ServiceNow
Executive Assistant
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today
ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description
At ServiceNow, our technology makes the world work for everyoneand our people make it possible. We are seeking a highly experienced and proactive Executive Assistant to support the Senior Vice President of Global Industries & Solutions. This individual will serve as a critical partner to a dynamic, visionary executive leading one of the most strategic and fast-moving areas of our business. The ideal candidate anticipates needs, brings structure to complexity, and creates space for the SVP to focus on leading at scale. This is a high-impact role requiring exceptional judgment, professionalism, and the ability to thrive in a fast-paced, global environment. What you get to do in this role: Provide high-level administrative and strategic support to the SVP, Global Industries & Solutions Proactively manage a complex, rapidly evolving calendarprioritizing time with intention and clarity Anticipate the SVP's needs and take initiative to remove roadblocks, streamline decision-making, and keep priorities moving Coordinate global travel and logistics with precision and foresight, ensuring seamless execution and contingency planning Prepare briefing materials, pre-reads, and communications for internal meetings, customer engagements, and executive forums Track key action items and follow-ups, ensuring accountability and visibility across the leadership team Use judgment to move at appropriate pace, remove blockers and expedite Global Industries & Solutions team performance Handle confidential information with the highest level of discretion and professionalism Serve as a liaison between the SVP and internal stakeholders, partners, and customersmodeling ServiceNow's values in every interaction Partner with the Chief of Staff and senior leaders to support team operations, communications, and culture initiatives Qualifications
To be successful in this role you have: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. 10+ years of experience supporting a senior executive (SVP level or above) in a global, fast-paced organization; experience in enterprise software, sales, or strategy functions strongly preferred Demonstrated ability to anticipate needs, exercise sound judgment, and operate independently with a high degree of ownership Track record of prowess in navigating organizations, including building relationships with peer EAs and team members to help overcome organizational silos or barriers Exceptional organizational and time management skills; ability to manage multiple priorities and pivot quickly Excellent written and verbal communication skills; executive presence and professionalism in all interactions Flexibility on working hours with ability to accommodate global teams and meetings, on occasion Proficiency in Microsoft Suite, Zoom, and enterprise expense/travel tools such as Concur A high level of emotional intelligence, discretion, and commitment to confidentiality A collaborative, low-ego approach and a strong sense of purpose in enabling the success of others
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today
ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description
At ServiceNow, our technology makes the world work for everyoneand our people make it possible. We are seeking a highly experienced and proactive Executive Assistant to support the Senior Vice President of Global Industries & Solutions. This individual will serve as a critical partner to a dynamic, visionary executive leading one of the most strategic and fast-moving areas of our business. The ideal candidate anticipates needs, brings structure to complexity, and creates space for the SVP to focus on leading at scale. This is a high-impact role requiring exceptional judgment, professionalism, and the ability to thrive in a fast-paced, global environment. What you get to do in this role: Provide high-level administrative and strategic support to the SVP, Global Industries & Solutions Proactively manage a complex, rapidly evolving calendarprioritizing time with intention and clarity Anticipate the SVP's needs and take initiative to remove roadblocks, streamline decision-making, and keep priorities moving Coordinate global travel and logistics with precision and foresight, ensuring seamless execution and contingency planning Prepare briefing materials, pre-reads, and communications for internal meetings, customer engagements, and executive forums Track key action items and follow-ups, ensuring accountability and visibility across the leadership team Use judgment to move at appropriate pace, remove blockers and expedite Global Industries & Solutions team performance Handle confidential information with the highest level of discretion and professionalism Serve as a liaison between the SVP and internal stakeholders, partners, and customersmodeling ServiceNow's values in every interaction Partner with the Chief of Staff and senior leaders to support team operations, communications, and culture initiatives Qualifications
To be successful in this role you have: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. 10+ years of experience supporting a senior executive (SVP level or above) in a global, fast-paced organization; experience in enterprise software, sales, or strategy functions strongly preferred Demonstrated ability to anticipate needs, exercise sound judgment, and operate independently with a high degree of ownership Track record of prowess in navigating organizations, including building relationships with peer EAs and team members to help overcome organizational silos or barriers Exceptional organizational and time management skills; ability to manage multiple priorities and pivot quickly Excellent written and verbal communication skills; executive presence and professionalism in all interactions Flexibility on working hours with ability to accommodate global teams and meetings, on occasion Proficiency in Microsoft Suite, Zoom, and enterprise expense/travel tools such as Concur A high level of emotional intelligence, discretion, and commitment to confidentiality A collaborative, low-ego approach and a strong sense of purpose in enabling the success of others