St Mary's Medical Center
Financial Systems Analyst
St Mary's Medical Center, Huntington, West Virginia, United States, 25701
Financial Systems Analyst
The Financial Systems Analyst will maintain Financial Information Systems and related technology solutions as assigned, and provide support to end-user departments within the Mountain Health System. This role will provide day-to-day/routine system maintenance, for application systems, as well as first-level end-user support, training and response to system issues and outages as reported. Responsibilities include: Writing instruction manuals and other documentation for application systems, processes, and procedures related to system use, maintenance, and operation. Consulting with end-users to discover opportunities for process improvement and increase user effectiveness/productivity using application systems. Performing system testing and validation on a regular basis as necessary to for system patches and upgrades to ensure quality and functionality. Building and maintaining relationships with software and support vendors to ensure system issues are documented and addressed by the vendor in a timely manner. Staying informed about recommended/required application updates. Ensuring I.S. and user departments are informed of any overdue updates, and ensuring the hardware in use meets software vendor minimum recommended specifications. Participating in implementation/upgrade/migration projects as required to provide system process knowledge, perform configuration tasks, write/run reports, and other tasks in support of the project team as assigned. Promoting the use of best practices of application system in the user community. Completing goals as assigned by applications directors, managers, or supervisors. Maintaining confidentiality of information encountered in support of application systems as outlined in the Health Insurance Portability and Accountability Act (HIPAA). Performing minor fixes/repairs to PC hardware, Operating Systems, and peripheral devices (printers, scanners, readers, user input devices, etc.). Continuously transforming system to enhance the customer experience. Striving to be the best; stretching own capabilities to continuously improve. Setting a positive example for others. Capable of managing multiple simultaneous projects and processes while adjusting to shifting priorities, expectations and timetables. Maintaining current knowledge of processes for supported solutions. Creating and deploying feedback mechanism for end users. Developing unit, system and regression test scripts for all solutions owned by analyst for testing database integrity. Assisting in development and testing of integration test scripts across all impacted applications. Demonstrating honesty, discretion in conduct, and confidentiality in conversation in all of work environment. Reporting patient safety concerns and hazardous conditions in a timely and appropriate manner. Streamlining systems to reduce redundancy of documentation impacting patient care. Answering support calls in a respectful manner and logging tickets timely to help track and audit customer issues. Providing immediate troubleshooting assistance when necessary to ensure continued efficient operation of the systems. Demonstrating patience when working with customers for support. Working independently under general direction of supervisor. Attending meetings as requested to help learn and support customer needs. Communicating in a clear and concise manner to aid in customer understanding of system functionality. Creating or logging an enhancement for creation of specialized queries at the request of nurse managers. Using positive language to create positive perceptions about company, software and service. Maintaining a positive persona even when dealing with frustrated customers in no win situations. Maintaining good time management for processes and projects and being transparent. Documenting issue resolution well and communicating to peers for improved support. Not accepting the "status quo" as a customer solution, but striving for service excellence in process and practice. Performing other functions as requested.
The Financial Systems Analyst will maintain Financial Information Systems and related technology solutions as assigned, and provide support to end-user departments within the Mountain Health System. This role will provide day-to-day/routine system maintenance, for application systems, as well as first-level end-user support, training and response to system issues and outages as reported. Responsibilities include: Writing instruction manuals and other documentation for application systems, processes, and procedures related to system use, maintenance, and operation. Consulting with end-users to discover opportunities for process improvement and increase user effectiveness/productivity using application systems. Performing system testing and validation on a regular basis as necessary to for system patches and upgrades to ensure quality and functionality. Building and maintaining relationships with software and support vendors to ensure system issues are documented and addressed by the vendor in a timely manner. Staying informed about recommended/required application updates. Ensuring I.S. and user departments are informed of any overdue updates, and ensuring the hardware in use meets software vendor minimum recommended specifications. Participating in implementation/upgrade/migration projects as required to provide system process knowledge, perform configuration tasks, write/run reports, and other tasks in support of the project team as assigned. Promoting the use of best practices of application system in the user community. Completing goals as assigned by applications directors, managers, or supervisors. Maintaining confidentiality of information encountered in support of application systems as outlined in the Health Insurance Portability and Accountability Act (HIPAA). Performing minor fixes/repairs to PC hardware, Operating Systems, and peripheral devices (printers, scanners, readers, user input devices, etc.). Continuously transforming system to enhance the customer experience. Striving to be the best; stretching own capabilities to continuously improve. Setting a positive example for others. Capable of managing multiple simultaneous projects and processes while adjusting to shifting priorities, expectations and timetables. Maintaining current knowledge of processes for supported solutions. Creating and deploying feedback mechanism for end users. Developing unit, system and regression test scripts for all solutions owned by analyst for testing database integrity. Assisting in development and testing of integration test scripts across all impacted applications. Demonstrating honesty, discretion in conduct, and confidentiality in conversation in all of work environment. Reporting patient safety concerns and hazardous conditions in a timely and appropriate manner. Streamlining systems to reduce redundancy of documentation impacting patient care. Answering support calls in a respectful manner and logging tickets timely to help track and audit customer issues. Providing immediate troubleshooting assistance when necessary to ensure continued efficient operation of the systems. Demonstrating patience when working with customers for support. Working independently under general direction of supervisor. Attending meetings as requested to help learn and support customer needs. Communicating in a clear and concise manner to aid in customer understanding of system functionality. Creating or logging an enhancement for creation of specialized queries at the request of nurse managers. Using positive language to create positive perceptions about company, software and service. Maintaining a positive persona even when dealing with frustrated customers in no win situations. Maintaining good time management for processes and projects and being transparent. Documenting issue resolution well and communicating to peers for improved support. Not accepting the "status quo" as a customer solution, but striving for service excellence in process and practice. Performing other functions as requested.