NOMS Healthcare
Star Analyst - Full Time - Sandusky
NOMS Healthcare provides a different approach to healthcare. We are physician owned and physician led, where patient care is top of mind for all employees. Our goal is to continually improve our scope and depth of service based on the ever-changing needs of our patients. NOMS is also committed to taking an active role in the betterment of our community, particularly related to healthcare matters affecting our fellow citizens. We develop and support health care practices recognized for exceeding patient expectations, thereby setting the standard for excellence in Northern Ohio. Company culture is at our core! Our core values are more than just words; they are a way of life! We believe in being patient centered, providing high quality service, teamwork, focusing on the communities we serve, and building trust. Do our values speak to you? We are rapidly expanding and want you to join our team! We are rapidly expanding and want you to join our team! The STAR Analyst is responsible for training, supporting, and assisting end-users of the Epic EHR system across multiple healthcare facilities. This role combines at-the-elbow support, troubleshooting, training development, and workflow optimization to ensure successful adoption and utilization of the EHR system. We are looking for a highly self-motivated individual with strong multitasking abilities who thrives in a fast-paced environment. The ideal candidate can manage multiple priorities effectively, take initiative without constant supervision, and deliver results while balancing competing deadlines. Your day to day and essential functions: Develop, implement, and deliver comprehensive training programs for clinical, operational, and administrative users. Conduct classroom, virtual, and at-the-elbow training tailored to different user roles. Assess user proficiency and provide ongoing education as needed. Be available for emergency support and real-time troubleshooting. Identify, troubleshoot, and resolve workflow and system-related issues via helpdesk calls and office rounding. Work with the analyst team and vendor helpdesk to resolve software problems. Stay updated on Epic system enhancements and best practices. Test, evaluate, and assist in the implementation of software upgrades. Ensure compliance with Epic workflows, organizational policies, and regulatory standards. Generate reports on training effectiveness and identify areas for improvement. Document common support issues and contribute to knowledge base updates. What you need to succeed (competencies, education): Experience with Learning Management Systems (LMS). Familiarity with change management and adult learning methodologies. Prior experience as a clinical superuser or EHR implementation specialist. Associate's degree in healthcare, education, IT, or related field (preferred). Minimum of 3 years Epic end user experience (required). Training or educator experience (preferred). Strong understanding of clinical workflows and healthcare operations. Excellent communication, presentation, and problem-solving skills. Work environment: Flexible schedule, including some evening and weekend hours. 100% travel requirement to NOMS administration and outlying offices, which may include overnight stays. Evening and weekend on-call support. What we offer you: A wonderful environment: This position is based in our administration office in Amherst, Ohio. The office has a great team full of positive people, and the opportunity to work with stellar patients. Benefits: NOMS offers a comprehensive benefit package including medical, dental, vision, life insurance, and a variety of a la carte options. NOMS also has a focus on employee health, offering an impressive wellness incentive program. Competitive pay: We are proud to be an organization offering competitive pay in the area. Our Human Resources team looks at wages on an annual basis to ensure we are in line with our competitors. Career growth & development opportunities: We value promoting from within and have leadership and development training program for individuals who want to move up. We are proud to have managers who started as medical receptionists and have worked their way up. Working conditions & physical demands: Office setting, well-ventilated and well-lit. Work involves frequent telephone contact with patients. Work may be stressful at times. Interaction with others is constant and interruptive. Normal office environment. Work is typically performed at a desk or table requiring the use of standard office equipment. Intermittent sitting, standing, and stooping. May view computer screen for long periods of time. Work may be stressful at times. Interaction with others is constant and interruptive. This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities, and working conditions may change as needs evolve. NOMS Healthcare is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, veteran status, or any other legally protected characteristic. All employment decisions are based on qualifications, merit, and business needs.
NOMS Healthcare provides a different approach to healthcare. We are physician owned and physician led, where patient care is top of mind for all employees. Our goal is to continually improve our scope and depth of service based on the ever-changing needs of our patients. NOMS is also committed to taking an active role in the betterment of our community, particularly related to healthcare matters affecting our fellow citizens. We develop and support health care practices recognized for exceeding patient expectations, thereby setting the standard for excellence in Northern Ohio. Company culture is at our core! Our core values are more than just words; they are a way of life! We believe in being patient centered, providing high quality service, teamwork, focusing on the communities we serve, and building trust. Do our values speak to you? We are rapidly expanding and want you to join our team! We are rapidly expanding and want you to join our team! The STAR Analyst is responsible for training, supporting, and assisting end-users of the Epic EHR system across multiple healthcare facilities. This role combines at-the-elbow support, troubleshooting, training development, and workflow optimization to ensure successful adoption and utilization of the EHR system. We are looking for a highly self-motivated individual with strong multitasking abilities who thrives in a fast-paced environment. The ideal candidate can manage multiple priorities effectively, take initiative without constant supervision, and deliver results while balancing competing deadlines. Your day to day and essential functions: Develop, implement, and deliver comprehensive training programs for clinical, operational, and administrative users. Conduct classroom, virtual, and at-the-elbow training tailored to different user roles. Assess user proficiency and provide ongoing education as needed. Be available for emergency support and real-time troubleshooting. Identify, troubleshoot, and resolve workflow and system-related issues via helpdesk calls and office rounding. Work with the analyst team and vendor helpdesk to resolve software problems. Stay updated on Epic system enhancements and best practices. Test, evaluate, and assist in the implementation of software upgrades. Ensure compliance with Epic workflows, organizational policies, and regulatory standards. Generate reports on training effectiveness and identify areas for improvement. Document common support issues and contribute to knowledge base updates. What you need to succeed (competencies, education): Experience with Learning Management Systems (LMS). Familiarity with change management and adult learning methodologies. Prior experience as a clinical superuser or EHR implementation specialist. Associate's degree in healthcare, education, IT, or related field (preferred). Minimum of 3 years Epic end user experience (required). Training or educator experience (preferred). Strong understanding of clinical workflows and healthcare operations. Excellent communication, presentation, and problem-solving skills. Work environment: Flexible schedule, including some evening and weekend hours. 100% travel requirement to NOMS administration and outlying offices, which may include overnight stays. Evening and weekend on-call support. What we offer you: A wonderful environment: This position is based in our administration office in Amherst, Ohio. The office has a great team full of positive people, and the opportunity to work with stellar patients. Benefits: NOMS offers a comprehensive benefit package including medical, dental, vision, life insurance, and a variety of a la carte options. NOMS also has a focus on employee health, offering an impressive wellness incentive program. Competitive pay: We are proud to be an organization offering competitive pay in the area. Our Human Resources team looks at wages on an annual basis to ensure we are in line with our competitors. Career growth & development opportunities: We value promoting from within and have leadership and development training program for individuals who want to move up. We are proud to have managers who started as medical receptionists and have worked their way up. Working conditions & physical demands: Office setting, well-ventilated and well-lit. Work involves frequent telephone contact with patients. Work may be stressful at times. Interaction with others is constant and interruptive. Normal office environment. Work is typically performed at a desk or table requiring the use of standard office equipment. Intermittent sitting, standing, and stooping. May view computer screen for long periods of time. Work may be stressful at times. Interaction with others is constant and interruptive. This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities, and working conditions may change as needs evolve. NOMS Healthcare is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, veteran status, or any other legally protected characteristic. All employment decisions are based on qualifications, merit, and business needs.