City of New York
Path Manager
The New York City Department of Homeless Services (DHS) is the largest organization in the United States dedicated to preventing and addressing homelessness. In partnership with other City Agencies and Nonprofit Organizations, DHS works to prevent homelessness before it begins, reduces street homelessness, provide temporary shelter, and connect individuals and families to stable housing all with a focus on accountability, empathy, and equity. DHS is committed to continuous improvement and employs innovative strategies to deliver high-quality services that support a swift transition from shelter to self-sufficiency. The agency manages hundreds of facilities and operates with a large team as well as a several billion-dollar budget to meet the diverse needs of New Yorkers experiencing homelessness. The Division of Shelter Intake is responsible for the oversight of the day-to-day operations of the agency's Single Adult, Adult Families and Families with Children's intake and assessment sites, both directly run and contracted providers. This Division is responsible for ensuring that the City's most vulnerable population can access shelter, according to eligibility criteria, 24 hours a day, 7 days a week, 365 days a year. The Department of Homeless Services (DHS) is recruiting for one (1) ADSS M-I to serve Function as a Path Manager who will: Review applications for clients seeking access to City-run shelters and other housing administered by DHS, as well as managing the client flow and referral process, including the pre-screening and registration of applicants' interviews, and the investigation process. Monitor referrals and workflow of Intake, HRA NoVA, Medical Provider, Prevention Services Homebase, ACS and DOE. Monitor the placement process with the Agency's HERO Unit, ensuring that shelter placements assignments are made as necessary. Plan and direct extensive investigations and assessments involving possible fraudulent or improper practices. Maintain records and prepare reports for the Director of the unit. Provide direct supervision of issues relating to social services, Intake, assessment, facilities management, transportation, medical services, food services and security during their assigned shift. Oversee building operations and continually evaluate the operation of this program and make appropriate policy recommendations to improve its efficiency. Manage subordinates' attendance according to agency procedures by posting appropriate data on standard forms and holding conferences to ensure adherence to time and leave information. Foster compliance and ensures staff adherence to City and Agency Policies and procedures by reviewing applicability of rules and regulations with staff, such as Equal Employment Policies, Time and Leave Regulations, Absence Control Program, Overtime Allocation, DHS Employee Evaluation Program, and Control Plans. Safeguard compliance with Agency standards, OTDA regulations and all local laws and codes that set basic sanitation, health, and environmental standards. Coordinate all Intake and operational needs including but not limited to bed management and facility management; ensure submission of accurate nightly census count to Vacancy Control Unit. Supervise adequate staff coverage for Intake. Direct proper storage of client property in accordance with agency policy, and the distribution of meals, carfare, and other required services. Ensure that all operational procedures are followed and enforced and will oversee the physical space to ensure cleanliness of the facility including all office space, common areas and client areas, in accordance with agency and regulatory standards. Maintain required logs to ensure an accurate and complete recording of daily activities. Assist with intervening and managing crisis as they relate to clients and/or staff. Train and supervise staff. Implement a series of strategic goals and operational plans that will effectively achieve unit goals. Evaluate the program's performance; rate and evaluate job performance of subordinates by observation, record-keeping, performance discussions, and enforcing and implementing program guidelines. Work Location: Path/Family Intake, 151 East 151st Street, Bronx, New York 10451 Hours/Schedule: Sunday-Thursday/4:00 PM-12:00 AM. ADMINISTRATIVE DIRECTOR OF SOC - 10056 The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
The New York City Department of Homeless Services (DHS) is the largest organization in the United States dedicated to preventing and addressing homelessness. In partnership with other City Agencies and Nonprofit Organizations, DHS works to prevent homelessness before it begins, reduces street homelessness, provide temporary shelter, and connect individuals and families to stable housing all with a focus on accountability, empathy, and equity. DHS is committed to continuous improvement and employs innovative strategies to deliver high-quality services that support a swift transition from shelter to self-sufficiency. The agency manages hundreds of facilities and operates with a large team as well as a several billion-dollar budget to meet the diverse needs of New Yorkers experiencing homelessness. The Division of Shelter Intake is responsible for the oversight of the day-to-day operations of the agency's Single Adult, Adult Families and Families with Children's intake and assessment sites, both directly run and contracted providers. This Division is responsible for ensuring that the City's most vulnerable population can access shelter, according to eligibility criteria, 24 hours a day, 7 days a week, 365 days a year. The Department of Homeless Services (DHS) is recruiting for one (1) ADSS M-I to serve Function as a Path Manager who will: Review applications for clients seeking access to City-run shelters and other housing administered by DHS, as well as managing the client flow and referral process, including the pre-screening and registration of applicants' interviews, and the investigation process. Monitor referrals and workflow of Intake, HRA NoVA, Medical Provider, Prevention Services Homebase, ACS and DOE. Monitor the placement process with the Agency's HERO Unit, ensuring that shelter placements assignments are made as necessary. Plan and direct extensive investigations and assessments involving possible fraudulent or improper practices. Maintain records and prepare reports for the Director of the unit. Provide direct supervision of issues relating to social services, Intake, assessment, facilities management, transportation, medical services, food services and security during their assigned shift. Oversee building operations and continually evaluate the operation of this program and make appropriate policy recommendations to improve its efficiency. Manage subordinates' attendance according to agency procedures by posting appropriate data on standard forms and holding conferences to ensure adherence to time and leave information. Foster compliance and ensures staff adherence to City and Agency Policies and procedures by reviewing applicability of rules and regulations with staff, such as Equal Employment Policies, Time and Leave Regulations, Absence Control Program, Overtime Allocation, DHS Employee Evaluation Program, and Control Plans. Safeguard compliance with Agency standards, OTDA regulations and all local laws and codes that set basic sanitation, health, and environmental standards. Coordinate all Intake and operational needs including but not limited to bed management and facility management; ensure submission of accurate nightly census count to Vacancy Control Unit. Supervise adequate staff coverage for Intake. Direct proper storage of client property in accordance with agency policy, and the distribution of meals, carfare, and other required services. Ensure that all operational procedures are followed and enforced and will oversee the physical space to ensure cleanliness of the facility including all office space, common areas and client areas, in accordance with agency and regulatory standards. Maintain required logs to ensure an accurate and complete recording of daily activities. Assist with intervening and managing crisis as they relate to clients and/or staff. Train and supervise staff. Implement a series of strategic goals and operational plans that will effectively achieve unit goals. Evaluate the program's performance; rate and evaluate job performance of subordinates by observation, record-keeping, performance discussions, and enforcing and implementing program guidelines. Work Location: Path/Family Intake, 151 East 151st Street, Bronx, New York 10451 Hours/Schedule: Sunday-Thursday/4:00 PM-12:00 AM. ADMINISTRATIVE DIRECTOR OF SOC - 10056 The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.