Amazon
Data Center Operations Technician, Data Center Operations
Amazon, Boardman, Oregon, United States, 97818
Data Center Technician
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. We're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain
and we're looking for talented people who want to help. You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. Key Job Responsibilities
In this role as a Data Center Operations Technician, you will be responsible for the on-site management of hardware lifecycle of our IT infrastructure that includes: Working as part of the Operations team; whose primary responsibility is the maintenance and upkeep of the data center infrastructure. Server rack installation, hardware break-fix on various components, troubleshooting network issues also responding to emergent situations that affect operational stability. Working and meeting SLAs against assigned trouble tickets via a directed workflow, be the first line touch point for hardware troubleshooting and technical issues. Performing on-call duties and participating in Data Center operations, handling scheduled maintenance and change management activities that require monitoring of the data center infrastructure. Participating in team meetings for metric analysis and to discuss achieving daily/weekly goals. Having the knowledge of the policies and procedures, including safety and security, within your department, and understand the appropriate application of such knowledge. Contributing to documentation on technical issues through root cause analysis for operational issues that occur, and contribute to process improvement initiatives relevant to the data center environment. More experienced technicians may assist in training less experienced members of the team. A Day In The Life
You will support DC (Data Center) infrastructure equipment (e.g. racks, servers, networking devices, hardware components, cables, etc.), follow the instructions ticket-based environment and work on systematic problem resolution and perform routine operation activities on hardware, or spare parts, including rack install, server break/fix, rack decom etc. You will perform on-call duties and will participate in Data Center operations, handling scheduled maintenance and change management activities that require monitoring of the data center infrastructure. Show a strong aptitude for troubleshooting and problem solving. You will be involved with site management and maintain tidiness in operation areas. Your role involves covering 24x7 shift rotation.
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. We're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain
and we're looking for talented people who want to help. You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. Key Job Responsibilities
In this role as a Data Center Operations Technician, you will be responsible for the on-site management of hardware lifecycle of our IT infrastructure that includes: Working as part of the Operations team; whose primary responsibility is the maintenance and upkeep of the data center infrastructure. Server rack installation, hardware break-fix on various components, troubleshooting network issues also responding to emergent situations that affect operational stability. Working and meeting SLAs against assigned trouble tickets via a directed workflow, be the first line touch point for hardware troubleshooting and technical issues. Performing on-call duties and participating in Data Center operations, handling scheduled maintenance and change management activities that require monitoring of the data center infrastructure. Participating in team meetings for metric analysis and to discuss achieving daily/weekly goals. Having the knowledge of the policies and procedures, including safety and security, within your department, and understand the appropriate application of such knowledge. Contributing to documentation on technical issues through root cause analysis for operational issues that occur, and contribute to process improvement initiatives relevant to the data center environment. More experienced technicians may assist in training less experienced members of the team. A Day In The Life
You will support DC (Data Center) infrastructure equipment (e.g. racks, servers, networking devices, hardware components, cables, etc.), follow the instructions ticket-based environment and work on systematic problem resolution and perform routine operation activities on hardware, or spare parts, including rack install, server break/fix, rack decom etc. You will perform on-call duties and will participate in Data Center operations, handling scheduled maintenance and change management activities that require monitoring of the data center infrastructure. Show a strong aptitude for troubleshooting and problem solving. You will be involved with site management and maintain tidiness in operation areas. Your role involves covering 24x7 shift rotation.