Director of Data Capabilities & Digital Analytics

Director of Data Capabilities & Digital Analytics

Join to apply for the Director of Data Capabilities & Digital Analytics role at Arrow Electronics

Director of Data Capabilities & Digital Analytics

Join to apply for the Director of Data Capabilities & Digital Analytics role at Arrow Electronics

Position
Director of Data Capabilities & Digital Analytics

Position
Director of Data Capabilities & Digital Analytics
Job Description
Arrow Electronics is seeking a strategic, data-driven leader to develop and scale data-centric capabilities that drive our digital, marketing, customer, and sales enablement strategies. This role will define the vision and roadmap for leveraging data to enable personalized experiences, prescriptive recommendations, segmentation, and omnichannel engagement. Working closely with IT and cross-functional teams, you’ll lead initiatives ranging from lead scoring models and personalization engines to A/B testing and behavioral analytics—helping deliver impactful customer experiences and measurable business outcomes. This position reports to the Vice President of Digital for Arrow’s Global Components business.
What You Will Be Doing
Develop the vision, strategy, and roadmap for data-centric capabilities to:

• Enable personalized experiences across our omnichannel servicing model
• Power prescriptive recommendations for customers and internal teams
• Optimize key digital, marketing, supplier, and customer management processes
• Deliver a scalable segmentation strategy for marketing, supplier, and sales enablement
  

Build and manage these capabilities in partnership with IT and cross-functional teams through continuous optimization and improvement. Examples include:

• Lead scoring methodology
• Personalization model
• Marketing segmentation methodology
• Predictive cross-sell/up-sell engine
• Account-based marketing
• Customer journey orchestration and activation
• Agentic AI digital customer service capability
  

Develop and execute an A/B testing strategy to optimize digital experiences and marketing efforts, using data-driven insights to:

• Evaluate performance
• Refine strategies
• Enhance customer engagement
• Contribute to continuous improvement across digital platforms
  

Own and deliver digital behavioral analytics to support business strategies by ensuring:

• A scaled operating model with self-serve capabilities
• Continuous improvement informed by stakeholder feedback
• Data integrity, governance, and appropriate controls
  

Serve As a Subject Matter Expert On Data Strategy

• Partner with colleagues to evolve digital, marketing, and customer strategies
• Advise leadership on data trends, best practices, and emerging capabilities
• Drive the digital enablement of customer experience and broader business initiatives
  

What We Are Looking For

• BA/BS degree in Marketing, Mathematics, Computer Science, Business Analytics or equivalent.
• 15+ years of data product or customer analytics experience in complex global companies, including building and leading high performing product/capability teams and proven track record of driving adoption of data-centric tools and capabilities.
• Demonstrated ability to create shared vision, inspire collaboration, and drive change with momentum. Able to influence and align thinking across businesses and teams.
• Deep technical background in analytics and applied data science, including experimentation, optimization techniques, data engineering and architecture, statistics modeling, predictive modeling, and behavioral analytics.
• Experience with marketing platforms, including web analytics tools (Adobe Customer Journey Analytics, Google Analytics), marketing automation (Eloqua), account-based marketing (Demandbase), and CRM (Salesforce).
• Experience enabling organizations with advanced data-driven capabilities such as predictive customer insights and customer journey analytics, and developing data-driven experience including personalization and omni-channel customer journey orchestration.
• Experience working alongside technical teams to guide both business and technical teams through the process of prioritizing, designing, and delivering solutions that drive business value, enhance operational efficiency, and support long-term organizational goals, as well as knowledge in translating technical requests into tangible business outcomes.
• Hands-on technical experience with proficiency in SQL, data visualization (Tableau, Looker, etc.), Azure Databricks, Google BigQuery, statistical modeling applications (Stat, SAS, or SPSS) and advanced analytical tools.
• Effective communicator: A track record of presenting insights and related high priority topics to executives and peers. Comfortable with public speaking and facilitating large group sessions. Clear communicator with ability to simplify and effectively communicate complex concepts.
• Excellent collaboration skills working with internal and external stakeholders and across both business and technical teams. High degree of personal integrity; culturally sensitive & empathetic.
  

Work Arrangement
Hybrid: 3 days in office/2days work from home
What’s In It For You
At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That’s why we offer competitive financial compensation, including various compensation plans and a solid benefits package.

• Medical, Dental, Vision Insurance
• 401k, With Matching Contributions
• Short-Term/Long-Term Disability Insurance
• Health Savings Account (HSA)/Health Reimbursement Account (HRA) Options
• Paid Time Off (including sick, holiday, vacation, etc.)
• Tuition Reimbursement
• Growth Opportunities
• And more!
  

Annual Hiring Range/Hourly Rate
$157,500.00 - $251,625.00
Actual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level. The pay ratio between base pay and target incentive (if applicable) will be finalized at offer.
Location:
US-CO-Denver, Colorado (Panorama Arrow Building)
Time Type
Full time
Job Category
Business Support
EEO Statement
Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, gender, age, sexual orientation, gender identity, national origin, veteran or disability status. (Arrow EEO/AAP policy)
We anticipate this requisition will be open for a minimum of five days, though it may be open for a longer period of time. We encourage your prompt application.
In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Technology, Information and Internet

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