The RealReal
Quality Control Associate (Outbound)
The Quality Control Associate (outbound) is responsible for inspecting, recording and updating quality attributes of specific functions in Outbound. Proficient and passionate, our associate completes daily audits on the process, people and area. What You Get To Do Every Day
Conduct inspections in accordance with audit guidelines and UPH expectations Collaborates with training and development to identify and execute training and communication Communicate knowledge, process and/or skill gaps in accordance with inspections Uphold and maintain company brand standards Collaborate with QC and Training Lead and Outbound team Develop a positive culture of learning, improvement and total quality management What You Bring To The Role
Proven track record of auditing, QC metrics and return rate metrics. Comprehensive understanding and knowledge of functional areas to be audited. Works well independently and takes initiative Excellent time management skills Ability to prioritize daily tasks and deadlines Proven ability to work quickly and effectively with very strong attention to detail Excellent verbal and written communication skills as well as excellent interpersonal skills Proficient with google forms/sheets/pivot tables Compensation, Benefits, + Perks
Employee Stock Purchase Plan (purchase stock at discounted rates) 401K (with company matching up to $1000) Medical, Dental & Vision Insurance Paid parental leave 18 Paid Time Off (PTO) Days (PTO starts accruing on first day of work) & 10 Paid Holidays The expected hourly rate for this role is $18-$18. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate's skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR's total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits. The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That's why diversity and inclusion are vital to our priorities as an equal opportunity employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision.
The Quality Control Associate (outbound) is responsible for inspecting, recording and updating quality attributes of specific functions in Outbound. Proficient and passionate, our associate completes daily audits on the process, people and area. What You Get To Do Every Day
Conduct inspections in accordance with audit guidelines and UPH expectations Collaborates with training and development to identify and execute training and communication Communicate knowledge, process and/or skill gaps in accordance with inspections Uphold and maintain company brand standards Collaborate with QC and Training Lead and Outbound team Develop a positive culture of learning, improvement and total quality management What You Bring To The Role
Proven track record of auditing, QC metrics and return rate metrics. Comprehensive understanding and knowledge of functional areas to be audited. Works well independently and takes initiative Excellent time management skills Ability to prioritize daily tasks and deadlines Proven ability to work quickly and effectively with very strong attention to detail Excellent verbal and written communication skills as well as excellent interpersonal skills Proficient with google forms/sheets/pivot tables Compensation, Benefits, + Perks
Employee Stock Purchase Plan (purchase stock at discounted rates) 401K (with company matching up to $1000) Medical, Dental & Vision Insurance Paid parental leave 18 Paid Time Off (PTO) Days (PTO starts accruing on first day of work) & 10 Paid Holidays The expected hourly rate for this role is $18-$18. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate's skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR's total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits. The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That's why diversity and inclusion are vital to our priorities as an equal opportunity employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision.