Austin Community College
Engineer, Applications
The Applications Engineer supports ACC's IT systems, including cloud platforms, service management tools, and administration of endpoint management platforms. The role handles day-to-day administration, automation, and troubleshooting, while also providing escalation point and technical support for Windows and macOS management tools. Job Description Summary: The Applications Engineer supports ACC's IT systems, including cloud platforms, service management tools, and administration of endpoint management platforms. The role handles day-to-day administration, automation, and troubleshooting, while also providing escalation point and technical support for Windows and macOS management tools. Job Description: Provides Service Management Platform maintenance, upgrade, configuration, and client support. Creates procedures, meets unit goals, and Service Level objectives for day-to-day operations and quality improvement processes. Collaborates with the IT team members to solve procedural, operational and technical problems. Meets business and service strategy goals for client support and application management. Works with Vendors to roll out approved emerging technologies, practices, and processes. Partners with business and technology subject matter experts to ensure business requirements are optimized into technological solutions. Maintains appropriate documentation and procedures for application support. Participates in training, is required to remain current on Service Management platform features, benefits, modules, security, to ensure optimum performance of platform for user groups. Implements and/or integrates software, hardware and cloud based solutions into ACC's application stack: Collate and verify software inventory data and reconcile software inventory and usage with entitlements. Verify the accuracy of software entitlements and deployment data across the organization with assigned software and contract owners. Collaborates collegewide with business owners, development teams and technology leaders on product development, best practices, and automation: Ensure effective governance to review, enhance, and/or develop a software asset management framework, policies, processes, and procedures, metrics and KPIs. Oversees applications and operation delivery to provide timely and efficient delivery of services to customers and business partners: Analyzes workflow and works with Sr. Mgr. Applications Support to meet priorities and goals. Provides excellent customer service and support to the requesting department team members, management, vendors and staff. Core Responsibilities: Cloud & Application Engineering. Support cloud-based infrastructure (TeamDynamix, Google Workspace, AWS, etc.) and all required integrations. Support migration of applications from on-premises to the cloud, ensuring availability and cost-efficiency. Develop automation scripts and optimize performance for enterprise cloud environments. Secure and audit cloud environments in compliance with organizational policies. IT Service Management Platform Administration: Serve as technical and support owner for the ITSM platform (e.g., TeamDynamix). Configure workflows, incident/request/change/problem management modules. Integrate TeamDynamix with third-party platforms (e.g., Okta, Jamf, Workspace1, Active Directory, monitoring tools). Automate processes and APIs for enhanced user experience. Maintain platform documentation, provide training, and ensure change management compliance. macOS Endpoint Management Back-up Support: Administer Jamf Pro for managing macOS devices and apply zero-touch deployment strategies. Integrate with Apple Business Manager for automated provisioning and software management. Write and maintain automation scripts (Bash, Python, AppleScript) for deployment and compliance. Monitor and enforce security settings such as FileVault encryption and antivirus policies. Provide Tier 2/3 support and cross-team collaboration for device troubleshooting. Windows Endpoint Engineering Back-up Support: Design, build, and maintain standard Windows 10/11 images using MDT and Hyper-V. Automate deployments using PowerShell, Workspace ONE, and SCCM/MECM. Manage Windows update/patch cycles, device compliance, and driver libraries. Configure and enforce policies through Active Directory GPOs and endpoint security tools. Provide Tier 3 support and manage full device lifecycle across the campus environment. Knowledge Knowledge of Information Technology Infrastructure Library (ITIL). Customer service techniques and practices. Understanding of Relational Database Theory. Database development and maintenance. Familiarity with CAD software. Knowledge in various programming languages (Java, Perl, Python, C++ etc.). Knowledge of endpoint lifecycle management, security compliance. Skills Maintaining an established work schedule and providing on call direction as needed to resolve computer-related