The Road Home
Job Summary
The Veterans Case Manager provides housing and stability supports to Veteran households in Salt Lake County via the Supportive Services for Veteran Families (SSVF) program. This will be accomplished by seeking out housing insecure individuals and families in shelters, transitional housing, places not meant for human habitation, or facing eviction to assess their eligibility for housing assistance and benefits with the goal of helping Veteran households exit homelessness or stabilize in housing. This position will also entail following Veteran families into housing as they receive ongoing rental and case management support including, but not limited to, assisting Veteran households with identifying barriers and connecting to a wide array of community supports and resources to promote housing stability and self-sufficiency. A large amount of the client facing work will require case managers to be comfortable meeting with clients 1:1 in the community and in their homes. This position is fast paced and time sensitive in its nature, requiring strong organizational skills and the ability to manage many responsibilities at once across homeless Veteran outreach services and housing stability case management services. *Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions, so please still apply. *Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time. Location Pamela Atkinson Resource Center 3380 S 1000 W, South Salt Lake, UT 84119 Reports to Veterans Services Manager Position Status Full-Time Grade, Salary Rate Grade 6, $18.90/hour FLSA Status Non-Exempt Shift Monday
Friday, 40 hours Job Duties Outreach duties will include creating tailored housing plans to fit the specific barriers of a Veteran and their household with consideration for their individualized needs and goals. Required ability to independently manage a caseload including tracking and meeting ongoing eligibility requirements, prioritizing tasks and daily schedule, and using a progressively engaged approach to balance administrative and client facing duties. Maintain positive, professional interactions with emergency services, property managers, staff at homeless resource centers, employees of the Veterans Administration and other community partners. Provide direct case management services to clients, including crisis intervention, creative problem solving, basic needs services, obtaining vital documents, agency and community resource utilization, and connecting to housing programs/resources. Attend weekly staff meetings and other meetings as assigned. Maintain records, case management notes, incident reports and statistical data as required and participate in research and/or special projects as needed. Assist with and promote community education, response, and problem solving around homelessness issues. Drive an agency vehicle to various locations and maintain cleanliness of agency vehicle. Keep vehicle stocked with basic need items and submit gas receipts to supervisor in a timely manner. Demonstrates awareness and desire to understand diverse populations, including an ability to contribute to the agency's commitment to enhancing awareness and appreciation of diverse ethnic and cultural heritages Ability to contribute to the agency's commitment to enhancing awareness and appreciation alongside adhering to and believing in the mission of The Road Home. Willingness to understand that housing first, harm reduction, and low barrier access to resources are best practice and essential to the mission at The Road Home. Ability to set and maintain good boundaries, using Trauma-Informed Care as a guideline. Other duties as assigned. Promoting Best Practice Demonstrates awareness and desire to understand diverse populations Ability to contribute to the Agency's commitment to enhancing awareness and appreciation Willingness to understand that housing first, harm reduction, low barrier access to resources is best practice and essential to our mission at The Road Home. Ability to set and maintain good boundaries, using Trauma-Informed Care as a guideline *Other duties as assigned Required Skills and Abilities Working knowledge of Microsoft Suite Ability to collaborate professionally with community partners Must pass a pre-employment background check and drug screen. Education and Experience Lived, work, or volunteer experience required, or a degree in a related field. Experience working with diverse and vulnerable populations is required. Experience with mental health and substance use disorders preferred. Knowledge of homeless populations and community housing resources preferred. Physical and Equipment Requirements Ability to assist client with moving, including lifting furniture. Ability to perform outreach in extreme weather conditions, including summer heat and winter snow; be willing and able to perform outreach on foot up to five miles per day while wearing a backpack with supplies. Ability to stand and walk for at least an hour at a time. Ability to use steps, stairs, ladders, climb, reach, twist, bend, squat and stoop. The ability and license to drive an agency vehicle. Must be at least 21 and hold a current, valid driver's license to be covered under The Road Home insurance for driving agency vehicles.
