Product Engineer

$60,000 - $80,000

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About the Role

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ATRO is looking for a Heavy-Duty Truck Parts Product Engineer to join our team! In this role, you'll serve as a key technical resource, supporting customers and internal teams with the application, integration, and troubleshooting of heavy-duty truck parts and systems. If you have deep technical knowledge, a passion for problem-solving, and enjoy helping others, we want to hear from you.

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What You'll Do

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  Be the go-to technical expert for customers, service teams, and internal sales staff regarding heavy-duty truck parts

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  Support the warranty and claims process with accurate technical insights

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  Troubleshoot product application, compatibility, and performance issues

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  Maintain accurate logs of customer interactions and communicate key issues to field sales

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  Develop and update technical documentation including install guides, bulletins, and troubleshooting resources

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  Research and analyze usage data, market pricing, and customer feedback to identify product improvement or development opportunities

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  Work cross-functionally with engineering, sales, and marketing to ensure smooth new product launches

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  Report technical data to industry platforms such as IMDS and OptiCat

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  Assist with creating and maintaining Bills of Material (BOMs) and e-commerce product data

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  Keep CRM systems up to date with technical support interactions and findings

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  Contribute to continuous improvement of support processes and documentation

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  Stay current with new technologies and products in the heavy-duty truck space

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What You Bring

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  Bachelor's degree in Engineering or a related field, or equivalent work experience

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  Strong technical knowledge of heavy-duty truck systems, components, and parts

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  Experience in a technical support or customer-facing technical role

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  Proficiency with Microsoft Office (Excel, Word, Outlook) and CRM tools

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  Strong problem-solving skills and attention to detail

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  Excellent communication skills-verbal, written, and interpersonal

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  Ability to work independently and collaboratively across teams

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  Comfortable interpreting technical drawings and diagrams

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  Bilingual (English/Spanish) preferred

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  Automotive or truck industry experience is a plus

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  Familiarity with CAD software (Solidworks, Creo Parametric) is a bonus

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  Experience with e-commerce product data systems (PIES, OptiCat) preferred

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Physical Requirements

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  Ability to lift/move objects as needed

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  Comfortable sitting and working on a computer for extended periods

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