WMH
Service Product Support Specialist - Material Handling
WMH, Knoxville, Tennessee, United States, 37902
Service Product Support Specialist - Material Handling
Take Your Career to New Heights as a Service Product Support Specialist! Why Join Us? At WMH, we're not just a company; we're a vibrant community of honor, rewards, and limitless growth! WMH, (www.wmhsolutions.com), is a 35+ year-old organization, a dynamic leader in the Southeast's rapidly expanding material handling industry. With over 250 dedicated associates across 11 branches in NC, SC, TN, VA, GA, and AL, we're transforming the industry as a complete solutions provider. At our core, we're committed to nurturing the success of our employees. As a Service Product Support Specialist, you'll be the heartbeat of exceptional customer service within our service department. You'll handle everything from dispatching jobs to ensuring our fleet of forklifts never misses a beat! Your mission? To deliver swift, accurate responses to customer and technician inquiries. Key Responsibilities
Key Responsibilities: Elevate customer service for internal and external clients Mastermind scheduling, dispatching, and workload management Drive efficiency, productivity, and quality within our Service Department Fuel monthly departmental reports Oversee work in progress (WIP) Provide unwavering support to our internal service team Foster solid partnerships with manufacturers and vendors Initiate and manage work orders Be the support backbone for external and internal customers, including rental equipment contract coordination, shipping, and receiving Champion service department data entry Ace warranty and fleet claims processing Cultivate a collaborative team atmosphere Skills, Knowledge and Expertise
Key Skills: High School Diploma or GED Customer Service Expertise Previous service support experience (heavy equipment, agriculture, or automotive preferred) Team-player extraordinaire Microsoft 365 Suite pro, especially Excel Energized, self-motivated, and a dedicated work ethic Unrivaled attention to detail Stellar analytical and interpersonal skills Creative problem solver A knack for coaching Outstanding communication skills, written and verbal Benefits
Benefits: Competitive pay: tailored to your awesome skill set, experience, & achievement - including a robust comprehensive benefits package. Health and Financial Security Benefits: Enjoy peace of mind with our robust comprehensive health coverage, including medical, vision, and dental benefits, prioritizing your well-being and that of your family. Retirement plans, Profit Sharing, 401(k) Contribution Match: For every $1 you contribute, WMH matches $.50, up to 9%. Paid Holidays and Generous Time Off: Celebrate life's moments and recharge with paid holidays and generous vacation and personal time. Cell Phone Allowance: Keep connected with a tailored cell phone allowance. Monthly Technical Training: Continuous skill development through exclusive training programs. Sign-on bonus opportunities & Incentive programs await! Keep your work-life balance intact with flexible hours. Professional development support: elevating your career beyond boundaries. A culture of diversity, inclusivity, and equal opportunity. Ready to Leap into Action? We're soaring fast, and we need a star like you NOW! Seize this chance to be part of our groundbreaking journey. Apply today and wake up excited every morning! WMH is an equal opportunity employer. We thrive on diversity and are committed to creating an inclusive environment for all employees. About WMH
WMH: Where Careers Move as Fast as the Industry At WMH, we don't just keep businesses movingwe drive industries forward. For 35+ years, we've been disrupting the Material Handling game, delivering top-tier sales, service, parts, and fleet solutions that power the backbone of the economy. With 11 locations across the Southeast (and growing!), our team of 250+ industry pros is redefining efficiency, innovation, and service excellence every day. Why WMH? Because We're Built Different. ---> Innovation at Every Turn
Exclusive Linde Material Handling partnership means you'll work with next-gen automation, advanced fleet tech, and cutting-edge equipment. ---> Career Acceleration, Not Just a Job
We don't just hire peoplewe build leaders. With hands-on training, leadership programs, and career growth at every level, your future starts here. ---> Top-Tier Pay & Benefits
Industry-leading compensation, full benefits, stability, and long-term career potential in a booming industry. ---> Culture That Fuels Success
We believe in collaboration, innovation, and pushing limits. At WMH, your ideas matter, your impact is felt, and your growth is unlimited. ---> We Work Hard, We Win Big
Whether you're turning wrenches, closing deals, optimizing operations, or leading a teamyou're a game-changer here. Ready to Shift Gears? Let's Go. ---> At WMH, we don't just offer jobswe create unstoppable careers. If you're ready to stop coasting and start accelerating, this is your moment. We don't just hire employeeswe invest in game-changers, problem-solvers, and industry leaders in the making. Your future moves fast. Make sure it's moving forward. Don't watch from the sidelines Apply today! Equal Employment Opportunity (EEO) Statement At WMH, diversity fuels innovation and equal opportunity drives success. We are committed to fostering an inclusive, respectful, and fair workplace where all employees and applicants are valued. We provide equal employment opportunities regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected status. We uphold a discrimination-free, harassment-free, and retaliation-free work environment where everyone can thrive. Accessibility & Accommodations If you require a reasonable accommodation during the hiring process, please reach outwe're happy to assist. Join Us at WMH We don't just offer jobswe build careers where talent, dedication, and innovation are recognized and rewarded. Your skills and ambition belong here. Explore opportunities: https://wmhsolutions.pinpointhq.com Our Hiring Process
Stage 1: Applied Stage 2: Shortlisted Stage 3: Hiring Manager Interview Stage 4: Regional Director Interview Stage 5: Final Review Stage 6: Pre-Employment Checks Stage 7: Formal Offer Not quite right? Register your interest to be notified of any roles that come along that meet your criteria.
