Baxter
Technical Support Supervisor - Skaneateles Falls, NY
Baxter, Skaneateles Falls, New York, us, 13153
Join Us At Baxter
This is where you save and sustain lives. At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients. Baxter's products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare. Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work. Join us at the intersection of saving and sustaining liveswhere your purpose accelerates our mission. Your Role At Baxter
This is where you build trust to achieve results! The Technical Support Supervisor will provide direct supervision, leadership, coaching, and daily direction for assigned service location. Site responsibility for training and performance in the areas of safety, customer satisfaction, continuous improvement, achievement of key performance metrics and following all SOPs and work instructions for a technical and customer service focused team. Maintain and build effective relationships with customers and local sales team. Responsible for the achievement of revenue generation through service revenue targets and service contract renewals, achievement of set cost targets, customer satisfaction, associate development, and operational improvements for assigned location. This is a full-time onsite position where the candidate would be required to report to the Skaneateles Falls office. The candidate would conduct a hybrid type model and work remotely on Monday and Friday, while reporting to the office on Tuesday, Wednesday, and Thursday, 8am to 6pm. What You'll Be Doing
Safety
Facilitate and attend monthly safety meetings. Demonstrate a proactive approach to safety awareness and compliance. Sustain a clean and safe work environment, including 5S activities. Ensure safety training, meeting and medical testing requirements are kept up to date; ensure that standard work is followed. Successfully complete all required safety and compliance learning modules on a timely basis. Ensure all assigned staff complete all required safety and compliance learning modules on a timely basis. Identify safety concerns and correct as necessary. Supervise And Manage
Select, train, and ensure optimum team performance. Create an environment that supports a diverse work group. Establish good working relationships with sales team, as well as with other departments, external customers, and suppliers (Ensure cross-functional cooperation and success). Development of staff and self through regular meetings and one-to-one interfacing. Maintain a high-performance workforce. Execute change initiatives. Create environment for open, continuous, and proactive communication. Present And Train
Ability to conduct effective, oral presentations of information to customers and coworkers which may include hospital staff and caregivers, product demonstrations, team meetings, feedback of field activities, and cross-training of coworkers to complete both service center and field functions. Operational Results. Direct responsibility for assigned site inventory accuracy. Ensure quick and accurate work order completion. Demonstrate, instruct, and ensure the strict compliance with all federal, state, and local regulations and company policies. Support the implementation of all continuous improvement initiatives. Directly responsible for the achievement of all key and operational measures at assigned location. Prepare business cases to justify personnel or equipment requirements and be involved in the acquisition of those requirements. Financial Results
Direct responsibility for service revenue generation and compliance of service contract performance. Ensure effective and efficient utilization of all resources and assets. Initiate and monitor all local expense controls. Ensure the appropriate utilization and optimal deployment of all parts and equipment. Customer Service
Achieve customer satisfaction through related metrics. Work with sales team to present business reviews to customers as needed. Identify and resolve problems, effectively and expeditiously. Develop and maintain effective relationships with internal and external customers. What You'll Bring
Bachelor's degree is preferred, OR Associate degree plus 5 years of experience in field service-related role, OR minimum of 8 or more years' experience in field service-related role, if no degree. Previous supervisory or team leadership experience required. Previous experience working with medical devices in a hands-on environment preferred. Experience working with FDA regulated products preferred. Ability to communicate vision and align staff performance; establish goals and standards for staff; build customer relationships; work as a team player with others; coach and develop staff; recognize and reward staff performance; and follow-up and follow through on commitments and self and staff work assignments. Adapts to new technologies and is comfortable with Microsoft Office. Valid driver's license and driving record that meets company standards and state requirements. Schedule flexibility/on-call as required. Occasional overnight travel may be required. Good written and verbal communication skills. Identify problems and implement solutions, work independently, manage time effectively, and resolve conflict. Ability to read, comprehend, interpret, analyze, and apply technical information including but not limited to technical manuals, technical bulletins, schematics, etc. Effectively present information both verbal and written in one-on-one and small group situations to customers, clients, and other employees of the organization. Basic mathematical skills related to calculating/analyzing weights and measures, volume, distance, etc. The noise level in the work environment is usually moderate. Must wear personal protective equipment including but not limited to safety shoes, eye protection, gloves, and protective clothing. Gloves supplied include both latex and non-latex materials. Frequently works in environments where biohazards could be present. i.e. Hospitals, Service Centers, and Depots. Must comply with Baxter infection control policies.