problems. Effectively using interpersonal and communications skills, including tact and diplomacy. Effectively using organizational and planning skills with attention to detail and follow-through. Maintaining confidentiality of work-related information and materials. Excellent communication, written and verbal, and interpersonal skills. Handling multiple projects and meeting deadlines. Technology Skills Cloud/Infra: Service management platform - TeamDynamix, Microsoft, Google Workspace (multi-domain), AWS, Workspace ONE, JAMF, VMware, Docker. Endpoint Management: Jamf Pro, Apple Business Manager, Workspace One, Microsoft MECM/SCCM, Intune. ITSM & Automation: Team Dynamix, or other service management platforms. Security & IAM: Okta, Azure AD, FileVault, BitLocker, MDM, GPOs, encryption tools. Scripting & DevOps: PowerShell, Bash, Python, AppleScript, GAM, Ansible. Database & Applications: Relational DBs, SQL, Ellucian Colleague, Accudemia, AIX. Other Systems: ProDoc, Box, Asana, Mediasite, WebEx. Required Work Experience: Two years related work experience. Preferred Work Experience: Five or more years related work experience. Experience with configuration and engineering of IT Service Management platform(s) according to ITIL best practices. Proven hands-on experience managing enterprise Windows/macOS endpoints and cloud platforms. Strong scripting background (PowerShell, Bash, Python). Experience integrating enterprise platforms and working in multi-stakeholder environments. Required Education: Bachelor's degree. Preferred Education: Bachelor's degree in computer engineering, computer science, or related field. Special Requirements / Certifications: Okta, Jamf 200/300, ITIL Foundation. AWS Certified Developer. Microsoft 365 Modern Desktop Admin. MCSD, MTA, PMI. Familiarity with Munki, AutoPkg, MunkiReport. Knowledge of modern MDM/endpoint strategies (Intune, Workspace ONE). Additional scripting capabilities (e.g., AppleScript, Ruby, PHP). Reliable transportation for travel in the Austin area as required. Physical Requirements: Work is performed in a standard office or similar environment. Subject to standing, walking, sitting, bending, reaching, pushing, and pulling. Occasional lifting of objects up to 10 pounds. Safety: Work safely and follow safety rules. Report unsafe working conditions and behavior. Take reasonable and prudent actions to prevent others from engaging in unsafe practices. Hybrid (Onsite TuesThurs, remote eligible per ACC policy) Salary Range: $
The Applications Engineer supports ACC's IT systems, including cloud platforms, service management tools, and administration of endpoint management platforms. The role handles day-to-day administration, automation, and troubleshooting, while also providing escalation point and technical support for Windows and macOS management tools. Job Description Summary: The Applications Engineer supports ACC's IT systems, including cloud platforms, service management tools, and administration of endpoint management platforms. The role handles day-to-day administration, automation, and troubleshooting, while also providing escalation point and technical support for Windows and macOS management tools. Job Description: Provides Service Management Platform maintenance, upgrade, configuration, and client support. Creates procedures, meets unit goals, and Service Level objectives for day-to-day operations and quality improvement processes. Collaborates with the IT team members to solve procedural, operational and technical problems. Meets business and service strategy goals for client support and application management. Works with Vendors to roll out approved emerging technologies, practices, and processes. Partners with business and technology subject matter experts to ensure business requirements are optimized into technological solutions. Maintains appropriate documentation and procedures for application support. Participates in training, is required to remain current on Service Management platform features, benefits, modules, security, to ensure optimum performance of platform for user groups. Implements and/or integrates software, hardware and cloud based solutions into ACC's application stack: Collate and verify software inventory data and reconcile software inventory and usage with entitlements. Verify the accuracy of software entitlements and deployment data across the organization with assigned software and contract owners. Collaborates collegewide with business owners, development teams and technology leaders on product development, best practices, and automation: Ensure effective governance to review, enhance, and/or develop a software asset management framework, policies, processes, and procedures, metrics and KPIs. Oversees applications and operation delivery to provide timely and efficient delivery of services to customers and business partners: Analyzes workflow and works with Sr. Mgr. Applications Support to meet priorities