Take Your Career to New Heights as a Service Product Support Specialist! Why Join Us? At WMH, we're not just a company; we're a vibrant community of honor, rewards, and limitless growth! WMH, (www.wmhsolutions.com), is a 35+ year-old organization, a dynamic leader in the Southeast's rapidly expanding material handling industry. With over 250 dedicated associates across 11 branches in NC, SC, TN, VA, GA, and AL, we're transforming the industry as a complete solutions provider. At our core, we're committed to nurturing the success of our employees. As a Service Product Support Specialist, you'll be the heartbeat of exceptional customer service within our service department. You'll handle everything from dispatching jobs to ensuring our fleet of forklifts never misses a beat! Your mission? To deliver swift, accurate responses to customer and technician inquiries. Key Responsibilities
Key Responsibilities: Elevate customer service for internal and external clients Mastermind scheduling, dispatching, and workload management Drive efficiency, productivity, and quality within our Service Department Fuel monthly departmental reports Oversee work in progress (WIP) Provide unwavering support to our internal service team Foster solid partnerships with manufacturers and vendors Initiate and manage work orders Be the support backbone for external and internal customers, including rental equipment contract coordination, shipping, and receiving Champion service department data entry Ace warranty and fleet claims processing Cultivate a collaborative team atmosphere Skills, Knowledge and Expertise
Key Skills: High School Diploma or GED Customer Service Expertise Previous service support experience (heavy equipment, agriculture, or automotive preferred) Team-player extraordinaire Microsoft 365 Suite pro, especially Excel Energized, self-motivated, and a dedicated work ethic Unrivaled attention to detail Stellar analytical and interpersonal skills Creative problem solver A knack for coaching Outstanding communication skills, written and verbal Benefits
Benefits: Competitive pay: tailored to your awesome skill set, experience, & achievement - including a robust comprehensive benefits package. Health and Financial Security Benefits: Enjoy peace of mind with our robust comprehensive health coverage, including medical, vision, and dental benefits, prioritizing your well-being and that of your family. Retirement plans, Profit Sharing, 401(k) Contribution Match: For every $1 you contribute, WMH matches $.50, up to 9%. Paid Holidays and Generous Time Off: Celebrate life's moments and recharge with paid holidays and generous vacation and personal time. Cell Phone Allowance: Keep connected with a tailored cell phone allowance. Monthly Technical Training: Continuous skill development through exclusive training programs. Sign-on bonus opportunities & Incentive programs await! Keep your work-life balance intact with flexible hours. Professional development support: elevating your career beyond boundaries. A culture of diversity, inclusivity, and equal opportunity. Ready to Leap into Action? We're soaring fast, and we need a star like you NOW! Seize this chance to be part of our groundbreaking journey. Apply today and wake up excited every morning! WMH is an equal opportunity employer. We thrive on diversity and are committed to creating an inclusive environment for all employees. About WMH
WMH: Where Careers Move as Fast as the Industry At WMH, we don't just keep businesses movingwe drive industries forward. For 35+ years, we've been disrupting the Material Handling game, delivering top-tier sales, service, parts, and fleet solutions that power the backbone of the economy. With 11 locations across the Southeast (and growing!), our team of 250+ industry pros is redefining efficiency, innovation, and service excellence every day. Why WMH? Because We're Built Different. ---> Innovation at Every Turn
Exclusive Linde Material Handling partnership means you'll work with next-gen automation, advanced fleet tech, and cutting-edge equipment. ---> Career Acceleration, Not Just a Job
We don't just hire peoplewe build leaders. With hands-on training, leadership programs, and career growth at every level, your future starts here. ---> Top-Tier Pay & Benefits
Industry-leading compensation, full benefits, stability, and long-term career potential in a booming industry. ---> Culture That Fuels Success
We believe in collaboration, innovation, and pushing limits. At WMH, your ideas matter, your impact is felt, and your growth is unlimited. ---> We Work Hard, We Win Big
Whether you're turning wrenches, closing deals, optimizing operations, or leading a teamyou're a game-changer here. Ready to Shift Gears? Let's Go. ---> At WMH, we don't just offer jobswe create unstoppable careers. If you're ready to stop coasting and start accelerating, this is your moment. We don't just hire employeeswe invest in game-changers, problem-solvers, and industry leaders in the making. Your future moves fast. Make sure it's moving forward. Don't watch from the sidelines Apply today! Equal Employment Opportunity (EEO) Statement At WMH, diversity fuels innovation and equal opportunity drives success. We are committed to fostering an inclusive, respectful, and fair workplace where all employees and applicants are valued. We provide equal employment opportunities regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected status. We uphold a discrimination-free, harassment-free, and retaliation-free work environment where everyone can thrive. Accessibility & Accommodations If you require a reasonable accommodation during the hiring process, please reach outwe're happy to assist. Join Us at WMH We don't just offer jobswe build careers where talent, dedication, and innovation are recognized and rewarded. Your skills and ambition belong here. Explore opportunities: https://wmhsolutions.pinpointhq.com Our Hiring Process
Stage 1: Applied Stage 2: Shortlisted Stage 3: Hiring Manager Interview Stage 4: Regional Director Interview Stage 5: Final Review Stage 6: Pre-Employment Checks Stage 7: Formal Offer Not quite right? Register your interest to be notified of any roles that come along that meet your criteria.