Partners Group
What it's about
As a Service Desk Analyst, you will act as the point of guidance, direction and escalation for the team and our employees and external collaborators worldwide. You will be part of our Global IT Services team within a dynamic and high-performing organization.
Location: 100% on-site in our New York office (Next to Bryant Park)
Your Opportunity to Make an Impact Day to day Ticket Management (ServiceNow) providing timely and consistent support to our end users, acknowledging, and recording all issues and requests accordingly. Providing best-in-class customer service and desk-side IT support via remote channels such as chat, phone, email, or remote access tools, as well as on-site support for employees, VIP guests, and PG staff visiting the New York office. Ensuring new hires have a perfect start with a structured IT onboarding and a high-touch onboarding experience (desk setup, mobile device enrollment and VPN first steps) Assist with user and group administration in cloud & on-premises environments, applications, and systems. Supporting internal and external events and meetings with AV setup, video-conferencing and live streaming technologies. Promote the best IT security practices according to our policies and guidelines Perform proactive checks of meeting rooms to ensure the IT technology is always ready for use Work with 3rd party vendors to ensure services delivered meet PG expectations. Troubleshooting of connectivity issues for local (Wi-Fi and wired networks) and remote networks (VPN and Azure VDI). Support Office Management with IT setup for desk moves and event spaces when required. What we expect
At least 3 years of experience in a Service Desk / Technical Support role, experience within the financial industry and/or within a global team is strongly preferred.
ITIL certification is strongly preferred. Excellent knowledge of Windows 11 and experience in using the following solutions: Active Directory, Azure, Intune, MS Teams, MS SharePoint, MS OneDrive, ServiceNow, Conditional Access & SharePoint. Experience in remote support, corporate video conferencing (MS-Teams, Zoom), and corporate events IT/AV Setup & Support. A strong commitment to customer service and to build & maintain relationships with stakeholders at all the levels of the company including senior management, executive or VIP level. You to work well in a fast-moving environment and keep up with the daily needs of the business through effective time management and prioritization. You are a strong critical thinker and problem solver with a passion for delivering results. You possess excellent communication skills with the demonstrated capabilities to develop strong relationships and strategically manage and influence senior stakeholders at all levels. That you take pride in your work and strive to support your teammates and our users with that work. You have a passion for the Information Technology field and helping people. That you always maintain confidentiality. What we offer
Partners Group is a global financial institution that retains the culture, pace and agility of a start-up. As a growing firm, we are committed to attracting, developing and retaining the very best talent, by offering a workplace where results are truly recognized and rewarded.
We offer a fantastic opportunity for you to grow:
Professional, international working environment Challenging, rewarding career within a growing company Collaborative environment, with on-the-job training and mentorship opportunities Competitive benefits and wellness package, including medical, dental and vision coverage 401k (Roth and pre-tax options) with company match 25 vacation days and 12 holidays annually One month sabbatical after every five years of service Company paid life and disability insurance Competitive compensation has a long-term outlook and philosophy, and our total Base pay for this role is $75,000 - 95,000, and includes a performance based annual incentive. Education assistance program Lunch stipend Fun office and team events, including volunteer opportunities to connect with and help our local communities
Make an impact on the organization by taking a lead role in the growth of our US business. Our working environment is humble, inclusive and transparent, and the structure of the firm is flat.
At Partners Group, we thrive on new ideas for the benefit of our clients, our employees and our community. We are proud to be an equal opportunity employer and support diversity of perspectives.
www.partnersgroup.com
Please be aware, fraudsters may pose as Partners Group recruiters. All genuine representatives can be identified by a verified sign on their LinkedIn profiles. If you suspect fraud or have doubts, contact us immediately at hr@partnersgroup.com
As a Service Desk Analyst, you will act as the point of guidance, direction and escalation for the team and our employees and external collaborators worldwide. You will be part of our Global IT Services team within a dynamic and high-performing organization.
Location: 100% on-site in our New York office (Next to Bryant Park)
Your Opportunity to Make an Impact Day to day Ticket Management (ServiceNow) providing timely and consistent support to our end users, acknowledging, and recording all issues and requests accordingly. Providing best-in-class customer service and desk-side IT support via remote channels such as chat, phone, email, or remote access tools, as well as on-site support for employees, VIP guests, and PG staff visiting the New York office. Ensuring new hires have a perfect start with a structured IT onboarding and a high-touch onboarding experience (desk setup, mobile device enrollment and VPN first steps) Assist with user and group administration in cloud & on-premises environments, applications, and systems. Supporting internal and external events and meetings with AV setup, video-conferencing and live streaming technologies. Promote the best IT security practices according to our policies and guidelines Perform proactive checks of meeting rooms to ensure the IT technology is always ready for use Work with 3rd party vendors to ensure services delivered meet PG expectations. Troubleshooting of connectivity issues for local (Wi-Fi and wired networks) and remote networks (VPN and Azure VDI). Support Office Management with IT setup for desk moves and event spaces when required. What we expect
At least 3 years of experience in a Service Desk / Technical Support role, experience within the financial industry and/or within a global team is strongly preferred.
ITIL certification is strongly preferred. Excellent knowledge of Windows 11 and experience in using the following solutions: Active Directory, Azure, Intune, MS Teams, MS SharePoint, MS OneDrive, ServiceNow, Conditional Access & SharePoint. Experience in remote support, corporate video conferencing (MS-Teams, Zoom), and corporate events IT/AV Setup & Support. A strong commitment to customer service and to build & maintain relationships with stakeholders at all the levels of the company including senior management, executive or VIP level. You to work well in a fast-moving environment and keep up with the daily needs of the business through effective time management and prioritization. You are a strong critical thinker and problem solver with a passion for delivering results. You possess excellent communication skills with the demonstrated capabilities to develop strong relationships and strategically manage and influence senior stakeholders at all levels. That you take pride in your work and strive to support your teammates and our users with that work. You have a passion for the Information Technology field and helping people. That you always maintain confidentiality. What we offer
Partners Group is a global financial institution that retains the culture, pace and agility of a start-up. As a growing firm, we are committed to attracting, developing and retaining the very best talent, by offering a workplace where results are truly recognized and rewarded.
We offer a fantastic opportunity for you to grow:
Professional, international working environment Challenging, rewarding career within a growing company Collaborative environment, with on-the-job training and mentorship opportunities Competitive benefits and wellness package, including medical, dental and vision coverage 401k (Roth and pre-tax options) with company match 25 vacation days and 12 holidays annually One month sabbatical after every five years of service Company paid life and disability insurance Competitive compensation has a long-term outlook and philosophy, and our total Base pay for this role is $75,000 - 95,000, and includes a performance based annual incentive. Education assistance program Lunch stipend Fun office and team events, including volunteer opportunities to connect with and help our local communities
Make an impact on the organization by taking a lead role in the growth of our US business. Our working environment is humble, inclusive and transparent, and the structure of the firm is flat.
At Partners Group, we thrive on new ideas for the benefit of our clients, our employees and our community. We are proud to be an equal opportunity employer and support diversity of perspectives.
www.partnersgroup.com
Please be aware, fraudsters may pose as Partners Group recruiters. All genuine representatives can be identified by a verified sign on their LinkedIn profiles. If you suspect fraud or have doubts, contact us immediately at hr@partnersgroup.com