and goals. Provides excellent customer service and support to the requesting department team members, management, vendors and staff. Core Responsibilities: Cloud & Application Engineering. Support cloud-based infrastructure (TeamDynamix, Google Workspace, AWS, etc.) and all required integrations. Support migration of applications from on-premises to the cloud, ensuring availability and cost-efficiency. Develop automation scripts and optimize performance for enterprise cloud environments. Secure and audit cloud environments in compliance with organizational policies. IT Service Management Platform Administration: Serve as technical and support owner for the ITSM platform (e.g., TeamDynamix). Configure workflows, incident/request/change/problem management modules. Integrate TeamDynamix with third-party platforms (e.g., Okta, Jamf, Workspace1, Active Directory, monitoring tools). Automate processes and APIs for enhanced user experience. Maintain platform documentation, provide training, and ensure change management compliance. macOS Endpoint Management Back-up Support: Administer Jamf Pro for managing macOS devices and apply zero-touch deployment strategies. Integrate with Apple Business Manager for automated provisioning and software management. Write and maintain automation scripts (Bash, Python, AppleScript) for deployment and compliance. Monitor and enforce security settings such as FileVault encryption and antivirus policies. Provide Tier 2/3 support and cross-team collaboration for device troubleshooting. Windows Endpoint Engineering Back-up Support: Design, build, and maintain standard Windows 10/11 images using MDT and Hyper-V. Automate deployments using PowerShell, Workspace ONE, and SCCM/MECM. Manage Windows update/patch cycles, device compliance, and driver libraries. Configure and enforce policies through Active Directory GPOs and endpoint security tools. Provide Tier 3 support and manage full device lifecycle across the campus environment. Knowledge Knowledge of Information Technology Infrastructure Library (ITIL). Customer service techniques and practices. Understanding of Relational Database Theory. Database development and maintenance. Familiarity with CAD software. Knowledge in various programming languages (Java, Perl, Python, C++ etc.). Knowledge of endpoint lifecycle management, security compliance. Skills Maintaining an established work schedule and providing on call direction as needed to resolve computer-related problems. Effectively using interpersonal and communications skills, including tact and diplomacy. Effectively using organizational and planning skills with attention to detail and follow-through. Maintaining confidentiality of work-related information and materials. Excellent communication, written and verbal, and interpersonal skills. Handling multiple projects and meeting deadlines. Technology Skills Cloud/Infra: Service management platform - TeamDynamix, Microsoft, Google Workspace (multi-domain), AWS, Workspace ONE, JAMF, VMware, Docker. Endpoint Management: Jamf Pro, Apple Business Manager, Workspace One, Microsoft MECM/SCCM, Intune. ITSM & Automation: Team Dynamix, or other service management platforms. Security & IAM: Okta, Azure AD, FileVault, BitLocker, MDM, GPOs, encryption tools. Scripting & DevOps: PowerShell, Bash, Python, AppleScript, GAM, Ansible. Database & Applications: Relational DBs, SQL, Ellucian Colleague, Accudemia, AIX. Other Systems: ProDoc, Box, Asana, Mediasite, WebEx. Required Work Experience: Two years related work experience. Preferred Work Experience: Five or more years related work experience. Experience with configuration and engineering of IT Service Management platform(s) according to ITIL best practices. Proven hands-on experience managing enterprise Windows/macOS endpoints and cloud platforms. Strong scripting background (PowerShell, Bash, Python). Experience integrating enterprise platforms and working in multi-stakeholder environments. Required Education: Bachelor's degree. Preferred Education: Bachelor's degree in computer engineering, computer science, or related field. Special Requirements / Certifications: Okta, Jamf 200/300, ITIL Foundation. AWS Certified Developer. Microsoft 365 Modern Desktop Admin. MCSD, MTA, PMI. Familiarity with Munki, AutoPkg, MunkiReport. Knowledge of modern MDM/endpoint strategies (Intune, Workspace ONE). Additional scripting capabilities (e.g., AppleScript, Ruby, PHP). Reliable transportation for travel in the Austin area as required. Physical Requirements: Work is performed in a standard office or similar environment. Subject to standing, walking, sitting, bending, reaching, pushing, and pulling. Occasional lifting of objects up to 10 pounds. Safety: Work safely and follow safety rules. Report unsafe working conditions and behavior. Take reasonable and prudent actions to prevent others from engaging in unsafe practices. Hybrid (Onsite TuesThurs, remote eligible per ACC policy) Salary Range: $