Receptionist

Overview

Temecula Valley Toyota  is the fastest growing Toyota dealership in the USA with phenomenal Customer Satisfaction.  View comments on Google and Yelp!  If you are an enthusiastic self-starter with a passion for customer service and enjoy working with people, then you need to be a part of our Temecula Valley Toyota Team!

Must be available to work a schedule with weekdays and weekends!

The Receptionist  courteously and efficiently answers all phone calls to the dealership in a timely and professional manner along with routing calls to the appropriate employee or department. The Receptionist  ensures to have all customers that call in have a pleasant first response from our receptionist. The ideal candidate has a high school diploma or GED and previous retail and/or customer service experience automotive dealership experience preferred. He or she must have a pleasant and courteous personality, strong administrative and organizational skills, good computer and internet skills, and an excellent customer service focus.

In addition to competitive pay, we offer our employees: Health, Dental, Vision, Life, 401K, Health & Wellness Program, community involvement and company paid vacation and holidays.

Responsibilities

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• Answer all incoming calls according to all company policies with exceptional telephone skills.
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• Direct phone calls to the appropriate parties as necessary.
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• Take written messages from occupied personnel and notify them as soon as possible regarding pending messages.
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• Coordinates questions and issues with the appropriate department personnel.
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• Addresses customer concerns and issues or escalates them as needed.
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• Helps with clerical/office tasks, such as scheduling appointments, maintaining records, sending bills, answering phones, ordering supplies, etc.
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• Maintain confidentiality of company and customer information at all times.
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• Answer service department telephone calls to the people requested and best suited to take the call and take written messages when the needed personnel are not available.
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• Assist the service staff in contacting customers to inform them that their vehicles have been completed.
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• Performs other duties as assigned.
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Qualifications

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• 2 years experience required as a Receptionist!
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• Must have the ability to handle multiply phone lines. 
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• Automotive Dealership experience a PLUS!
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• Service or hospitality industries experience a PLUS!
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• Previous retail and/or customer service experience.
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• Friendly with high energy and the willingness to go above and beyond.
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• Excellent communication, customer service, and problem solving skills, including the ability to maintain composure under stress.
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• Strong organization skills, able to multi-task, and can manage time to meet frequently changing deadlines in a fast-paced environment.
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• Must conduct oneself in a professional manner.
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• Basic computer and Microsoft Office skills.
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• Strive to respect and facilitate teamwork within all departments.
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• Professional appearance and work ethic.
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• Must be a team player with a strong sense of commitment to the customer and team members.
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• Bilingual a PLUS!
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