Harley-Davidson
Analyst Warranty
The Analyst Warranty role supports Domestic and International Warranty Operations business processes and systems. This position works closely with Domestic and International Warranty Operation Leads, and market adjudicators to research, analyze, and resolve Warranty system and process issues and maintain reference documentation. This position will also assist in identifying opportunities for continuous improvement and assist in the development and implementation of special projects and training. Job Responsibilities: Reviews warranty claims and approves for payment as required Keeps pace with claims processing technologies, procedures, and policies. Balances multiple tasks and seeing them through to closure. Continuously improve dealers' competency around warranty with minimal guidance Works in a collaborative team environment, recognizing when team members require support and provides support as needed Assists in developing training for domestic and international dealer and adjudicator personnel as needed Conducts domestic and international adjudicator audits Provides a high level of expertise and product / process knowledge to warranty adjudicators Education Requirements: High School Diploma or Equivalent Required Education Specifications: N/A Experience Requirements: Required: Typically requires a minimum of 3 years of related experience. Strong analytical process and principle-based problem-solving capabilities Project implementation experience Demonstrated teamwork skills and the ability to work in self-directed work group Ability to adapt to changes Good interpersonal skills Ability to communicate professionally both verbally and written Ability to work with international partners Preferred: AS400 and SAP system knowledge Knowledge of Harley-Davidson Warranty Policies are desired Harley-Davidson is an equal opportunity employer that continues to build a culture of inclusion, belonging and equity through our commitment to attracting and retaining diverse talent from all backgrounds, without regard to race, color, religion, sex, sexual orientation, national origin, gender identity, age, disability, veteran status or any other characteristic protected by law. We believe in fairness and providing a level playing field for all. We foster a culture that thrives on diverse perspectives and contributions to ignite the creativity and innovation to fuel our business and enhance the employee and customer experience. The pay range shown represents the national average pay range for this role. Your pay may be more or less than the stated range and is dependent on your geographic location and level of experience. We offer an inclusive compensation package for all full-time salaried employees including, but not limited to, annual bonus programs, health insurance benefits, a 401k program, onsite fitness centers and employee stores, employee discounts on products and accessories, and more. Applicants must be currently authorized to work in the United States. Direct Reports: No Travel Required: 0 - 10% Pay Range: 48,100 - 72,100 Visa Sponsorship: This position is not eligible for visa sponsorship Relocation: This position is not eligible for relocation assistance
The Analyst Warranty role supports Domestic and International Warranty Operations business processes and systems. This position works closely with Domestic and International Warranty Operation Leads, and market adjudicators to research, analyze, and resolve Warranty system and process issues and maintain reference documentation. This position will also assist in identifying opportunities for continuous improvement and assist in the development and implementation of special projects and training. Job Responsibilities: Reviews warranty claims and approves for payment as required Keeps pace with claims processing technologies, procedures, and policies. Balances multiple tasks and seeing them through to closure. Continuously improve dealers' competency around warranty with minimal guidance Works in a collaborative team environment, recognizing when team members require support and provides support as needed Assists in developing training for domestic and international dealer and adjudicator personnel as needed Conducts domestic and international adjudicator audits Provides a high level of expertise and product / process knowledge to warranty adjudicators Education Requirements: High School Diploma or Equivalent Required Education Specifications: N/A Experience Requirements: Required: Typically requires a minimum of 3 years of related experience. Strong analytical process and principle-based problem-solving capabilities Project implementation experience Demonstrated teamwork skills and the ability to work in self-directed work group Ability to adapt to changes Good interpersonal skills Ability to communicate professionally both verbally and written Ability to work with international partners Preferred: AS400 and SAP system knowledge Knowledge of Harley-Davidson Warranty Policies are desired Harley-Davidson is an equal opportunity employer that continues to build a culture of inclusion, belonging and equity through our commitment to attracting and retaining diverse talent from all backgrounds, without regard to race, color, religion, sex, sexual orientation, national origin, gender identity, age, disability, veteran status or any other characteristic protected by law. We believe in fairness and providing a level playing field for all. We foster a culture that thrives on diverse perspectives and contributions to ignite the creativity and innovation to fuel our business and enhance the employee and customer experience. The pay range shown represents the national average pay range for this role. Your pay may be more or less than the stated range and is dependent on your geographic location and level of experience. We offer an inclusive compensation package for all full-time salaried employees including, but not limited to, annual bonus programs, health insurance benefits, a 401k program, onsite fitness centers and employee stores, employee discounts on products and accessories, and more. Applicants must be currently authorized to work in the United States. Direct Reports: No Travel Required: 0 - 10% Pay Range: 48,100 - 72,100 Visa Sponsorship: This position is not eligible for visa sponsorship Relocation: This position is not eligible for relocation assistance