The Wonderful Company
Concierge/Host (Full-Time)
The Wonderful Company, Paso Robles, California, United States, 93446
Concierge/Host (Full-Time)
JUSTIN is an award-winning winery and fine dining establishment in Paso Robles. It's our pleasure to share that The Restaurant at JUSTIN has once again earned a MICHELIN Star and MICHELIN Green Star - making it the only winery restaurant in the county to retain both awards for three years in a row. We are proud to be recognized for our sustainability practices, one-of-a-kind dinner experience, and world-class excellence in hospitality. We are seeking a new Concierge/Host to join our team. If you have excellent people skills and are open to working on the weekends, this could be a great opportunity for you! The Concierge/Host is responsible for enhancing the JUSTIN Experience by providing specialized services to guests. This role involves taking reservations for the JUST Inn, The Restaurant, Tours, Seminars, and Private & Group Tastings. The Concierge/Host will attend to all guests at the JUST Inn and on-site customers, and ensure prompt and thorough responses to phone and email inquiries. This is a guest-facing, detail-oriented position that is essential for maintaining our numerous accolades. Additionally, the role will support the tasting room by greeting guests and upholding the appearance of the tasting area as needed. This full-time position requires a flexible schedule to work weekends, holidays, and evenings. It is based at our Estate on 11680 Chimney Rock Road, Paso Robles, and is part of the tip share pool. Job Description
Meets, greets, and escorts Tasting Room guests and provides an excellent customer experience to uphold Forbes 5-star services/standards. Manage reservations through our digital platform for the JUST INN & Breakfast, Winery Tours & Tastings, Seminars, Private & Group Tastings and other events while handling phone and email inquiries. Book lunch, dinner, and event reservations with detailed notes (noting guest needs and dietary restrictions) for the Michelin/Forbes restaurant team. Send appropriate confirmation materials to guests for types of reservations. Maintain the appearance of the Tasting Room and surrounding areas by clearing tables, polishing glassware, washing dishes/glassware and replenishing wine and merchandise. Participate in and ensure compliance with all opening and closing duties as determined and published by the Tasting Room Manager. Perform all types of concierge services, including acquiring event tickets, arranging guided tours of wine country, coordinating transportation, and providing food and wine recommendations. Maintain calendars for tours, large groups, and seminars and report on occupancy levels as requested by management. Conduct property tours and provide breakfast service as scheduled by the manager. Ensure trash receptacles are emptied as needed and are sorted and placed in designated areas; wipe down and clean patio furniture as needed. Assemble cheese plates for customers. Assist in special events setup, breakdown, and clean-up and packing wine orders. Use a positive and clear speaking voice, listen to and understand requests, and respond with appropriate actions and information. Keep up to date on new JUSTIN releases, as well as viticulture and winemaking techniques. Follow all company safety procedures and company policies. Qualifications
2+ years of experience in a hospitality or customer-facing role. Experience in the wine industry a plus. Competency with Microsoft Office Programs (Word, Excel PowerPoint) and reservation systems (Tock) -- 50-60 typed words per minute. Availability to work flexible hours, including weekends and holidays required. Must be 21 years of age or older. Professional appearance and demeanor. High School Diploma or GED preferred. Show a strong interest in customer service and continuously going above and beyond to ensure each guest leaves with the best experience. Ability to communicate verbally and in writing in English. Demonstrated ability to perform basic math calculations. Proven success in applying common sense to carry out detailed written and oral instructions. Strong problem-solving skills involving a few concrete variables in standardized situations. Additional Information
Thriving Wellness Community: Access to top-notch medical coverage comprehensive vision and dental plans, and a 401k with match eligibility to secure your financial future and including: 24/7 online physician consultations virtual mental health resources life coaching engaging employee community groups cash rewards for healthy habits and fitness reimbursements library of on-demand fitness videos Career Advancement Opportunities: Unlock your potential with clear paths for career progression and internal mobility across our diverse family of brands and business units. Focused Learning and Development: Grow as a leader with our dedicated Learning and Organizational Development department, offering extensive resources like People Manager and leadership training, webinars, and eLearning courses. Empowering Mentorship Program: Connect with colleagues through our company-wide mentorship program to share goals, overcome challenges, and drive your career forward. Continuous Improvement Training: Participate in training that empowers all employees to learn and implement concepts that drive significant, positive change in the workplace. Building a Healthy Society: We focus on improving the social determinants of a healthy society-quality education and medical care, economic mobility, and a healthy environment-to help build thriving communities. Giving Back to the Community: Make a difference with , allowing you to allocate company-provided funds to up to three charities of your choice, and join Wonderful Neighbor to contribute to group service projects within our local communities.
