Pensacola Christian College
Abeka Office Offline Supervisor
Pensacola Christian College, Pensacola, Florida, United States, 32503
Dedicated to Excellence, Committed to Service
Abeka Office Offline Supervisor The Offline Supervisor is responsible for supervising employees in the customer service area, monitoring incoming contacts and quality of work as well as assisting agents and customers to help resolve issues. The Supervisor assists the Inbound Manager with tasks and special projects. Manage Employees
Oversee employee scheduling and attendance. Monitor and observe incoming contacts. Answer employee questions related to customer service. Assist the Manager
Assist the Offline Manager in all areas of customer service. Speak to customers who request to talk to someone above a customer service employee. Keep the Manager informed of personnel and customer service problems as they arise. Know Procedures and Tasks
Know and understand all policies, procedures, and processes of Customer Service. Explain any tasks not related to general Customer Service to employees as needed. Recommend Improvements
Suggest improvements to the procedures and processes of customer service. FLSA Status - Scanning (Non-exempt) Education Required Education: HS Preferred Education: College Degree Work Experience Required Experience: 1+ years in customer service Preferred Experience: 1+ years in customer service management Physical Requirements and Skills Communication, Microsoft Office, Willing to learn department-specific programs Mission and Purpose
Can clearly articulate the vision of the ministry and communicate expectations to others. Earns Respect
Creates an environment of fairness and honesty; is humble and generous with others; is visible and available. Accountability
Leads with commitment and ownership; takes responsibility for actions, judgments, and policies. Process Excellence
Continually improves the way the team creates and delivers value to customers and the department. Communication
Keeps people informed; actively seeks input from others; adapts communication to diverse audiences. Coaching
Skillfully coaches others to bring to life all the core competencies that help produce great results. Team Building
Inspires, motivates, and guides others to accomplish goals; builds commitment and team spirit. Competence
Can teach others the skills required to do the job; keeps up to date on knowledge, skills, and abilities. Customer Experience
Encourages the delivery of great customer experiences; readily adjusts priorities to respond to customers. Attendance
Reports to work on time as scheduled. Professionalism
Dresses appropriately for work; conducts themselves in a courteous, professional manner. Ideal candidates must be born-again Christians and must be dedicated to training young people for serving God; and must desire to educate students based on biblical values and be committed to excellence as a Christian educator who glorifies Christ as the source of all wisdom and knowledge. Applicants must agree with Pensacola Christian College's Mission, Purpose & Objectives, Doctrinal Position, Philosophy of Education, and Faculty & Staff Commitments.
Abeka Office Offline Supervisor The Offline Supervisor is responsible for supervising employees in the customer service area, monitoring incoming contacts and quality of work as well as assisting agents and customers to help resolve issues. The Supervisor assists the Inbound Manager with tasks and special projects. Manage Employees
Oversee employee scheduling and attendance. Monitor and observe incoming contacts. Answer employee questions related to customer service. Assist the Manager
Assist the Offline Manager in all areas of customer service. Speak to customers who request to talk to someone above a customer service employee. Keep the Manager informed of personnel and customer service problems as they arise. Know Procedures and Tasks
Know and understand all policies, procedures, and processes of Customer Service. Explain any tasks not related to general Customer Service to employees as needed. Recommend Improvements
Suggest improvements to the procedures and processes of customer service. FLSA Status - Scanning (Non-exempt) Education Required Education: HS Preferred Education: College Degree Work Experience Required Experience: 1+ years in customer service Preferred Experience: 1+ years in customer service management Physical Requirements and Skills Communication, Microsoft Office, Willing to learn department-specific programs Mission and Purpose
Can clearly articulate the vision of the ministry and communicate expectations to others. Earns Respect
Creates an environment of fairness and honesty; is humble and generous with others; is visible and available. Accountability
Leads with commitment and ownership; takes responsibility for actions, judgments, and policies. Process Excellence
Continually improves the way the team creates and delivers value to customers and the department. Communication
Keeps people informed; actively seeks input from others; adapts communication to diverse audiences. Coaching
Skillfully coaches others to bring to life all the core competencies that help produce great results. Team Building
Inspires, motivates, and guides others to accomplish goals; builds commitment and team spirit. Competence
Can teach others the skills required to do the job; keeps up to date on knowledge, skills, and abilities. Customer Experience
Encourages the delivery of great customer experiences; readily adjusts priorities to respond to customers. Attendance
Reports to work on time as scheduled. Professionalism
Dresses appropriately for work; conducts themselves in a courteous, professional manner. Ideal candidates must be born-again Christians and must be dedicated to training young people for serving God; and must desire to educate students based on biblical values and be committed to excellence as a Christian educator who glorifies Christ as the source of all wisdom and knowledge. Applicants must agree with Pensacola Christian College's Mission, Purpose & Objectives, Doctrinal Position, Philosophy of Education, and Faculty & Staff Commitments.