This is where you save and sustain lives. At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients. Baxter's products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare. Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work. Join us at the intersection of saving and sustaining liveswhere your purpose accelerates our mission. Your Role At Baxter
This is where you build trust to achieve results! The Technical Support Supervisor will provide direct supervision, leadership, coaching, and daily direction for assigned service location. Site responsibility for training and performance in the areas of safety, customer satisfaction, continuous improvement, achievement of key performance metrics and following all SOPs and work instructions for a technical and customer service focused team. Maintain and build effective relationships with customers and local sales team. Responsible for the achievement of revenue generation through service revenue targets and service contract renewals, achievement of set cost targets, customer satisfaction, associate development, and operational improvements for assigned location. This is a full-time onsite position where the candidate would be required to report to the Skaneateles Falls office. The candidate would conduct a hybrid type model and work remotely on Monday and Friday, while reporting to the office on Tuesday, Wednesday, and Thursday, 8am to 6pm. What You'll Be Doing
Safety
Facilitate and attend monthly safety meetings. Demonstrate a proactive approach to safety awareness and compliance. Sustain a clean and safe work environment, including 5S activities. Ensure safety training, meeting and medical testing requirements are kept up to date; ensure that standard work is followed. Successfully complete all required safety and compliance learning modules on a timely basis. Ensure all assigned staff complete all required safety and compliance learning modules on a timely basis. Identify safety concerns and correct as necessary. Supervise And Manage
Select, train, and ensure optimum team performance. Create an environment that supports a diverse work group. Establish good working relationships with sales team, as well as with other departments, external customers, and suppliers (Ensure cross-functional cooperation and success). Development of staff and self through regular meetings and one-to-one interfacing. Maintain a high-performance workforce. Execute change initiatives. Create environment for open, continuous, and proactive communication. Present And Train
Ability to conduct effective, oral presentations of information to customers and coworkers which may include hospital staff and caregivers, product demonstrations, team meetings, feedback of field activities, and cross-training of coworkers to complete both service center and field functions. Operational Results. Direct responsibility for assigned site inventory accuracy. Ensure quick and accurate work order completion. Demonstrate, instruct, and ensure the strict compliance with all federal, state, and local regulations and company policies. Support the implementation of all continuous improvement initiatives. Directly responsible for the achievement of all key and operational measures at assigned location. Prepare business cases to justify personnel or equipment requirements and be involved in the acquisition of those requirements. Financial Results
Direct responsibility for service revenue generation and compliance of service contract performance. Ensure effective and efficient utilization of all resources and assets. Initiate and monitor all local expense controls. Ensure the appropriate utilization and optimal deployment of all parts and equipment. Customer Service
Achieve customer satisfaction through related metrics. Work with sales team to present business reviews to customers as needed. Identify and resolve problems, effectively and expeditiously. Develop and maintain effective relationships with internal and external customers. What You'll Bring
Bachelor's degree is preferred, OR Associate degree plus 5 years of experience in field service-related role, OR minimum of 8 or more years' experience in field service-related role, if no degree. Previous supervisory or team leadership experience required. Previous experience working with medical devices in a hands-on environment preferred. Experience working with FDA regulated products preferred. Ability to communicate vision and align staff performance; establish goals and standards for staff; build customer relationships; work as a team player with others; coach and develop staff; recognize and reward staff performance; and follow-up and follow through on commitments and self and staff work assignments. Adapts to new technologies and is comfortable with Microsoft Office. Valid driver's license and driving record that meets company standards and state requirements. Schedule flexibility/on-call as required. Occasional overnight travel may be required. Good written and verbal communication skills. Identify problems and implement solutions, work independently, manage time effectively, and resolve conflict. Ability to read, comprehend, interpret, analyze, and apply technical information including but not limited to technical manuals, technical bulletins, schematics, etc. Effectively present information both verbal and written in one-on-one and small group situations to customers, clients, and other employees of the organization. Basic mathematical skills related to calculating/analyzing weights and measures, volume, distance, etc. The noise level in the work environment is usually moderate. Must wear personal protective equipment including but not limited to safety shoes, eye protection, gloves, and protective clothing. Gloves supplied include both latex and non-latex materials. Frequently works in environments where biohazards could be present. i.e. Hospitals, Service Centers, and Depots. Must comply with Baxter infection control policies.