Volunteer, Student Intern- Patient Access

Family Health Centers Of San Diego

Family Health Centers of San Diego (FHCSD) proudly provides the opportunity for its team members to make a difference in our community every day. As an established, non-profit organization, FHCSD has close to 1,500 employees and continues to grow. The rewards of working at FHCSD are much more than a paycheck and excellent benefits. It is the impact and contribution to our neighborhoods and community that our employees value most. Expanding on its vision to be "Exceptional in Every Way," FHCSD is also a national leader among community health centers through accreditation by the Joint Commission and designation as a Patient Centered Medical Home (PCMH) by the Joint Commission and the National Committee for Quality Assurance (NCQA). FHCSD was recently awarded the prestigious 2014 Crystal Award for Workplace Excellence by the San Diego Society for Human Resource Management (SHRM). We are always looking for talented and dedicated professionals to join our team! Patient Access Intern

A Patient Access Intern will assist leaders in the smooth running of special projects within the referrals department, call center, patient engagement, process improvements, and enrollment. The intern will be required to create reports, analyze data, support, understand the organizations needs, and support ongoing projects. Under the supervision of the department representative, volunteer provides clerical and administrative support to the assigned department and will gain knowledge of community health care through exposure to the FHCSD community health model. Job Roles

Performs other duties as assigned. Performs volunteer duties as assigned, within scope of assignment, under direct supervision. Requirements

Currently enrolled in a masters degree program such as business, health administration, public health, or other related fields Ability to work professionally (independently and collaboratively) Solution-oriented and willing to work for long hours to meet project deadlines Proven ability to plan and manage resources Proficiency with data analysis and interpreting results Strong verbal and written communication skills Adaptable, efficient, and resourceful Interest in healthcare administration, federally qualified health centers (FQHCs) and improving health services for uninsured, low-income populations Strong knowledge of Microsoft applications Spanish/English/Arabic fluency desired, but not required Physical Requirements/Working Environment

Bending (neck): OCCASIONALLY (1 - 3 HRS) Bending (waist): RARELY (0-1 HRS) Carrying 0 - 10 lbs: RARELY (0-1 HRS) Carrying 11 - 25 lbs: NEVER Carrying 25 - 50 lbs: NEVER Carrying 51 - 75 lbs: NEVER Carrying 75 lbs: NEVER Climbing (ladder): NEVER Climbing (stairs): RARELY (0-1 HRS) Driving: To drive from one clinic or another, or in the community: REGULAR DRIVING (MORE THAN 3 DAYS PER WEEK) Exposure to dust, gas, fumes, or chemicals: Office supplies Fine manipulation: OCCASIONALLY (1 - 3 HRS) Kneeling: RARELY (0-1 HRS) Lifting 0 - 10 lbs: RARELY (0-1 HRS) Lifting 11 - 25 lbs: NEVER Lifting 25 - 50 lbs: NEVER Lifting 51 - 75 lbs: NEVER Lifting over 75 lbs: NEVER Power Grasping: OCCASIONALLY (1 - 3 HRS) Pulling 0 - 10 lbs: OCCASIONALLY (1 - 3 HRS) Pulling 11 - 25 lbs: RARELY (0-1 HRS) Pulling 25 - 50 lbs: RARELY (0-1 HRS) Pulling 51 - 75 lbs: NEVER Pulling over 75 lbs: NEVER Pushing 0 - 10 lbs: RARELY (0-1 HRS) Pushing 11 - 25 lbs: RARELY (0-1 HRS) Pushing 25 - 50 lbs: RARELY (0-1 HRS) Pushing 51 - 75 lbs: NEVER Pushing over 75 lbs: NEVER Reaching (above shoulder level): RARELY (0-1 HRS) Reaching (below shoulder level): RARELY (0-1 HRS) Repetitive use of hand: CONSTANTLY (6+ HRS) Simple Grasping: OCCASIONALLY (1 - 3 HRS) Sitting: CONSTANTLY (6+ HRS) Standing: OCCASIONALLY (1 - 3 HRS) Twisting: RARELY (0-1 HRS) Use of Personal Protective Equipment: N/A Walking: OCCASIONALLY (1 - 3 HRS) Working around equipment and machinery: Office equipment Ages of Patients Served: N/A