The Veterans Case Manager provides housing and stability supports to Veteran households in Salt Lake County via the Supportive Services for Veteran Families (SSVF) program. This will be accomplished by seeking out housing insecure individuals and families in shelters, transitional housing, places not meant for human habitation, or facing eviction to assess their eligibility for housing assistance and benefits with the goal of helping Veteran households exit homelessness or stabilize in housing. This position will also entail following Veteran families into housing as they receive ongoing rental and case management support including, but not limited to, assisting Veteran households with identifying barriers and connecting to a wide array of community supports and resources to promote housing stability and self-sufficiency. A large amount of the client facing work will require case managers to be comfortable meeting with clients 1:1 in the community and in their homes. This position is fast paced and time sensitive in its nature, requiring strong organizational skills and the ability to manage many responsibilities at once across homeless Veteran outreach services and housing stability case management services. *Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions, so please still apply. *Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time. Location Pamela Atkinson Resource Center 3380 S 1000 W, South Salt Lake, UT 84119 Reports to Veterans Services Manager Position Status Full-Time Grade, Salary Rate Grade 6, $18.90/hour FLSA Status Non-Exempt Shift Monday
Friday, 40 hours Job Duties Outreach duties will include creating tailored housing plans to fit the specific barriers of a Veteran and their household with consideration for their individualized needs and goals. Required ability to independently manage a caseload including tracking and meeting ongoing eligibility requirements, prioritizing tasks and daily schedule, and using a progressively engaged approach to balance administrative and client facing duties. Maintain positive, professional interactions with emergency services, property managers, staff at homeless resource centers, employees of the Veterans Administration and other community partners. Provide direct case management services to clients, including crisis intervention, creative problem solving, basic needs services, obtaining vital documents, agency and community resource utilization, and connecting to housing programs/resources. Attend weekly staff meetings and other meetings as assigned. Maintain records, case management notes, incident reports and statistical data as required and participate in research and/or special projects as needed. Assist with and promote community education, response, and problem solving around homelessness issues. Drive an agency vehicle to various locations and maintain cleanliness of agency vehicle. Keep vehicle stocked with basic need items and submit gas receipts to supervisor in a timely manner. Demonstrates awareness and desire to understand diverse populations, including an ability to contribute to the agency's commitment to enhancing awareness and appreciation of diverse ethnic and cultural heritages Ability to contribute to the agency's commitment to enhancing awareness and appreciation alongside adhering to and believing in the mission of The Road Home. Willingness to understand that housing first, harm reduction, and low barrier access to resources are best practice and essential to the mission at The Road Home. Ability to set and maintain good boundaries, using Trauma-Informed Care as a guideline. Other duties as assigned. Promoting Best Practice Demonstrates awareness and desire to understand diverse populations Ability to contribute to the Agency's commitment to enhancing awareness and appreciation Willingness to understand that housing first, harm reduction, low barrier access to resources is best practice and essential to our mission at The Road Home. Ability to set and maintain good boundaries, using Trauma-Informed Care as a guideline *Other duties as assigned Required Skills and Abilities Working knowledge of Microsoft Suite Ability to collaborate professionally with community partners Must pass a pre-employment background check and drug screen. Education and Experience Lived, work, or volunteer experience required, or a degree in a related field. Experience working with diverse and vulnerable populations is required. Experience with mental health and substance use disorders preferred. Knowledge of homeless populations and community housing resources preferred. Physical and Equipment Requirements Ability to assist client with moving, including lifting furniture. Ability to perform outreach in extreme weather conditions, including summer heat and winter snow; be willing and able to perform outreach on foot up to five miles per day while wearing a backpack with supplies. Ability to stand and walk for at least an hour at a time. Ability to use steps, stairs, ladders, climb, reach, twist, bend, squat and stoop. The ability and license to drive an agency vehicle. Must be at least 21 and hold a current, valid driver's license to be covered under The Road Home insurance for driving agency vehicles.