The Charleston Place
Guest Room Dining Order Seller
The Charleston Place, Charleston, South Carolina, United States, 29401
Room Service Order Taker
The primary role of the Room Service Order Taker is to adhere to hotel specifications and standards in maintaining the highest standards possible for guests by taking friendly and efficient phone orders for Room Service. The following is a summary of the major responsibilities for the position: Take guests' Room Service phone orders. Follow the prepared scenario to encourage up-selling. Give the approximate time of delivery for the order. Post charges to guest rooms. Complete necessary paperwork. Operate point of sale system. Provide general office support. Memorize menus, specials, ingredients, preparations, prices, and service times. Be pleasant, smile, and greet all guests, using surnames when possible. Attend to and anticipate guests' needs. Maintain knowledge of hotel features/services, outlets, hours of operation, etc. Assist in other areas as needed. Required Skills/Abilities: Ability to provide friendly, efficient, and courteous service to guests. Ability to work under pressure, be organized, self-motivated and work well with others. Strong positive attitude and ability to initiate light conversation with guests. Knowledge of hotel property and operating hours of each guest service area. Basic knowledge of Charleston and surrounding areas. Knowledge of proper handling and storage of food and beverage items. Education and Experience: High school diploma or equivalent. Physical Requirements: Must be able to lift equipment, supplies, etc. of at least 30 pounds; push and pull equipment, supplies, etc. at least 75 pounds. Regularly required to stand, walk, talk, and hear; frequently required to use hands to finger, handle, feel, and reach with hands and arms; frequently required to sit, climb or balance, stoop, kneel, and crouch. Must be able to resolve problems, handle conflict, and make effective decisions under pressure. The role may require extended periods of time on your feet, especially during peak hotel hours or events. Clear vision is important for reading reports, analyzing data, and overseeing Concierge activities. Good hearing is necessary for effective communication with colleagues, guests, and stakeholders. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. BHC is an equal employment opportunity employer. Employment decisions are based on merit and business needs, and are not based on race, color, sex (including pregnancy, childbirth, and related medical conditions), citizenship status, national origin, ancestry, gender identity or expression, sexual orientation, age, religion, creed, physical or mental disability, marital status, veteran status, uniformed service, political affiliation, genetic information, or any other factor or characteristic protected by applicable law.
The primary role of the Room Service Order Taker is to adhere to hotel specifications and standards in maintaining the highest standards possible for guests by taking friendly and efficient phone orders for Room Service. The following is a summary of the major responsibilities for the position: Take guests' Room Service phone orders. Follow the prepared scenario to encourage up-selling. Give the approximate time of delivery for the order. Post charges to guest rooms. Complete necessary paperwork. Operate point of sale system. Provide general office support. Memorize menus, specials, ingredients, preparations, prices, and service times. Be pleasant, smile, and greet all guests, using surnames when possible. Attend to and anticipate guests' needs. Maintain knowledge of hotel features/services, outlets, hours of operation, etc. Assist in other areas as needed. Required Skills/Abilities: Ability to provide friendly, efficient, and courteous service to guests. Ability to work under pressure, be organized, self-motivated and work well with others. Strong positive attitude and ability to initiate light conversation with guests. Knowledge of hotel property and operating hours of each guest service area. Basic knowledge of Charleston and surrounding areas. Knowledge of proper handling and storage of food and beverage items. Education and Experience: High school diploma or equivalent. Physical Requirements: Must be able to lift equipment, supplies, etc. of at least 30 pounds; push and pull equipment, supplies, etc. at least 75 pounds. Regularly required to stand, walk, talk, and hear; frequently required to use hands to finger, handle, feel, and reach with hands and arms; frequently required to sit, climb or balance, stoop, kneel, and crouch. Must be able to resolve problems, handle conflict, and make effective decisions under pressure. The role may require extended periods of time on your feet, especially during peak hotel hours or events. Clear vision is important for reading reports, analyzing data, and overseeing Concierge activities. Good hearing is necessary for effective communication with colleagues, guests, and stakeholders. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. BHC is an equal employment opportunity employer. Employment decisions are based on merit and business needs, and are not based on race, color, sex (including pregnancy, childbirth, and related medical conditions), citizenship status, national origin, ancestry, gender identity or expression, sexual orientation, age, religion, creed, physical or mental disability, marital status, veteran status, uniformed service, political affiliation, genetic information, or any other factor or characteristic protected by applicable law.