Apex Systems
Human Resources Ssc Payroll Operational Support
To provide operational support regarding processes, procedures and/or programs for an assigned Human Resources SSC Payroll department. Serve as trusted advisor to NFCU employees by responding to HR SSC Payroll related requests and inquiries and providing guidance to internal/external customers. Identify, research and resolve issues/discrepancies, and review and process HR personnel transactions. Responsibilities: Provide HR SSC Payroll operational support requiring understanding of assigned processes, procedures and/or programs Analyze and interpret basic issues; select methods, processes, or tools to meet needs, and coordinate solutions efficiently and accurately Resolve or arrange for resolution of basic operational/processing issues, inquiries, and complaints Provide guidance to internal/external customers and stakeholders regarding basic SSC processes and HR services Perform functions in adherence to defined service level agreements Ensure compliance with all HR related policies, practices, and procedures Support on-going quality control checks to ensure efficiency and accuracy of basic processes and procedures Perform research for process improvements; provide information to senior staff and leadership as directed Perform other duties as assigned Qualifications: Working knowledge of Payroll systems (e.g., Oracle Cloud, PeopleSoft, HRIS, ADP) and the interrelations among data fields and panels within the system Working knowledge of government regulations related to payroll taxes and payroll processing Proficiency in MS 365 (Excel, Word, PowerPoint) Experience in positions which reflect the ability to work independently; exercise sound judgment; display a high degree of initiative; and manage multiple priorities effectively, preferably in a Human Resources or Shared Services function Ability to work independently and in a team environment Familiarity with various Human Resource issues, services, and systems Basic skill following, interpreting, and applying relevant data/instructions to guidelines, procedures, practices, and regulations Advanced customer service focus and relationship management skills Effective research, analytical, and problem-solving skills Effective skill maintaining accuracy with attention to detail and meeting deadlines Effective verbal and written communication skills Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.
To provide operational support regarding processes, procedures and/or programs for an assigned Human Resources SSC Payroll department. Serve as trusted advisor to NFCU employees by responding to HR SSC Payroll related requests and inquiries and providing guidance to internal/external customers. Identify, research and resolve issues/discrepancies, and review and process HR personnel transactions. Responsibilities: Provide HR SSC Payroll operational support requiring understanding of assigned processes, procedures and/or programs Analyze and interpret basic issues; select methods, processes, or tools to meet needs, and coordinate solutions efficiently and accurately Resolve or arrange for resolution of basic operational/processing issues, inquiries, and complaints Provide guidance to internal/external customers and stakeholders regarding basic SSC processes and HR services Perform functions in adherence to defined service level agreements Ensure compliance with all HR related policies, practices, and procedures Support on-going quality control checks to ensure efficiency and accuracy of basic processes and procedures Perform research for process improvements; provide information to senior staff and leadership as directed Perform other duties as assigned Qualifications: Working knowledge of Payroll systems (e.g., Oracle Cloud, PeopleSoft, HRIS, ADP) and the interrelations among data fields and panels within the system Working knowledge of government regulations related to payroll taxes and payroll processing Proficiency in MS 365 (Excel, Word, PowerPoint) Experience in positions which reflect the ability to work independently; exercise sound judgment; display a high degree of initiative; and manage multiple priorities effectively, preferably in a Human Resources or Shared Services function Ability to work independently and in a team environment Familiarity with various Human Resource issues, services, and systems Basic skill following, interpreting, and applying relevant data/instructions to guidelines, procedures, practices, and regulations Advanced customer service focus and relationship management skills Effective research, analytical, and problem-solving skills Effective skill maintaining accuracy with attention to detail and meeting deadlines Effective verbal and written communication skills Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.