JUSTIN is an award-winning winery and fine dining establishment in Paso Robles. It's our pleasure to share that The Restaurant at JUSTIN has once again earned a MICHELIN Star and MICHELIN Green Star - making it the only winery restaurant in the county to retain both awards for three years in a row. We are proud to be recognized for our sustainability practices, one-of-a-kind dinner experience, and world-class excellence in hospitality. We are seeking a new Concierge/Host to join our team. If you have excellent people skills and are open to working on the weekends, this could be a great opportunity for you! The Concierge/Host is responsible for enhancing the JUSTIN Experience by providing specialized services to guests. This role involves taking reservations for the JUST Inn, The Restaurant, Tours, Seminars, and Private & Group Tastings. The Concierge/Host will attend to all guests at the JUST Inn and on-site customers, and ensure prompt and thorough responses to phone and email inquiries. This is a guest-facing, detail-oriented position that is essential for maintaining our numerous accolades. Additionally, the role will support the tasting room by greeting guests and upholding the appearance of the tasting area as needed. This full-time position requires a flexible schedule to work weekends, holidays, and evenings. It is based at our Estate on 11680 Chimney Rock Road, Paso Robles, and is part of the tip share pool. Job Description
Meets, greets, and escorts Tasting Room guests and provides an excellent customer experience to uphold Forbes 5-star services/standards. Manage reservations through our digital platform for the JUST INN & Breakfast, Winery Tours & Tastings, Seminars, Private & Group Tastings and other events while handling phone and email inquiries. Book lunch, dinner, and event reservations with detailed notes (noting guest needs and dietary restrictions) for the Michelin/Forbes restaurant team. Send appropriate confirmation materials to guests for types of reservations. Maintain the appearance of the Tasting Room and surrounding areas by clearing tables, polishing glassware, washing dishes/glassware and replenishing wine and merchandise. Participate in and ensure compliance with all opening and closing duties as determined and published by the Tasting Room Manager. Perform all types of concierge services, including acquiring event tickets, arranging guided tours of wine country, coordinating transportation, and providing food and wine recommendations. Maintain calendars for tours, large groups, and seminars and report on occupancy levels as requested by management. Conduct property tours and provide breakfast service as scheduled by the manager. Ensure trash receptacles are emptied as needed and are sorted and placed in designated areas; wipe down and clean patio furniture as needed. Assemble cheese plates for customers. Assist in special events setup, breakdown, and clean-up and packing wine orders. Use a positive and clear speaking voice, listen to and understand requests, and respond with appropriate actions and information. Keep up to date on new JUSTIN releases, as well as viticulture and winemaking techniques. Follow all company safety procedures and company policies. Qualifications
2+ years of experience in a hospitality or customer-facing role. Experience in the wine industry a plus. Competency with Microsoft Office Programs (Word, Excel PowerPoint) and reservation systems (Tock) -- 50-60 typed words per minute. Availability to work flexible hours, including weekends and holidays required. Must be 21 years of age or older. Professional appearance and demeanor. High School Diploma or GED preferred. Show a strong interest in customer service and continuously going above and beyond to ensure each guest leaves with the best experience. Ability to communicate verbally and in writing in English. Demonstrated ability to perform basic math calculations. Proven success in applying common sense to carry out detailed written and oral instructions. Strong problem-solving skills involving a few concrete variables in standardized situations. Additional Information
Thriving Wellness Community: Access to top-notch medical coverage comprehensive vision and dental plans, and a 401k with match eligibility to secure your financial future and including: 24/7 online physician consultations virtual mental health resources life coaching engaging employee community groups cash rewards for healthy habits and fitness reimbursements library of on-demand fitness videos Career Advancement Opportunities: Unlock your potential with clear paths for career progression and internal mobility across our diverse family of brands and business units. Focused Learning and Development: Grow as a leader with our dedicated Learning and Organizational Development department, offering extensive resources like People Manager and leadership training, webinars, and eLearning courses. Empowering Mentorship Program: Connect with colleagues through our company-wide mentorship program to share goals, overcome challenges, and drive your career forward. Continuous Improvement Training: Participate in training that empowers all employees to learn and implement concepts that drive significant, positive change in the workplace. Building a Healthy Society: We focus on improving the social determinants of a healthy society-quality education and medical care, economic mobility, and a healthy environment-to help build thriving communities. Giving Back to the Community: Make a difference with , allowing you to allocate company-provided funds to up to three charities of your choice, and join Wonderful Neighbor to contribute to group service projects within our local communities.