University of Miami
Current Employees
If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click
here
to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this
tip sheet . Customer Service Representative Core Job Summary
The Customer Service Representative receives, reviews and addresses a variety of inquiries, to include complaints, requests for information and/or service etc. and follows-up on customer concerns via face-to-face, email, fax, telephone and/or regular mail. Core Job Functions Receives, addresses and responds to general inquiries, requests for service/support and/or complaints. Researches all inquiries in order to address any issues or concerns. Refers concerns to other service areas/departments for follow up, as needed. Resolves routine and basic problems and communicates solution or requested information to the customer. Verifies that appropriate changes/resolutions have been finalized. Keeps record of customer interactions, recording details of inquiries, complaints, comments, and final resolution in applicable database. Escalates and refers unresolved customer grievances to department leadership for further review, as necessary. Reviews and processes confidential information with discretion. Adheres to University and unit-level policies and procedures and safeguards University assets. Core Qualifications Education:
High School Diploma or equivalent Experience:
Minimum 1 year of relevant experience Knowledge, Skills and Attitudes:
Ability to communicate effectively in both oral and written form. Ability to recognize, analyze and solve a variety of problems. Ability to process and handle confidential information with discretion. Ability to work evening, nights, and weekends as necessary. Proficiency in computer software (i.e. Microsoft Office). The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more. UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for. The University of Miami is an Equal Opportunity Employer. Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click
here
for additional information. Job Status:
Full time Employee Type:
Staff Pay Grade:
H2
If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click
here
to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this
tip sheet . Customer Service Representative Core Job Summary
The Customer Service Representative receives, reviews and addresses a variety of inquiries, to include complaints, requests for information and/or service etc. and follows-up on customer concerns via face-to-face, email, fax, telephone and/or regular mail. Core Job Functions Receives, addresses and responds to general inquiries, requests for service/support and/or complaints. Researches all inquiries in order to address any issues or concerns. Refers concerns to other service areas/departments for follow up, as needed. Resolves routine and basic problems and communicates solution or requested information to the customer. Verifies that appropriate changes/resolutions have been finalized. Keeps record of customer interactions, recording details of inquiries, complaints, comments, and final resolution in applicable database. Escalates and refers unresolved customer grievances to department leadership for further review, as necessary. Reviews and processes confidential information with discretion. Adheres to University and unit-level policies and procedures and safeguards University assets. Core Qualifications Education:
High School Diploma or equivalent Experience:
Minimum 1 year of relevant experience Knowledge, Skills and Attitudes:
Ability to communicate effectively in both oral and written form. Ability to recognize, analyze and solve a variety of problems. Ability to process and handle confidential information with discretion. Ability to work evening, nights, and weekends as necessary. Proficiency in computer software (i.e. Microsoft Office). The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more. UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for. The University of Miami is an Equal Opportunity Employer. Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click
here
for additional information. Job Status:
Full time Employee Type:
Staff Pay Grade:
H2