LinkedIn
Customer Solutions Engineer, Marketing Solutions
LinkedIn, Sunnyvale, California, United States, 94086
Customer Solutions Engineer, Marketing Solutions
LinkedIn is the world's largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We're also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that's built on trust, care, inclusion, and fun
where everyone can succeed. Join us to transform the way the world works. Job Description
The role is open to New York City, San Francisco or Sunnyvale. At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team. The LinkedIn API Program enables customers and partners to maximize their performance?on LinkedIn and is a core part of how we plan to?scale LinkedIn's Marketing Solutions business?into the future. We are looking for a Customer Solutions Engineer to play a key role in supporting this Program globally with a focus on advertiser demand. As a Customer Solutions Engineer, you will operate as the?connective tissue?between LinkedIn Marketers, our Partner Platforms, and our API ecosystem, helping marketers grow and advance their business through partner solutions or direct integrations. Responsibilities Work with sales and partner teams to interpret customer requirements and deliver integrated solutions that will drive end-customer success. Develop and maintain relationships with key strategic partners; build trust through your deep technical expertise of their platforms and customer needs. Collaborate?with cross-functionally with Sales and Product teams to develop, manage and grow partner relationships with a focus on technical aspects (i.e.?technical presentations, trainings, consultations, and best practices). Be an expert on LinkedIn's API capabilities and partner offerings from a technical lens; partner with sales teams to recommend partner solutions and deploy?or advance successful customer integrations. Advocate for API improvements with internal product and partner engineering teams that will benefit end-customers; highlight issues,?trends,?and opportunities for integration enhancements. Develop integration guides and best practices to accelerate API adoption, improve time to-revenue and deliver a great customer experience. Maintain subject matter expertise?on?marketing technology and API trends. Qualifications
Basic Qualifications Bachelor's degree in a quantitative major, such as Marketing or Engineering 3+?years' experience?in?troubleshooting technical issues?in a client facing?role?and/or technical account management experience. Minimum 3 years working with?AdTech/marketing technology platforms or API partner and developer programs?. Experience with Marketing Technologies or similar platform and knowledge of 1st party data collection Preferred Qualifications Comfortable in operating with ambiguity and being proactive in finding solutions Experience in Solutions Engineering or Technical Consulting is strongly preferred Experience working with conversion tracking methodologies (Server to Server integrations, container tags, conversion tags, etc). Familiarity with development and API technologies, such as JavaScript and REST Proficiency?in online media, ad technology, marketing technology and API partner and developer programs. Proven track record?of?solving complex technical problems and providing an excellent experience for customers in the process. Passionate about partner ecosystems and businesses; you enjoy staying informed about industry advances and new innovations in the space. Skilled in interacting with sales/partner business leads and technical stakeholders and translating complex customer needs. Excellent communicator; experience in technical writing. Outstanding organizational and planning skills,?demonstrated ability to work with complex cross-functional teams and prioritize?multiple?projects simultaneously in?a?rapidly growing and changing environment. Enthusiastic, can-do attitude; enjoy working with customers, solving their?problems,?and innovating in a fast-paced environment Skills Experience with Digital Marketing Consultative Approach Knowledge of API workflows and how they operate through Partner Integrations Presentation Skills to internal and external stakeholders LinkedIn is committed to fair and equitable compensation practices. The pay range for this role is $105,000 to $170,000. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location. This may be different in other locations due to differences in the cost of labor. The total compensation package for this position may also include annual performance bonus, stock, benefits and/or other applicable incentive compensation plans.
LinkedIn is the world's largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We're also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that's built on trust, care, inclusion, and fun
where everyone can succeed. Join us to transform the way the world works. Job Description
The role is open to New York City, San Francisco or Sunnyvale. At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team. The LinkedIn API Program enables customers and partners to maximize their performance?on LinkedIn and is a core part of how we plan to?scale LinkedIn's Marketing Solutions business?into the future. We are looking for a Customer Solutions Engineer to play a key role in supporting this Program globally with a focus on advertiser demand. As a Customer Solutions Engineer, you will operate as the?connective tissue?between LinkedIn Marketers, our Partner Platforms, and our API ecosystem, helping marketers grow and advance their business through partner solutions or direct integrations. Responsibilities Work with sales and partner teams to interpret customer requirements and deliver integrated solutions that will drive end-customer success. Develop and maintain relationships with key strategic partners; build trust through your deep technical expertise of their platforms and customer needs. Collaborate?with cross-functionally with Sales and Product teams to develop, manage and grow partner relationships with a focus on technical aspects (i.e.?technical presentations, trainings, consultations, and best practices). Be an expert on LinkedIn's API capabilities and partner offerings from a technical lens; partner with sales teams to recommend partner solutions and deploy?or advance successful customer integrations. Advocate for API improvements with internal product and partner engineering teams that will benefit end-customers; highlight issues,?trends,?and opportunities for integration enhancements. Develop integration guides and best practices to accelerate API adoption, improve time to-revenue and deliver a great customer experience. Maintain subject matter expertise?on?marketing technology and API trends. Qualifications
Basic Qualifications Bachelor's degree in a quantitative major, such as Marketing or Engineering 3+?years' experience?in?troubleshooting technical issues?in a client facing?role?and/or technical account management experience. Minimum 3 years working with?AdTech/marketing technology platforms or API partner and developer programs?. Experience with Marketing Technologies or similar platform and knowledge of 1st party data collection Preferred Qualifications Comfortable in operating with ambiguity and being proactive in finding solutions Experience in Solutions Engineering or Technical Consulting is strongly preferred Experience working with conversion tracking methodologies (Server to Server integrations, container tags, conversion tags, etc). Familiarity with development and API technologies, such as JavaScript and REST Proficiency?in online media, ad technology, marketing technology and API partner and developer programs. Proven track record?of?solving complex technical problems and providing an excellent experience for customers in the process. Passionate about partner ecosystems and businesses; you enjoy staying informed about industry advances and new innovations in the space. Skilled in interacting with sales/partner business leads and technical stakeholders and translating complex customer needs. Excellent communicator; experience in technical writing. Outstanding organizational and planning skills,?demonstrated ability to work with complex cross-functional teams and prioritize?multiple?projects simultaneously in?a?rapidly growing and changing environment. Enthusiastic, can-do attitude; enjoy working with customers, solving their?problems,?and innovating in a fast-paced environment Skills Experience with Digital Marketing Consultative Approach Knowledge of API workflows and how they operate through Partner Integrations Presentation Skills to internal and external stakeholders LinkedIn is committed to fair and equitable compensation practices. The pay range for this role is $105,000 to $170,000. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location. This may be different in other locations due to differences in the cost of labor. The total compensation package for this position may also include annual performance bonus, stock, benefits and/or other applicable incentive compensation plans.