven track record of leading initiatives, hitting goals, and succeeding in a complex and fast-moving environment You have expert interpersonal and communication skills You're a
self-starter
You have a bias towards action and thrive in a fast-paced, constantly changing work environment You're
naturally curious
You always look for ways to innovate and improve You're
gritty
You roll up your sleeves and do whatever it takes to make things successful You're a
relationship-builder
You can influence and motivate people at all levels across a variety of job functions You're a
problem solver
You can independently translate high-level goals into actionable plans The successful candidates starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employees work location. Ranges are market-dependent and may be modified in the future. In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information. DoorDash cares about you and your overall well-being. That's why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others. To learn more about our benefits, visit our careers page. The national base pay range for this position within the United States, including Illinois and Colorado. $78,200 - $115,000 USD At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of usersfrom Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods. DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees' happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more. Our Commitment to Diversity and Inclusion
We're committed to growing and empowering a more inclusive community within our company, industry, and cities. That's why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel. Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on "protected categories," we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce
people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation. If you need any accommodations, please inform your recruiting contact upon initial connection.